They aren't honoring being able to do anything with blue essence. Nor giving us any feedback or an answer in regards to it.
People wouldn't have bought them but we were told we would be able to do something with them.
(1) A supplier uses a statement or illustration or makes a representation in any advertisement which would create in the mind of a reasonable consumer, a false impression as to the grade, quality, quantity, make, model, year, price, value, size, color, utility, origin or any other material aspect of the offered goods or services in such a manner that, upon subsequent disclosure or discovery of the facts, the consumer may be induced to purchase goods or services other than those offered;
(2) The first contact or interview with the consumer is secured by the supplier through deception, even if the relevant facts of the offer are disclosed to the consumer before the consumer views the offered goods or services;
It falls under both of those. Asking for them deliver is a legal right anyone who has purchased them has.