Boards›Live Incident Breakdown

March 30th, NA End-of-Game stats not appearing

RiotdArtagnan·3/30/2016, 6:45:48 PM·16 votes·4,473 views

Hey all,

Earlier today at around 6AM PST we performed some maintenance on the NA servers to help optimize routing traffic between Seattle and the NA platform. At around 6:04AM PST, we noticed that more players than normal were disconnecting and attempting to reconnect, possibly due to the routing change. By 6:24AM we noticed this was becoming more widespread throughout the platform and enabled Loss Forgiven at 6:25AM and disabled it at 6:52AM when everything seemed to return back to normal.

The teams in Riot responsible for this routing change were on call in the wee hours of the morning to investigate and determined that we should roll back the changes. They are putting all further changes on hold until they figure out what went wrong. While we’re constantly looking at improving players connections to our servers, we won’t tolerate making a shitty experience for those still playing.

######When it rains it pours!

At around 8:02AM PST, we noticed that PvP.net (the client) was not getting the right info from the Game Servers about whether a game has ended. Since PvP.net never got notification a game ended, players would see the End-of-Game stats either never load or the client would be under the impression the game didn’t end. Essentially, the Game Servers are screaming at PvP.net that the game is over and here is all the info, but PvP.net is saying, “huh?”

We believe that this was a result of the maintenance we attempted earlier this morning and had all hands on deck investigating. We pushed through some further solutions and we believe that the Game Servers and PvP.net are now healthily talking to each other again.

I’ll make sure to update this thread if any further issues crop up!

19 Comments

Wendígo3/30/2016, 7:54:31 PM8 votes

Now I can't stop thinking of the Game Server and PvP.net as an old married couple

RottedApples3/30/2016, 7:16:35 PM5 votes

look a new board for stuff. "live incident breakdown"

thanks for letting us know tho fam

Takazaki3/30/2016, 11:18:05 PM5 votes

{quoted}

we won’t tolerate making a shitty experience for those still playing.

this was beautiful to read

MaesterBaiter3/30/2016, 10:58:23 PM2 votes

I DIDNT GET MY LP FROM THE GHOST MATCH RIP DIAMOND DREAMS

Decretum3/30/2016, 9:57:57 PM2 votes

I was in a ranked game during this time and was kicked out after we won the game (said reconnect to game.. but game had already ended), and I never ended up getting my promotional win. I'm 2-2 to diamond promos and that win would've taken me to diamond ... :( any ideas on how long this will take to get that win back?

Hethalean3/30/2016, 6:50:15 PM2 votes

Thanks for your hard work as this sort of endeavor is always just a minefield of potential problems. :) Good luck.

I have only one question as to whether or not Loss Forgiven will affect whether or not IP/XP/Hextech Crafting rewards will be issued out. I had a match that doesn't show up in MatchMaking and I am wondering if those will eventually be distributed as I did not get mine (IP at the minimum).

Thanks!

EDIT: If this is not the place to ask, I understand.

SykoBlaze3/31/2016, 5:35:53 PM1 votes

yah man

Wild Wes3/31/2016, 6:17:06 PM1 votes

Ooooooooooo Riot swore!

Boris4/1/2016, 4:01:45 AM1 votes

Is there any way to fix this problem where the server thinks that the game hasnt ended cause my friends and i are still stuck in a game that ended over an hour ago saying that we need to reconnect

Root Beer Surge4/1/2016, 11:20:47 PM1 votes

Could this event have caused random disconnects in game and inability to rejoin?

Qualityy4/5/2016, 12:01:04 AM1 votes

I am literally stuck in a game i had completed over 3 hours ago. I had finished the game with a victory without starting a new one. When i went back to login, it just said to reconnect and i cant go back to the league client. P.S Yes i have tried to re login in, still not letting me into client. If any rioter would help me, i would appreciate it greatly cause the league support page is terrible and does not work

The Smug3/30/2016, 6:55:51 PM1 votes

When your friend gets 64 rp and you can't get 60 rp for your art... Still, thanks for the quick resolution on the pvp.net issues.

Sunday Shuffle3/30/2016, 10:35:01 PM1 votes

I'm getting disconnected and reconnected to games still, and at random moments cant move or use abilities, talk etc. Is this because of all this? I mean it has never happened to me before. So I figured I'd look to find out and I found this.

1dingus3/31/2016, 3:18:46 AM1 votes

So, what about all the people that played Ranked games today but didn't get anything from it? I hope you plan to compensate us somehow.

WinnPls3/31/2016, 7:50:00 AM1 votes

I was also in a ranked game (one of my promos) during this time. 3 of my teammates and I disconnected and ended up losing the game because of it, although it still counts as a loss. Any way someone can change this for me please?

1337 Sir Feanor3/31/2016, 1:49:35 PM1 votes

Whats also been happening is after champ select the game crashes and the game doesn't even record it. It will consistently crash on trying to reconnect. There is no option to send bugsplat.

Please fix this ASAP I have never encountered this problem before, there are alot of players in my region getting this annoying problem.