Account Got Suspended For Suspicious Activity, Support Refuses to Look Into the Situation

megatravian·10/2/2018, 2:28:38 PM·7 votes·6,311 views

So Ive been travelling around 3 countries for the past 6 months (Canada, Uk, China) and playing league here and there during the travels. And Im guessing this is the reason Riot suspended my account. However, when I submitted a ticket trying to recover my account, giving my verification and personal information (credit card, phone number, email etc). The supports refused to even try to verify them but instead just gives an automated “Im sorry we have decided that you are account sharing”. Is this how Riot operates? Ive created and played on this account for over 7 years and have bought RP here and there, have long-term friends that can testify my identity (but Riot doesn’t care about verifying identity it seems). Now I did in instances say that this account is given by a friend to others, but those were either out of sarcasm or lying (like how when someone else would ask you “You mustve killed someone” when they hear a police siren through your discord, you would say “yeah I did bro”, you can say each context is bit different but you can refer to my other post to view the full situation). Even that, keep in mind that Riot never even tried to verify any information, regarding the ticket sender or the situation, so 1. Someone else couldve posed as me to send a ticket and to sabotage the account (satly breakups anyone) and 2. Riot can one day just ban your account and say that “this is the final decision we’ve made after thorough investigation” because any kind of verification method does not matter to them (like how in China you can suddenly one night get brought to jail by secret cops and be charged and convicted). I am really disappointed with Riot’s support system and the way they deal with their player base. Attached are responses and plane tickets for proof. imgur

37 Comments

Friendly Ram10/2/2018, 2:34:37 PM5 votes

Best of luck. Riot has overturned these type of bans frequently if they get enough support that a bot doesn't answer.

zPOOPz10/2/2018, 2:37:37 PM4 votes

if it looks like account sharing (logged in and play from around 3 countries) and if it's admitted to be account sharing ("this account is given by a friend to others"), it is probably considered account sharing (perma-bannable offense).

While yes, you can verify that you own this account. However, the fact that you can verify ownership doesn't exclude the possibility of account sharing and you openly admitted it...

I'm sure if you say "yeah I did bro" after the question "you mustve killed someone" IN FRONT of the police, they will just laugh it off as joke. I'm sure... (because that's what you did. You said it in front of Rito)

DrCyanide10/2/2018, 3:09:40 PM3 votes

So Ive been travelling around 3 countries for the past 6 months (Canada, Uk, China) ... Now I did in instances say that this account is given by a friend to others, but those were either out of sarcasm or lying

New Locations - fine. Slightly fishy, but occurs frequent enough it's fine. Joking that you aren't the account owner - not so smart. Someone reports you for that and Riot'll likely keep tabs on you. Joking that a friend gave you the account - probably the worst idea, since now there's a plausible reason why you'd know the security questions without being the account owner.

There are times and places where you just shouldn't say certain things, particularly in a way when no one can hear any sarcasm implied.

megatravian10/3/2018, 7:48:06 PM2 votes

Update: Thanks for your support and criticism guys! My last ticket is again days ago, I guess we can agree that no matter whether my situation is rightful or not to be revoked the supports shoudlnt drag or ignore requests from players.

P.S.: Can any kind-hearted Rioter here help me to update or look into the situation? I would forever be grateful. Thanks*[katarina-love]*

Frickface10/2/2018, 2:38:32 PM2 votes

Every day I'm more and more disappointed by Riot's "support" service. Seriously wish the best of luck to you, there's no way this won't get overturned with enough boards support because otherwise it just makes them look even worse.

WhereIsMyGankBro10/2/2018, 3:02:38 PM2 votes

My very first league account had the same issue.. 8 countries in 12 days. I must be account sharing! Even though I supplied travel-ticket history, they sticked to their decision.

This was over 5 years ago.. sad to see its still the case.

Best of luck to you

DeracadaVenom10/2/2018, 8:09:07 PM1 votes

Amumu So sorry bro! Maybe we can get a moderator to see this? HEY RITO LOOK OVER HERE!! U MIGHT LOSE AN 8 YEAR PLAYER!!!! RITOOOOOOOOOOOOO

OverKillBS4/1/2019, 9:44:43 AM1 votes

I'm also suspended riot basically stole my mom's account which they had no right to suspend how do I sue riot games

castelino4/10/2019, 5:02:21 PM1 votes

Riot is bs Their TOS is bs You got cheated by riot my friend , just as me Their TOS States that they can do this and their decision is final Personally I think it is an excuse to make a new account and buy shit again Don't do it man don't spend a single dime on them

castelino4/10/2019, 5:03:42 PM1 votes

13000 be or 950 to to change name (Paying money to change name) buying rune pages I get the pay for skins But seriously chromas just a recolour which even I can do texture modification And especially server change Paying to server change this is next level bs They just care about milking $$$ And think about it their TOS States that they can take account back whenever they want Which basically means they want to lock people out of their accounts so they can buy stuff all over again TOS of fortnight ,overwatch ,world of warcraft hell even DotA are nothing compared to this I can tell you one thing I've learner from league of legends 1 Always read terms of service for any game 2 if you don't like it don't spend money on it

I have made a new lol account and I'm recording all info But I'm pretty sure one day soon they will have a reason to lock it So I won't spend any money not even a single dime Lol has been a good learning experience

castelino4/11/2019, 4:45:43 AM1 votes

13000 be or 950 to to change name (Paying money to change name) buying rune pages I get the pay for skins But seriously chromas just a recolour which even I can do texture modification And especially server change Paying to server change this is next level bs They just care about milking $$$ And think about it their TOS States that they can take account back whenever they want Which basically means they want to lock people out of their accounts so they can buy stuff all over again TOS of fortnight ,overwatch ,world of warcraft hell even DotA are nothing compared to this I can tell you one thing I've learner from league of legends 1 Always read terms of service for any game 2 if you don't like it don't spend money on it

I have made a new lol account and I'm recording all info But I'm pretty sure one day soon they will have a reason to lock it So I won't spend any money not even a single dime Lol has been a good learning experience

keep the sexy10/21/2019, 5:01:01 PM1 votes

me too.....stay 2017 year my account have been suspended , i never can meet my account again ... gl