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Updated Client Switchover: Out with the Old, In with the New

RiotdArtagnan··70 votes·108,998 views

Hey everyone,

Let's cut right to the chase, the AIR client (more recently called the legacy or old client) will officially be disabled and turned off on April 24th. For more information on what the updated client offers and why we’re making this change, check out this article. This means that if you try to launch the old client on the 24th, you will immediately be prompted to switch over to the new Updated Client. You’ll get a notification that looks like this:

http://i.imgur.com/mUT2GB5.png

We’ve been preparing for this on the backend for a long time, so there shouldn’t be too much you need to download when the switchover happens. Once everything is set, you should be able to login normally. We strongly encourage you to switch over starting now! That way if you do hit a problem we can get it resolved while the AIR client is still there as a back-up!

We know that with any change there is always a risk of some unforeseen bugs and errors that may crop up. The following issues are some of the most common that pop-up with their solutions:

NOTE: You may want to temporarily disabling your Firewall before switching over to the Updated Client, and re-enabling it the moment its finished. This should help the switchover go smoothly.

#Important notice regarding Rune Pages

We're investigating an issue with rune pages not saving correctly when re-arranged or have special characters in its name. While we work on a more permanent resolution, our tech team can help with a fix. Reach out to us in a support ticket if you're impacted.

#Why does the End of Game Stats screen take FOREVER to freakin' load?!

This might be due to the "Close Client During Game" option in the client. This option makes the client close out when you enter a game, which means after the game it has to completely reboot to start. Low Spec Mode should be enough to keep things running smoothly, so disable this option by entering the client, clicking the gear in the upper right hand corner, and unchecking the box.

#“I’ve tried the Updated Client before, and it was sooooo laggy”

We've made some massive changes to the Updated Client make it run as smoothly as possible, even on the proudest of potatoes. Enable Low Spec Mode if it isn’t on already. You can find out by clicking the gear in the upper right hand corner of the Updated Client and then click "Enable Low Spec Mode"

#"Patching Failed and we're not sure why Error: 004"

This error usually occurs when Operating System Permissions isn't set properly. Essentially, the patcher is trying to access files found on your hard drive, but it is being denied from doing so. Follow the steps in this guide to get this resolved!

#"Something's up with our servers and it's preventing you from patching" Error: 003

Occurs when the patcher isn't able to maintain a stable connection with our Patcher Servers. If the patcher loses connection to the server to get the necessary files, it will simply stop working. To get this resolved, make sure to complete all of the solutions in this guide.

If you have a problem that isn’t here or those solutions aren’t working, drop a comment below and we’ll be sure to respond and help you out! ^.^

1,196 Comments

Reset213134 votes

You have got to be kidding me. How dumb can you be to give us this unfinished piece of garbage? What happened to implementing it when it was 100% finished?

Right now its buggy/laggy/slow/and missing features the old client had. A fucking toaster could run League, but now people like me, with actual fucking potatoes for computers are screwed, since there's at least a 6 second delay for every click. I've missed picks and bans because of this new client. I've gotten wait times from how slow champ select is. And dear god the hour long wait to get the after game results is god awful.

I might get downvoted to hell but this new client is complete shit compared to the old one, and it's had nearly an entire fucking year of development.

But hey one good thing about it is it now has replays and a sandbox mode.

RiotdArtagnan38 votes

Definitely get where you are coming from. I would be pissed as hell if it took 6 seconds for me to do anything on the client as well.

Just to follow-up with that though, when was the last time you tried using the Updated Client? With the latest updates, we have made some pretty significant upgrades to Low Spec Mode to make it run as smoothly as possible. We believe this should resolve the unresponsiveness for most players. If you haven't, make sure its fully up to date and test it out!

If it still isn't working the way you thought, make sure to submit a ticket to our Tech Team so we can forward your logs to our Dev Team so they can take a closer look!

The JigSAW22 votes

Have you guys really thought this through? This is a really significant change and its going to be forced on people in a week's time. I have a new computer coming next month but not everybody is going to be that lucky. Is there any chance at all you guys will postpone this and allow more time for tests and bugfixes?

TSBGhost2 votes

[{quoted}](name=The JigSAW,realm=NA,application-id=cIfEodbz,discussion-id=uTqoJzoE,comment-id=000400000000,timestamp=2017-04-18T03:03:45.607+0000)

Have you guys really thought this through? This is a really significant change and its going to be forced on people in a week's time. I have a new computer coming next month but not everybody is going to be that lucky. Is there any chance at all you guys will postpone this and allow more time for tests and bugfixes?

It's not like you won't be able to use the legacy client anyways

DrCyanide35 votes

This is the announcement that the Legacy Client disappears completely in 1 week. You won't be able to use the Legacy Client.

MicManGuy7 votes

I don't get it. Is there even a single reason WHY we can't just keep the old client?

DrCyanide17 votes

10 bans, if nothing else, is a reason the old client can't be kept. 10 bans won't go live in any region until some time after that region is completely on the new client.

The old client was designed for League as it was 6 years ago. I remember the posts of the Lore team lamenting that it couldn't even hold their summary stories anymore, another Rioter mentioning that "Quinn and Valor" had to be shortened to "Quinn" because of limitations in the client, and I'm sure there are other problems I'm forgetting or were never public.

The old client has restricted what could happen with League, and will continue to restrict League until it's replaced completely. There's always going to be some complaint about layout, functionality, or performance (there were for the Summoners Rift update, even after that was pushed to everyone), it's a matter of if those complaints are serious enough to stop making the game better for the majority to delay and address them.

IHonkForYordles30 votes

Upvote from me. I agree that the new client just isn't ready to go mandatory, and I'm pretty likely to quit League of Legends in the near future - and absolutely certain not to spend any more money on Riot products if they really retire the legacy client too soon. This is just not acceptable customer support. They need to backpedal fast and hard, or as far as I'm concerned, there's no hope for the company.

Prynce13 votes

Hey,

I'd hate to see anyone leave over this transition to the new client, especially when there've been changes/investment put into making the client more stable to better a player's experience. What were some of the concerns/pain points you experienced?

QueenPenolope10 votes

My biggest concern is the lack of a Twisted Treeline Intermediate level BOTS. We play as a family every night in this mode, and it is still missing from the new client. When Legacy is closed, we shall have no way to play this mode. The entire family is sad about this.

Prynce7 votes

Hey Queen,

I love playing with my cousins, so I definitely get the impact of playing with family. I took a look to make sure, and you're right, the Intermediate Level of the bots isn't there, but just to be clear, the game mode is still there.

https://i.gyazo.com/58db45ae6e17e2d05a1f4885e3c1996e.png

Red arrows represent the navigation, there just isn't a skill level to adjust.

Cheers.

MicManGuy15 votes

I just recently came back to playing league again. Now, it's looking like I made a mistake. I don't understand why it needs a new client. Unless it uses LESS resources than the old one, you only stand to lose players.

Papa Andrei15 votes

New client is 100% built by rito. Thus every feature, they can add on without having to mess with 3rd party programs and scripts and causing spaghetti when you wanted steak. Essentially, less work, they can fix more things easier, and add new things. (Death recap fixed anyone?)

MicManGuy16 votes

That's nice for the developers, but if the users can't deal with running it, then it's a failure.

It's like what happened with Skype. I used to have that running all the time. Now, it's so bloated that it slows things down. It's not by much, but it's certainly enough to make me close the program and never open it again unless someone asks me to use it.

Now, it's been replaced by a lot of programs that offer more and cost fewer resources.

RiotSon Golin15 votes

{quoted}

That's nice for the developers, but if the users can't deal with running it, then it's a failure.

It's like what happened with Skype. I used to have that running all the time. Now, it's so bloated that it slows things down. It's not by much, but it's certainly enough to make me close the program and never open it again unless someone asks me to use it.

Now, it's been replaced by a lot of programs that offer more and cost fewer resources.

Hey Mic Man,

It sucks to hear that, I've tried out the Updated Client since... well for a bit now and there has been rough patches when it came to resources, but our developers definitely did a lot to optimize it. I understand that you want a smaller footprint on your computer's resources; just because something is new doesn't mean it's better unless it delivers something worth upgrading towards--like features and utilizing less resources.

I've tested this on my system at home, at work, and even one of the test machines we have, but they've all told roughly the same story (just launched, logged in, waited ~5 minutes, no games played):

  • Legacy Client: 3 processes - 678,564K + 2,948K + 5,772K = 687,284K
  • Updated Client (Normal Mode): 4 processes - 66,268K + 47,436K + 234,536K + 61,468K = 409,708K
  • Updated Client (Low Spec Mode): 4 processes - 65,612K + 58,912K + 59,088K + 217,704K = **401,316K **

If you're seeing something drastically different, I definitely want to know what you're on your Task Manager and get down to why it's taking up resources differently than we expected; we can pass what you're seeing along so we can get to the bottom of it.

xMichaelx35 votes

Did you also try playing a game or 2 and then looking at the memory usage? Lol client has been known to continually eat more and more memory for me.

RiotSon Golin15 votes

{quoted}

Did you also try playing a game or 2 and then looking at the memory usage? Lol client has been known to continually eat more and more memory for me.

That's a great question, in the example, I definitely didn't do that. So when I got home, I booted up my notebook and started playing Coop v AI Games to see what results I got (and yes, I died in a few of those games... to bots). This is the test format I came up with: Clean Launch > Login > Wait 1-2 minutes > Played 1 Coop v AI Game > Home > Store > Clicked on each Store tab > Loot > Profile > Home > Played 1 Coop v AI Game > Home > Wait 1-2 minutes.

Here are the results I got: Legacy Client: 3 processes - 640,208K + 848K + 2,272K = 643,328K Updated Client (Normal Mode): 4 processes - 36,604K + 38,256K + 23,604K + 321,036K = 416,500K Updated Client (Low Spec Mode): 4 processes - 40,924K + 37,772K + 16,388K + 310,016K = 405,100K

Note: My notebook at home has different specs than the desktop I use at work.

Interestingly, between my notebook at home and desktop at work, there's an increase in resource usage with the Updated Client in both Normal and Low Spec Modes, but they're still both lower than with the Legacy Client. I imagine there are quite a few variables besides just specs that go into play here.

ecrispy30 votes

Upboat. Low-spec mode doesn't improve the UX at all.

totino41 votes

I really feel bad for the Rioters that have to look through everyone complaining about the new client. I personally enjoy the new client but I understand and appreciate the frustration, but I think Riot gets the idea. ~~ inb4 downvote hell~~

Prynce26 votes

We appreciate ALL feedback. That being said, thanks for the love fam.

Knight Sky30 votes

The negativity on the boards is real..so many of yall comin here and trashing them for the new client. Its NEW and better in many ways and this is the first company who puts so much effort into their game years after creating it, yet yall give them crap for every little thing. They've told us they were switching months in advanced, they addressed every concern, they took our thoughts into consideration like with the item sets, but that still aint enough for some people on here. Yeah it was buggy when it first came out, i mean it was in beta so what u expect. Im running the new client on a 2011 macbook and it runs fine. And riot, great job on the new client, its visually 1000 times better than the old, also practice tool and replay have made league much more complete now. Ok rant over, catch yall on the rift.

Prynce20 votes

<3

ÂFRÏCÂN GØD25 votes

I find it amusing when Riot specifically comes out with elaborate articles addressing things like this when we all know you know whats wrong with the client because you have testers that work for Riot. You know like the players know, that this client is, lets be real, piss-poor. It's even to the point where people CANNOT even play the game because of it. And I'm not just referring to people with toasters or low spec laptops. I've tested the alpha beta bs client on multiple desktops and laptops and it is uhhhh, well I strongly prefer the smoothness of the legacy client. The legacy client itself was actually just getting good. This is coming from someone who's played since the beginning. The legacy client was not always the best and I honestly can admit that it took years for the legacy client to even be what it is today. To just scrap it for some half-assed polished pos is bogus. I get it tho, deadlines and manpower. Why keep working on 2 clients when you can focus on one, It's clear the new client needs attention, that is why I'm guessing you are scrapping the obviously better optimized legacy client. But the reality is as the players, we have no real say and we do understand that you aren't concerned with us as much as you lead other people to believe. I've seen a real shift in company/player relationships since around Season 3/4. Bottom line is you're worried about your bottom line. Which is understandable because it is a free game so I appreciate what you do, I just wish you were more honest, straight up and transparent with your community. This is really starting to feel like a dictatorship. I no longer fall for the illusion that you really care about all of the community because you are definitely catering to e-sports and people with high-end computers. It's fine tho. All companies shift once they see that money, respect and attention coming in. League of Legends is the only MOBA like it so you pretty much have that going for you right now. Once that is factored out and LoL becomes stale and old, remember the reasons that happened were entirely your fault and not the fault of your loyal playerbase. I'm excited to see where League is going, it really has come a long way but again, work on your honesty because you've blatantly lied in the past and have done it here. Usually I would say I dont mind a company changing their mind about something but you basically don't even change your mind... You say one thing and do another knowing that we are just going to accept it. Thats Love.

P.S. Ignoring real issues by saying "Enable Low-Spec Mode" isn't fixing anything. The client is laggy, unresponsive, crashes, etc. BUT yall already know that lmao This has become a pointless conversation at this point as your responses have become predictable while offering no real solutions.

CrazFight 16 votes

Someone should keep statistics on how many people dodge during champ select when everyone is forced to go into new client, I have a feeling many people are gonna crash/be to laggy to do anything .

Krys Star16 votes

No. Stop. Unless the Item Set Tool is ready, you shouldn't be screwing the rest of us over by forcing your new suboptimal client onto us. You guys are always forcing things down our throat. How about taking a chill pill for once, and waiting until the new client in complete and ready to go? I do not want a 50% partial client. I want the full, complete deal.

Seriously, for once stop half assing everything in your career and learn to deliver finished projects at their utmost performance.

Yordle Xayah15 votes

I'm just gonna leave this here because I know someone will bring it up again...

http://lol.item-set.com/#!/editor

ModBroporo22 votes

We didn't initially plan on bringing custom item sets to the updated client, but after hearing our players wishes, we changed our minds! We're working on bringing that feature to the updated client, but it may take a bit before we have it all ironed out. Check out this article for more info!

BeatzBoyFTW1 votes

Wait, are we allowed to use this Item editor provided in that link?

Wimbledofy6 votes

one of the comments on here says you can http://na.leagueoflegends.com/en/news/game-updates/features/legacy-client-officially-retires-april-24 it's a comment by a rioter

Overcome 1713 votes

I like new client and works great for me.What i wanna add in new client is item set. :) [slayer-pantheon-thumbs]

rubberduckie66612 votes

We've made some massive changes to the Updated Client make it run as smoothly as possible, even on the proudest of potatoes.

even baked potatos?

ModBroporo35 votes

Even twice-baked potatoes!

Deep Terror Nami18 votes

I love twice-baked potatoes so much D:

Limid12 votes

Don't do it till you guys have actually fixed all the bugs, or at least the ones that make it so that you can get completely stuck and miss picking or banning a champ so you get a dodge over your head and lose 3- how ever much lp. legit just happened to me twice and i'm now writing this because i just lost 13 lp plus sitting in a 30min wait time.

BinLiftin12 votes

the new client is terrible. just cost me a series and now has me loot banned. been playing this game for years and im about to quit why put out a weaker client just for looks

Partybringer11 votes

does this mean we get 10 man bans?

ModBroporo27 votes

I think you're referring to how tournament rules allow 10 bans overall, but the updated client switchover will not be bringing that feature to normal play. You'll still only be able to ban up to 3 champions per team, 6 bans overall.

EDIT: I was apparently misinformed! Much Excite! Thanks for the assist Riot Cactopus

RiotRiot Cactopus50 votes

This isn't actually correct. 10 bans are coming to all draft modes in the client—it just won't work the same way as in the pro scene

EDIT: I love you Broporo. Thank you so much for helping answer player questions here

Solidair34 votes

Will we be getting this functionality immediately or will it be added later on?

RiotRiot Cactopus8 votes

No patch date specified yet but you'll know soon

Glory to God8 votes

Now kissh

BruhhIron11 votes

I'm putting a lot of faith into this new client. I play on a laptop.. had a lot of issues with it before.. I hope those "massive changes" really make a difference.

ModBroporo13 votes

Thanks for keeping the faith! Remember that if you have any issues once you switch over, feel free to hit us up here and we can do our best to help troubleshoot ^_^!

Stammer69 votes

Can you at least add a timer to the new client that shows you when your First Win of the Day is up? It currently only shows to the nearest hour, but that literally leaves a solid 90 minute window where it shows "1 hour to go!!" and I have no idea when it is. I don't have a ton of time to play so I legitimately plan around it. But I can't when it just shows me "2 hours to go!"

Exquisite4177 votes

Hey Riot, I'm giving you my full trust now. Please do not fail my beloved potato.

ModBroporo16 votes

http://orig10.deviantart.net/d6ad/f/2011/115/2/7/glados_potato_by_indianajonas-d3ev7r0.jpg

We'll do our best!

Exquisite4176 votes

Riot, you made me proud. Fair in the square. It feels so smooth, my potato definitely needed that low-spec mode. Hope for the best!

silly6 votes

Morning,

First, I understand the desire to switch over to the new client for the sake of being able to actually work on it. If people are not using it its hard to test things. Also having to update things that work with both clients is super annoying as a coder. So getting people off the old client is totally where you should be moving and I get that.

Second, as for item sets, yea I want them and I use them and it sucks they are not in the new client. I do however accept that in order to work on them its better to wait until your not coding for both clients as they are a feature and such.

Third, the lag issues associated with the new client. The visual nonsense and such that causes click delay and all of the "we are reaching super far to be cool" and making things break additions. This makes ranked play especially troublesome because users are missing picks/bans and other things. My computer is by no means a potato and I experience game lobby lag where the chat box doesn't load or the team members are invisible and all sorts of graphical glitches and such. Not being able to click on your ward skin or change your summoner spells happens around 20% of the time. This is pretty frustrating when you play ranked. I usually dodge cause its not worth the annoyance. -3lp has become the unfortunate norm. I unfortunately see no way around this until we are all on the new client and you guys have time to work things out. #hopeforthingstogetbetter

Now, for for my actual reason for posting. No I don't like the new client visually, but thats not enough of a reason to not play. My problem is that it actually doesn't work for me. I've sent in bug complaints recently and support tickets on multiple accounts cause well we all have them. The client was annoying at first but I tried forcing myself to get used to it. Now in doing so I started editing rune pages and was working with reordering them in the new dropdowns and renaming them. This new "feature" corrupts my rune pages and causes them to duplicate in the game lobby and makes them uneditable. This persists through closing the client and relaunching it. I'm currently able to play and manage rune pages via the legacy client but not in the new client. If I open it I can play, but I have no ability to edit pages or even tell which one I'm selecting. (accurately that is)

Again, I've sent in bug reports I've complained and in 4 days I just wont be able to play... So I'm venting... I've played this game for quite some time. I have multiple smurfs with all champs and all runes. I've spent plenty on this game over the years. Just wondering if the issue is being looked into. I can recreate this issue 100% of the time I go into the new client. It happens every time and has for weeks. I can't be the only player who OCD messes with rune pages and such to have caused this issue...

Screenshots, system data, eyes that can sift through code and figure it out for you if you don't have them. all things I can provide you with if needed. I'll be sitting here hoping you guys have a fix for this before you make us switch. (suggestion: don't make dropdowns for runepages in the collection screen. Or don't allow reordering or something. Check the unique identifiers for them and see if there is an issue with how they are called)

Anyways, I'm rambling now so I'll go.

slimofq

  • first time posting in 10 years.
ModPorocles6 votes

Slimofq, thanks for taking the time to share your feedback with us and the experiences you’ve had so far with the client. I wanted to let you know that we’ve received your ticket, and our tech team will be reaching out to you with a fix. Even though this might be your first post, you’ve seen a lot of shit since Season 1 and still today you help the community with bug reports and being a stand-up summoner. Don’t think for a moment that we’re just going to let you or anyone else behind just because we’re moving to an improved platform. You’re coming with us!

First and foremost, I’ll be updating the thread with info regarding this rune page error. We’ve been tracking this, and while investigating have found that it might be caused through a combination of re-arranging rune pages or using special characters in the name. Our tech guys will be manually fixing this up for you in your ticket! I don’t have any eta on a more permanent fix, but it’s on our radar.

The lag issues you’re mentioning could certainly be an issue with the client, but to be honest it sounds like an unstable connection to me. More specifically, the delays in selecting masteries/spells and invisible teammates sounds a lot like your connection to champion select could be degrading. Your network settings might be optimized for the legacy client, but the updated version is a different application that could use some tweaking. Just to help rule out that possibility, the connection issues guide has some solid steps to tune things up. If not, let your specialist know in your ticket and we’ll go from there!

You’ve offered so much already and it means a lot, so I kind of went into an ‘omg fix it mode’ to tackle as much as we could here. Thanks for letting us hear your voice. Hug

HammerSlammer214 votes

Besides the fact I get a bit more lag everywhere than in the Legacy client, the only problem I have is that it takes me 5-10 min to connect to the end stats page after the game ends

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