So what do you all think

OldDirtay·6/24/2015, 1:52:41 AM·4 votes·797 views

Player support

vote for one you think the most

A=real people who see my ticket, read it fully, and help me through w/e ive inquired (bugfix, etc, etc)

B=real people, who read the subject line, and give an answer based on that, no answer about whats inside the actual ticket

C=bots, who give generic answers based on subject line...any question in ticket will not be addressed

btw just some food for thought since i know im not alone

http://boards.na.leagueoflegends.com/en/c/help-support/9AswawHF-player-support-is-only-bots

the red response is the best part of that

all responses and comments are welcome, reds even more

10 Comments

I AM VBAD6/24/2015, 5:21:41 AM3 votes

think about it.

30 million active accounts. if just 0.1% of those players send a ticket every day, that is 30,000 tickets per day. If it takes someone 3 minutes to read a ticket and send a reply, that is 90,000 minutes. = 1,500 hours. it would take 1,500 hours to respond to all the tickets from just one day.

no. no one is reading your ticket, not even the title. and no one ever will. its impossible.

Deep Terror Nami6/24/2015, 2:19:44 AM2 votes

Where is the vote for "Who thinks OldDirtay got a response he didn't like so he wants to take his anger out on Riot"?

I vote that one. Your tickets are reviewed quickly then given a priority level. If it's something stupid that can wait, low priority, and the reverse is true. It eventually gets fully reviewed and you get a response. If you are not happy with the response, do not request the ticket to be marked as "solved". If they select "solved" for you, you can still respond to open up conversation again, or you can submit another ticket.

Bots do not handle your ticket or they would be answered very quickly. Sometimes your response is a copy-paste (such as troubleshooting procedures or quoting guidelines), but that is just called being efficient. The fact that sometimes a ticket is handled improperly is proof that a human is behind it; that is called human error, and it happens.

I can't stress enough, if you don't like the response, then respond to them again or open a new ticket. But be aware that your satisfaction is not guaranteed. Do not assume that any demands you make must be fulfilled by player support.

If you hate the response you got so much, how about copy paste the entire conversation here?

EternalDarknez6/24/2015, 8:23:10 AM1 votes

you think that just 200 people work for riot? lmao

there is 10 different regions with servers (china alone has over 40 servers)

you think that 20 people work at each riot hq?

and 200 people working for riot in general? do you realize what each employee would be getting paid? 624MILLION in 2013

so your saying they distributed 624million over 200 people? thats over 3million for every employee....and even if morello kept HALF of the pay every single person would still get over 1.5mill...so....ya, i dont think that

not only is this kind of going offtopic but the point was player support is trash, if they have such little employee's for this department theres only 2 options, make it bigger or get rid of it and either way im down for either

if the people doing player support put time into a knowledge base imagine what it would look like? because i see a plethora of information thats easy to access and will have solutions to problems people are having, as opposed to having to open a ticket about say cant stop crashing in arams, then 3 days later you get a response saying something like hey you may like playing our mode called aram, just click the aram option and hit play

see my point?