Riot needs a new business plan
I think Riot needs to focus on gameplay and balance instead of chat. If a kid is feeding and his team tells him to please stop and they lose the game because of them. Why is the whole team considered "toxic?" If one of my employees is doing a bad job I am going to tell him or her. That is part of being a manager. Riot do you even have a manager? I am getting the feeling you have a bunch of people running around like chickens with their heads cut off and no one to actually guide them correctly. Why waste so much time and resource to fix something that isn't broken? NO ONE CARES if someone else calls them bad and that person needs reported and banned because you "hurted" someone's feelings. WHAT WE DO care is if someone afks are intentional feeds.
Seriously Riot fix the packet loss and all the other bad glitches in this game. The chat is the least important thing in the game. Gameplay and balance is the most important and right now is so bad, you have probably noticed the loss in players. Whats the fun in playing a lagging game?