Leavebuster vs Players that DC'd during the game

Rainex·1/17/2017, 6:01:15 AM·1 votes·644 views

A friend of mine has this internet problem whereby he disconnects a few times suddenly halfway through the game, ALTHOUGH his ping is perfectly fine, and when the game nearly ends, he disconnected once more. By the time he reached the end-game screen, he received 5 leavebuster matches due to disconnecting in many games. This has happened to him many times for the past 3 years.

I understand that to overcome this problem of his is to get better internet, but not everyone can acquire access to a better internet. Is there any other way to deal with this problem? Any help would be appreciated. Thank you.

6 Comments

Deep Terror Nami1/17/2017, 6:03:23 AM1 votes

It looks like his problems may be connection related, most likely packet loss, so please head over to the Connection Troubleshooting Log Reader. There, you can submit the Network logs from your match(es) and the log reader will show if you were having ping spikes and packet loss.

It will then will direct you to solutions. Please work through the solutions it suggests, and if you need assistance or they do not work post on the Help & Support board and we'll try to help.

You can also narrow down the source of latency or packet loss by downloading the WinMTR Network Diagnostic Tool, then use that to run a traceroute to the following IP for NA (allow this to run for 5-15 minutes);

104.160.131.1

https://i.gyazo.com/a4bdea8b79ca54760e1a6c81f990c133.gif

Virgin Ray1/17/2017, 6:04:01 AM1 votes

Ethernet, if he's that poor than tell him to get a job and buy a router.