The Report feature sucks for punishing trolls

DONALDTRUMP4PRES·Oct 31, 2018·5 votes·3,062 views

Without the tribunal system anymore, Riot relies on robots to punish players. THIS DOES NOT WORK VERY WELL. It works only for A) intentional feeders and B) toxic chat. Really I don't care about toxic chat that much, but when a support Morg decides to split push all game to spite their team for whatever stupid reason, it pisses me off that they solo lost the game and will not be punished.

There's countless ways you can lose a game for your team without inting, Riot needs to fix that. The worst are the smurfs that hold games hostage, good enough to easily carry and close out games, but more interested in stalling the game for as long as they possibly can. I'd rather have 10 inters over the Panth that did that in my game, but report them, system will never pick them up because it looks like they are 'carrying'.

Please make your game not miserable to play Riot.

47 Comments

CharDeeMcDennizOct 31, 20187 votes

i dont think the example you used counts as a punishable situation

just bc you dont like it doesn't make it punishable

rujitraOct 31, 20185 votes

Also want to point out that what the OP describes wouldn't have been punished by the tribunal either.

JamareeOct 31, 20182 votes

If people actually use the Tribunal this time.

rtbf221651412Oct 31, 20181 votes

It's okay. They rather a robot do the punishing, call it infallible, and ignore when bullies get put in their place hard while punishing players for not taking shit from them nor riot. :>

Maybe they can hire more people... Instead of being a 'small indie company' and being lazy. Unless, of course, they are afraid of 'losing players' who love harassing others which may 'lead the game to decline'. Oh no. Whatever should they do?

Did I mention they don't hold their employee's accountable for the same shit?

JamareeOct 31, 20183 votes

{quoted}

It's okay. They rather a robot do the punishing, call it infallible, and ignore when bullies get put in their place hard while punishing players for not taking shit from them nor riot. :>

Maybe they can hire more people... Instead of being a 'small indie company' and being lazy. Unless, of course, they are afraid of 'losing players' who love harassing others which may 'lead the game to decline'. Oh no. Whatever should they do?

Did I mention they don't hold their employee's accountable for the same shit?

I don't think they have ever once said it was infallible, and they don't ignore bullies, the system is better at catching toxic behavior because it is a robot, it can't catch that kind of thing. We literally saw first hand that when given the option of millions of players constantly whining about the toxicity and being given an option to do something about it, didn't. The Tribunal failed because people didn't want to put in the work. A peer review for each report is nice, but also not realistic, no company actually does that because it isn't worth it when most of the reports of problems aren't worth answering to.

rtbf221651412Oct 31, 20181 votes

{quoted}

I don't think they have ever once said it was infallible, and they don't ignore bullies,

Five Words:

Phreak and Tyler1. Customer Service.

Try again.

JamareeOct 31, 20183 votes

{quoted}

Five Words:

Phreak

Listing out your transgression hasn't ever been punishable, never has been, IWD insults Riot all the time.

and Tyler1.

Permabanned 20+ times.

Customer Service.

Name me a game that has a customer service that watches every game that has a report in it.

rtbf221651412Oct 31, 20181 votes

{quoted}

Listing out your transgression hasn't ever been punishable, never has been, IWD insults Riot all the time.

Permabanned 20+ times.

Name me a game that has a customer service that watches every game that has a report in it.

He hasn't been perma banned. He was supposed to be and they ignore what they said. He plays to this day. Learn to follow news before talking out of your butt.
Phreak has said some terrible shit. Never seen him punished. Cry me a river.
I've seen plenty. I'm not listing them all. Play a game without a toxic community in your life, will you?
The tribunal failed for obvious reasons. The same reasons Yahoo Answers is infested with trolls. Using the Tribunal was for a reason. Money and lack of staff. It's now being used to be lazy and greed. They have the money to hire people.
Get over yourself.

Edit:

You didn't even read shit and down voted. Nice job. Not expecting an intelligent discussion from you.

JamareeOct 31, 20184 votes

{quoted}

He hasn't been perma banned. He was supposed to be and they ignore what they said. He plays to this day.

Because voicing out your opinion doesn't get you punished, especially if you did it irl, there would be a litany of problems if Riot started banning people for what they say outside of game.

Phreak has said some terrible shit. Never seen him punished. Cry me a river.

How much of it was in game?

I've seen plenty. I'm not listing them all. Play a game without a toxic community in your life, will you?

Show me one please, please show me literally one what has a game where you have customer support sit down and look at every match or game played.

The tribunal failed for obvious reasons. The same reasons Yahoo Answers is infested with trolls.

That, and because no one used it. Millions of players, and only a few thousand used it. Reports and punishments slowed to a crawl.

rtbf221651412Oct 31, 20181 votes

{quoted}

Because voicing out your opinion doesn't get you punished, especially if you did it irl, there would be a litany of problems if Riot started banning people for what they say outside of game.

How much of it was in game?

Show me one please, please show me literally one what has a game where you have customer support sit down and look at every match or game played.

That, and because no one used it. Millions of players, and only a few thousand used it. Reports and punishments slowed to a crawl.

He was PERMA BANNED but ISN'T. Due to his toxic nature. What part of them retracting his PERMA BAN did you not understand? What part of the DEFINITION of perma ban do you not understand?
He is an EMPLOYEE. It doesn't matter if it was said in game or not. Are you new to work or something?
This is a fallacious statement. First off, grow up if your going to state that something has a customer support service sit down and check everything where there isn't a report. Second, WoW. I'll say it again since the game being stated multiple times wasn't enough. World of Warcraft.
Then why do you want it back? First off it puts power in the hands of the toxic. You stated it wasn't used. I doubt that. Secondly, I don't believe for a second bringing something back that wasn't used is a good idea now. Ever heard of the definition of insanity? Well, the meme'd definition? Also, how can reports slow to a crawl when you just stated nobody used it? Make up your mind.

Imperial PandaaOct 31, 20185 votes

.1. No... His ID ban got lifted, his permabans remain intact. There is a difference.

.2. There is a limitation to what they can (or should) punish people for personal opinions when not using a work medium. Like Disney deciding (and imo stupid to do) to teplace the Guardians of the Galacy Director (or is he a producer?) For statements he made in the past before he got the gig.

.3. Comparing punishments between a MMO and a MOBA doesn't work neatly. There are also games that don't even have a customer service on site.

rtbf221651412Oct 31, 20181 votes

[{quoted}](name=Imperial Pandaa,realm=NA,application-id=ZGEFLEUQ,discussion-id=4kv4Tlcp,comment-id=00010000000000000000000000000000,timestamp=2018-10-31T18:06:53.706+0000)

.1. No... His ID ban got lifted, his permabans remain intact. There is a difference.

.2. There is a limitation to what they can (or should) punish people for personal opinions when not using a work medium. Like Disney deciding (and imo stupid to do) to teplace the Guardians of the Galacy Director (or is he a producer?) For statements he made in the past before he got the gig.

.3. Comparing punishments between a MMO and a MOBA doesn't work neatly. There are also games that don't even have a customer service on site.

He still plays league. Thus, not perma ban. If his ID ban gets lifted, he is not perma-banned anymore. Account ban =/= perma ban. In this case what you want to argue as "Account perma ban" versus "World Wide Perma Ban". The latter being what was intended.
I never said anything about Phreaks opinions. More him calling people stupid and etc and getting off scot free as an employee. Stop with this shit.
Have you played PvP in World of Warcraft? It's kinda objective based. Just saying. Stop with this crap. It's not even about Genre's anyway. It's about dealing with toxicity.

Imperial PandaaOct 31, 20184 votes

.1. Accounts get permabanned, not people. People get ID banned. Account ban = perma ban (minus 14 day) because the account is not to be elgible for play again. As ID bans hadn't been used frequently and as such allowed establishing guidelines for such after the fact.

.2. Stupid isn't exactly a big issue. As opposed to say Riot Sanjuros remarks on Tyler1. Vastly different.

.3. No, you are still trying to compare a MOBA to an MMO. The toxicity is different. But hey, if you esnt to compare them, then remember to consider that Blizzard is teaming up with other companies, like Riot, to establish ways to deal with it. Oh, and consider playerbase size.

rtbf221651412Oct 31, 20181 votes

[{quoted}](name=Imperial Pandaa,realm=NA,application-id=ZGEFLEUQ,discussion-id=4kv4Tlcp,comment-id=0001000000000000000000000000000000000000,timestamp=2018-10-31T18:33:22.227+0000)

.1. Accounts get permabanned, not people. People get ID banned. Account ban = perma ban (minus 14 day) because the account is not to be elgible for play again. As ID bans hadn't been used frequently and as such allowed establishing guidelines for such after the fact.

He had his ID ban lifted. This is what the discussion was about. He was perma banned VIA ID AND ACCOUNT. Riot stated he wasn't allowed to play anymore. Where is he now? Oh yeah.

Now, can we stop pretended for a second Riot didn't go back on their word after it was stated as such and how this somehow 'defends' Riot?

I have nothing against the guy. But he had to be banned how many times until it became an ID ban? How many times did he not give a shit and riot allow him to be toxic for it to become an ID ban? What part of this isn't condoning bad behavior? It sets a bad precedent for people with bad behavior because they know they can get away with it.

Imperial PandaaOct 31, 20182 votes

Have you even looked at the support article on ID bans? His accounts that have been perma banned are still permabanned! His ID ban got rescinded, but he did not get an account back.

Important Note: even if the ID ban is rescinded, previously-banned accounts will never be given back. A few things must happen first:

The ID banned player needs to wait at least one year from the date of ID ban. This date is communicated to the affected player in the email they receive upon being ID banned. After a year has passed, the affected player should submit a player support request to ask for a re-evaluation of the ID ban. This request should include lists of any and all accounts the player has used while ID banned. We'll conduct a search for any associated Riot accounts and investigate the player's account activity (if there is any).

Why wasn't it handled sooner? Because, to date, only a handful of people have been ID banned. So there isn't actually a precendant to how to handle it and what qualifies for the penalty. People on the boards have complained about losing 14 accounts, does that mean Riot condones bad behavior? No, it actually shows that Riot doesn't condone it because they have banned the person 14 times. May as well say the USA condones gun crimes because we have mass shootings and other gun crimes.

rtbf221651412Nov 1, 20181 votes

[{quoted}](name=Imperial Pandaa,realm=NA,application-id=ZGEFLEUQ,discussion-id=4kv4Tlcp,comment-id=000100000000000000000000000000000000000000000000,timestamp=2018-10-31T22:47:53.379+0000)

Have you even looked at the support article on ID bans? His accounts that have been perma banned are still permabanned! His ID ban got rescinded, but he did not get an account back. After a year has passed, the affected player should submit a player support request to ask for a re-evaluation of the ID ban. This request should include lists of any and all accounts the player has used while ID banned. We'll conduct a search for any associated Riot accounts and investigate the player's account activity (if there is any).

Why wasn't it handled sooner? Because, to date, only a handful of people have been ID banned. So there isn't actually a precendant to how to handle it and what qualifies for the penalty. People on the boards have complained about losing 14 accounts, does that mean Riot condones bad behavior? No, it actually shows that Riot doesn't condone it because they have banned the person 14 times. May as well say the USA condones gun crimes because we have mass shootings and other gun crimes.

Read what you just said. Again.

Imperial PandaaNov 1, 20182 votes

Important Note: even if the ID ban is rescinded, previously-banned accounts will never be given back. A few things must happen first:

**The ID banned player needs to wait at least one year from the date of ID ban. **This date is communicated to the affected player in the email they receive upon being ID banned. After a year has passed, the affected player should submit a player support request to ask for a re-evaluation of the ID ban. This request should include lists of any and all accounts the player has used while ID banned. We'll conduct a search for any associated Riot accounts and investigate the player's account activity (if there is any).

So an ID ban is an indefinite ban and not a perm ban.

rtbf221651412Nov 1, 20181 votes

[{quoted}](name=Imperial Pandaa,realm=NA,application-id=ZGEFLEUQ,discussion-id=4kv4Tlcp,comment-id=00010000000000000000000000000000000000000000000000000000,timestamp=2018-11-01T01:55:44.398+0000)

Important Note: even if the ID ban is rescinded, previously-banned accounts will never be given back. A few things must happen first:

**The ID banned player needs to wait at least one year from the date of ID ban. **This date is communicated to the affected player in the email they receive upon being ID banned. After a year has passed, the affected player should submit a player support request to ask for a re-evaluation of the ID ban. This request should include lists of any and all accounts the player has used while ID banned. We'll conduct a search for any associated Riot accounts and investigate the player's account activity (if there is any).

So an ID ban is an indefinite ban and not a perm ban.

The point of the discussion:

Your head >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>

This was never really about that. It was about Riot going against what they said and setting a "Great example" (lol) for the community.

Why you wanted to derail to that topic is beyond me.

Imperial PandaaNov 1, 20182 votes

... What I responded to initially:

He was PERMA BANNED but ISN'T. Due to his toxic nature. What part of them retracting his PERMA BAN did you not understand? What part of the DEFINITION of perma ban do you not understand?

Which was stated by you in case you forgot. As this was about misinformation you presented if you want to point fingers at derailing, then remember an old saying. "When you point a finger, you have 4 (although 3 depending on view of the thumb) pointing back at you".

But hey, explain again how Riot went back on what they said because they followed things found in the support pages. If you think I derailed the topic, then report it.

JamareeOct 31, 20182 votes

{quoted}

He was PERMA BANNED but ISN'T. Due to his toxic nature. What part of them retracting his PERMA BAN did you not understand? What part of the DEFINITION of perma ban do you not understand?

He was ID banned, his permabanned accounts are still banned, you are more then free to make another account after the fact.

He is an EMPLOYEE. It doesn't matter if it was said in game or not. Are you new to work or something?

I'm a teacher, we say how often are students suck between each other, we don't voice it to the public, we are allowed to have opinions.

This is a fallacious statement. First off, grow up if your going to state that something has a customer support service sit down and check everything where there isn't a report. Second, WoW. I'll say it again since the game being stated multiple times wasn't enough. World of Warcraft.

I don't mean customer support just like that, of course they have customer support, every game does, but I'm asking for are games that have a match by match based system, how many of them have staff JUST for looking over each individual game by hand to check?

Then why do you want it back? First off it puts power in the hands of the toxic. You stated it wasn't used. I doubt that. Secondly, I don't believe for a second bringing something back that wasn't used is a good idea now. Ever heard of the definition of insanity? Well, the meme'd definition? Also, how can reports slow to a crawl when you just stated nobody used it? Make up your mind.

Because in theory, it was the best system we had. It was impartial judge and jury based system, it wasn't some robot, some superior, or anyone special, it was your fellow player deciding they don't want to deal with toxic players anymore, it was as close as we were gonna get to a peer to peer review. When I said reports, I meant punishments, whatever you want to call it, overall, people being punished within realistic time spans dropped, some people would get a ban a good week to a month later after the system finally caught up to punishing them which gave them all that time to continue to be toxic.

rtbf221651412Oct 31, 20181 votes

{quoted}

I'm a teacher, we say how often are students suck between each other, we don't voice it to the public, we are allowed to have opinions.

He did it publicly. You are a jerk if you do this to your students as well. It has nothing to do with opinion. It's about being a model employee and following rules and regulations put forth by the company in question. Stop putting words in my mouth.

I like how number one wasn't even directly responded to. I love how number three you basically stated how it was fallacious and still continue to make it fallacious and want me to answer a question based on a fallacy. Please ask me** "Have you stopped beating your wife?"** next.

If you are a teacher you clearly know what Critical Thinking is. You also know what** fallacies** are. Stop using them.

Do I need to bring up the two employee's Riot fired? One who did something lesser? One who mocked the community? No, because you will feign ignorance again.

JamareeOct 31, 20181 votes

{quoted}

He did it publicly. You are a jerk if you do this to your students as well. It has nothing to do with opinion. It's about being a model employee and following rules and regulations put forth by the company in question. Stop putting words in my mouth.

So what, you don’t complain about the people you have to deal with with your co-workers?

I like how number one wasn't even directly responded to. I love how number three you basically stated how it was fallacious and still continue to make it fallacious and want me to answer a question based on a fallacy. Please ask me** "Have you stopped beating your wife?"** next.

You are asking why Riot doesn’t go through and peer review every report, because there are too many, there are several thousand reports per day so to actually get a peer review for each one isn’t realistic.

Do I need to bring up the two employee's Riot fired? One who did something lesser? One who mocked the community? No, because you will feign ignorance again.

Yeah the ones that were fired for threatening people’s life? When has Phreak ever done that?

rtbf221651412Nov 1, 20181 votes

{quoted}

So what, you don’t complain about the people you have to deal with with your co-workers?

You are asking why Riot doesn’t go through and peer review every report, because there are too many, there are several thousand reports per day so to actually get a peer review for each one isn’t realistic.

Yeah the ones that were fired for threatening people’s life? When has Phreak ever done that?

No really, all these statements are fallacious in nature.

I asked you to ask me "Have you stopped beating your wife?"

That is how bad you are right now at your questions. Loaded Questions with intent to be loaded.

I mean if your going to troll, do it right please.

JamareeOct 31, 20182 votes

{quoted}

You didn't even read shit and down voted. Nice job. Not expecting an intelligent discussion from you.

By the way, I have literally not downvoted a single one of your post, I very rarely if ever downvote anyone.

rtbf221651412Oct 31, 20181 votes

{quoted}

By the way, I have literally not downvoted a single one of your post, I very rarely if ever downvote anyone.

I counted how long it took you to respond. I'm not naive.

JamareeOct 31, 20181 votes

{quoted}

I counted how long it took you to respond. I'm not naive.

Didn’t notice the edit until now, dont really care if you believe me or not.

WoΘxerOct 31, 20181 votes

{quoted}

It's okay. They rather a robot do the punishing, call it infallible, and ignore when bullies get put in their place hard while punishing players for not taking shit from them nor riot. :>

Maybe they can hire more people... Instead of being a 'small indie company' and being lazy. Unless, of course, they are afraid of 'losing players' who love harassing others which may 'lead the game to decline'. Oh no. Whatever should they do?

Did I mention they don't hold their employee's accountable for the same shit?

I would like to see you supporting millions of players. Every one wants automatization but their chosen automatization is just simply shit.

rtbf221651412Oct 31, 20181 votes

{quoted}

I would like to see you supporting millions of players. Every one wants automatization but their chosen automatization is just simply shit.

I want to see your excuse for not hiring more staff for the most played game in the world.

Besides Laziness, Greed, and "small (lul) indie company".

I'm waiting. If you got nothing, you're better off staying silent. Even WoW had better support than this.

You know, one of the first Titans?

WoΘxerOct 31, 20182 votes

{quoted}

I want to see your excuse for not hiring more staff for the most played game in the world.

Besides Laziness, Greed, and "small (lul) indie company".

I'm waiting. If you got nothing, you're better off staying silent.

Did you even read what I've wrote?

Are u that plainly stupid to understand its physically impossible to support such big amount of cusomters.

rtbf221651412Oct 31, 20181 votes

{quoted}

Did you even read what I've wrote?

Are u that plainly stupid to understand its physically impossible to support such big amount of cusomters.

Nice explanation of why WoW could support but league cant.

You lost credibility. (Assuming you had any lol)

CharDeeMcDennizOct 31, 20181 votes

so you can belittle people left and right but still cant answer a simple question

{quoted}

Show me one please, please show me literally one what has a game where you have customer support sit down and look at every match or game played.

who has no credibility? LOL

[zombie-brand-facepalm]

rtbf221651412Oct 31, 20181 votes

{quoted}

so you can belittle people left and right but still cant answer a simple question

who has** no credibility**? LOL

[zombie-brand-facepalm]

"game where you have customer support sit down and** look at every match or game played**."

First this is fallacious in nature. They won't do that unless there is a report.

Second, I already stated WoW.

You lost credibility for not reading. Big surprise.

I already stated it was fallacious before you deleted your comment. Then you retracted it. You are back for more?

"lol you can't respond to a simple, direct question with a different, random one and then say "i'm waiting" - Direct quote from you.

I don't even.

CharDeeMcDennizOct 31, 20181 votes

[slayer-pantheon-popcorn]

still waiting

CharDeeMcDennizOct 31, 20181 votes

[deleted]

rtbf221651412Oct 31, 20181 votes

{quoted}

lol you can't respond to a simple, direct question with a different, random one and then say "i'm waiting"

you look silly

Fallacies deserved to stay in the dirt. Broken logic deserves to come out.

rujitraOct 31, 20182 votes

... do you know how expensive 2k+ employees is? On top of infrastructure and overhead for 20+ regional offices around the world?

Like.. jeez, I get that Riot has a lot of money flow in and out... But that doesn't mean they can just hire infinite employees.

CharDeeMcDennizOct 31, 20181 votes

especially when they would be doing so only to appease some very childish people AFTER the IFS has been more than effective LOL

rtbf221651412Oct 31, 20181 votes

{quoted}

... do you know how expensive 2k+ employees is? On top of infrastructure and overhead for 20+ regional offices around the world?

Like.. jeez, I get that Riot has a lot of money flow in and out... But that doesn't mean they can just hire infinite employees.

Do you realize how much money they get annually? Or is the fact they are top watched, played, and in earnings completely slipping your mind? Or the fact World of Warcraft doesn't have this same problem to this extent? They don't have an excuse. Stop digging for something that isn't there.

rujitraOct 31, 20181 votes

World of Warcraft doesn't have the problem because players give them sometimes 10x more money on average than Riot gets per player. They spend all that money on a playerbase much smaller than Leagues.

I encourage you to go try and run a company as well as any of these major companies do. You don't have the slightest clue how it works.

rtbf221651412Oct 31, 20181 votes

{quoted}

World of Warcraft doesn't have the problem because players give them sometimes 10x more money on average than Riot gets per player. They spend all that money on a playerbase much smaller than Leagues.

I encourage you to go try and run a company as well as any of these major companies do. You don't have the slightest clue how it works.

Just because something is F2P doesn't mean it isn't running on income.

You realize how much money it costs to run a server? To create content? Etc? Dude, get real.

rujitraOct 31, 20181 votes

I think you've found what Riot's spending all their money on...

rtbf221651412Oct 31, 20181 votes

{quoted}

I think you've found what Riot's spending all their money on...

No shit they spend money on that. And they have more.

Did you ever hear of non-profit organizations that take money and give it to the CEO's? You really can't be this new to the reality of greed.

https://www.thestreet.com/story/12877842/1/you-wont-believe-how-much-these-10-nonprofit-ceos-get-paid.html

rujitraOct 31, 20181 votes

Riot isn't a nonprofit. It makes perfect sense they pay many of their employees six figures. They're for profit and to attract the best they offer damn good compensation and benefits.

rtbf221651412Nov 1, 20181 votes

{quoted}

Riot isn't a nonprofit. It makes perfect sense they pay many of their employees six figures. They're for profit and to attract the best they offer damn good compensation and benefits.

Well done. You put yourself in the hole of 'I'm right and your wrong' no matter how bad your point got countered. Want a cookie?

IronFiveSupportOct 31, 20181 votes

People used to run scripts for the tribunal, and it would just auto punish every time. You'd still come out 95% success rate with out even trying

Telephone BoothNov 1, 20181 votes

I agree with the title. I think most should.. but they want to argue the points in the post. I dont care much for the details, but your title i totally agree with.