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When are you guys going to fix the lag for us US WEST people?

Subtlety Durr·8/27/2016, 3:55:58 AM·1 votes·695 views

alright, this lag has been consistent since the server merges for me. (and apparently for many others on the forums)

Symptoms:

  • at random times my ping would jump 200 and even sometimes 1000+ ping
  • rejoining the game doesn't fix this, nor does reseting my router.
  • the lag will disappear for 5 seconds at a time (sometimes up to a minute) before coming back again
  • after around a solid hour, the lag will disappear for good... although sometimes it pops back up again randomly
  • me and many other players have tested our pings in other games and sites, we don't lag anywhere other than in LoL so it must be a LoL server issue.

when are you guys going to fix this? I've read in forums that you Riot guys were working on a fix? But that was months ago...

The lag is seriously frustrating and not fun. SERIOUSLY!! ATM I'm leaving all my games when I'm starting to lag... It's just too stressful to play with 1000 ping... I might as well not play. Have you tried playing in 1000 ping? You'll click somewhere, but your champion will stand in place for literally 10 seconds, while everything on your screen is teleporting/disappearing. Not fun. I'm not going to spend 30 minutes to an hour playing with 1000 ping. Sorry, I'm a follower of the Summoners Code and all, but the game is unplayable at that point, because I'm not helping my team, and if I'm outside my base, I'm a guaranteed free kill because a 10 second delay on everything is just too stronk... Seriously, even a bronze 5 can kill a challenger player if hes standing still for 10 seconds...

Please fix right NOW, not "soon" right NOW. Although I know that's a tall order. But seriously you guys make a lot of money from League, can't you put some of that budget to fixing this problem? maybe pay an outside company that specializes in fixing these problems? Because if you guys have been working on this problem when you said you have, then it's taking too much time to do, let the professionals handle the lag situation and you guys can focus on keeping your game great!

7 Comments

Deep Terror Nami8/27/2016, 3:56:54 AM1 votes

Hey there, sorry you're having these issues. It looks like your problems may be connection related, so please head over to the Connection Troubleshooting Log Reader. There, you can submit the Network logs from your match(es) and the log reader will show if you were having ping spikes and packet loss.

It will then will direct you to solutions. Please work through the solutions it suggests, and if you need assistance or they do not work please post on the Help & Support board and we'll try to help.

You can also narrow down the source of latency or packet loss by downloading the WinMTR Network Diagnostic Tool, then use that to run a traceroute to the following IP (allow this to run for 5-15 minutes);

104.160.131.1

https://i.gyazo.com/9a4b7cb614ad6700b41b4841ac997594.png

Subtlety Durr8/27/2016, 5:41:01 PM1 votes

Hello! I'm pleasantly surprised with this reply, I didn't expect this. Here was my stats from last game

"PING OVER TIME

0ms 200ms 400ms 600ms 800ms 1000ms Your average ping was 160 milliseconds.

The worst ping you experienced was 894ms. This means you experienced high ping during this game, which is likely where you were seeing issues. See below for a few recommendations to help out with this.

PACKET LOSS OVER TIME

0% 1% 2% 3% 4% 5% 6% Your average percentage of packet loss for this game was 1.57%.

Overall, this means you had a high amount of packets lost during the game. This can be caused by various network issues, so please see below for a few common steps that can help reduce packet loss."

Anyways, I downloaded and ran the Hextech Repair Tool (and I also added exceptions to my Windows 10 Firewall through the Hextech Repair Tool) Hopefully this works! As this has been a long and frustrating experience thus far and I want it to end!

Thank you!

Calabok8/27/2016, 5:54:55 PM1 votes

playing on wifi? try ethernet

Subtlety Durr8/28/2016, 6:44:23 PM1 votes

soo the hextech tool didn't work and applying exceptions to my firewall didn't work either. I also tried everything on the list. I've never played any game on wifi btw... can I get a real solid solution from Riot? Your game is fun Riot, but the lag is making it unplayable.

Paroe8/28/2016, 6:49:32 PM1 votes

this actually isnt a US west problem columbo. It happens to friends in EU and US east as well as canada and latin america. Its just a random thing and its really frustrating...

Subtlety Durr9/9/2016, 3:03:45 AM1 votes

Riot can you guys please fix this, its still happening.... and for some reason I've been noticing a lot more people in my games have been lagging too.

Honestly this lag is making this game unplayable. and NOT FUN.