NO BLUE ESSENCE FROM DISENCHANTING OR MISSIONS?

When I disenchant a champion shard or complete a mission it gives me blue essence, and I can see it in the top corner, but when I ex. restart the game I didnt actually get any blue essence at all, and my skin is gone? I think there's some kind of bug, so now I have disenchanted like 5 skins, but still havent got any blue essence? And I cant buy any champs, so it isnt because its a bug that shows fx. 1300 blue essence, where in reality its like 5000, but It's a bug in it self, where I disenchant my skins but dont get anything from it, not even the blue essence it says it will give me from doing so?

no blue nor orange essence gained. So help pls!