I'm leaving LoL and this is why. I wasn't a hardcore player but I played on and off for years. It came to my attention a few weeks ago that in April and May someone was logging into my account and using it. Which caused my account to be banned I guess for a 3rd party program being used. I'm not sure what or when but Supposedly it happened. I'm not even sure how the account was taken. The password was the same and everything so there was no email saying that it had been changed to notify me. I live in Buffalo, NY i'm very white and speak only english. So i'm guessing by the fact that all my rune pages where changed to chinese writing that it was comprimised from someone in Asia. So i'm trying to get to the bottom of this and Riot decides to provide me with absolutely ZERO info to help my investigation. They just banned the account but won't provide small details like IP used. So who are they protecting? Through this whole discussion They keep saying they are protecting the innocent player. But by not providing me the IP used or banning the IP's used they are in reality protecting the Hackers and exploiters. So to the OP, I feel like you might be correct is saying the game is dying to me this is a perfect example. I know I'm right and I didn't use anything against TOS but to protect the hackers they ban me.
SPOUNER Tuesday at 00:10
My account was banned. The system says I was using a 3rd party program. I've NEVER used it. I really need to speak with someone on this. I've spent time and money on this game, and I'll be damned if it's wasted on something that never happneed. I sill say this. I stopped playing for a year and when i came back about 2 weeks ago i noticed for the past 2 months someone from china was in my account. I proceeded to change the password and just kept going. You can easily see i'm sure that the ips are not me and not near me. I live in buffalo, ny and i'm sure the usage in april and may was not from me. I have no idea how the person got my account info but they did and I did not approve it.
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SPOUNER Tuesday at 00:10
i'm going to keep writing here until i get a response. I feel that if you ban players you should give them some way to actually talk to someone to find out why.
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SWAINREN Tuesday at 12:03
Hello Spouner,
Your account has been permanently suspended following the use of scripts, hacks, exploits or unauthorized third-party programs in League of Legends. Accounts that are caught using hacks to gain an unfair competitive advantage are subject to permanent suspension. We work hard to preserve a fair and competitive environment in League of Legends. Regardless of intent, use of unauthorized third-party programs is explicitly against the Terms of Use, which can be found here:
NA: http://na.leagueoflegends.com/legal/termsofuse
Keep in mind that account sharing of any kind is also against the Terms of Use. You are responsible for all activity on your account, so be sure to keep your account information to yourself.
We won't be able to go into the specifics of an account's exploit abuse, as divulging this information could compromise future investigations. Let me know if you have any other questions or concerns.
SwainRen
Player Support Specialist
Swag Tactician of Noxus
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SPOUNER Tuesday at 12:34
When was this that happened? I've never used anything at all. I literally don't even have a program on my computer that is not an official product of riot games Microsoft or blizzard. You must tell me when this supposedly occurred so I can try and figure out what is going on.
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SPOUNER Tuesday at 14:55
I read through the terms of service and i'm assuming the account was banned from activity from april and may when someone hacked my account and was using it without my knowledge. I did not notify you right away because I guess I never assumed someone would be using a 3rd party program at all. I don't play like that and so it never even crossed my mind. I looked at all the info and I didn't see many reports against my account so I assumed the person wasn't doing anything but playing my aco%%%%. I've been a member for many years and you can look at all my history and see that i'm not a problem player. I'm good for the community in general, I play my games the best I can. I do see that a big part of banning accounts is doing damage to the community and being fair. Well, i'm by no means a very good player and I hardly win many matches to be honest. I don't dominate in any games. I'm just someone that likes to play and enjoys it. I really hope that looking at all my history that you would see that i'm not bad for the LoL community but an asset and hope that this suspension is lifted.
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SPOUNER Tuesday at 14:56
I'm sure you can see that any improper use during gameplay was not done by my ip address but done no where near me and not by me at all. I had no idea someone had comprimised my account. they literally used the exact same password that I had which makes this confusing to me. I never got an email warning that a comprimise may of happened at all which i figured with the IP diffrernces that would happen.
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SHAURA Wednesday at 07:11
Summoner,
We have a Player Behavior team in place dedicated to working with these requests, so I need to transfer your ticket. A Player Behavior Specialist will be contacting you as soon as they can.
Please keep in mind that we respond to tickets in the order we receive them, so ‘bumping’ your ticket by sending us additional messages will send it to the back of our queue. This might inadvertently delay our response :(
Thank you for your patience!
Shaura
Player Support Specialist
Preferred Jungle
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BROKEN BLADE Yesterday at 18:38
Hello Spouner,
I'm Broken Blade and I will be assisting you.
I have taken another look into your account just to make sure everything's correct for you, and it does seem there were exploits being used by this account with no signs of ever being compromised. However if an account is ever compromised, as the account creator you are ultimately responsible for all behavior on your account as well as maintaining its security and the security of its login information. While we can help players recover their accounts if they are compromised, we can't ignore any negative activity that occurred on their account while it was shared or compromised.
We took action to protect the fairness and integrity of the Fields of Justice. We stand firm on our decision to suspend this account and we will not be lifting it.
Broken Blade
Riot Player Support
Player Behavior and Game
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SPOUNER Yesterday at 19:10
Ok, that really sucks, so in fairness to me can you tell me when this exploit was used? I Dis not have control of my account from at minimum from April 2016 and may 2016. Can you provide me with the ip addresses used during this time frame as well. Because even though you say no compromise was evident I know for a fact it was because I've never in my life played certain characters which we're being played in April and may. So since you say that my account wasn't compromised then provide me the ips used to log in. I don't use any3rd party programs for anything so I know that it's not me. You can even look at my chat history and notice that around June 10th when I found out about the compromise, I changed passwords as well as informed the few friends the person made that I am not the person that he was playing with and that the person stole my account. So again since I just spent money on this account and I did not do anything wrong myself please provide the ips that's the least you can do since you can't seem go realize that my account was compromised. Thank you. And just in case you are going to say that you can't provide the ip addresses that is a conflict of what you are trying to say about me being the user who broke the terms. If you blame me then you should have no problems giving the ips. Thanks
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BROKEN BLADE Today at 13:33
I understand your frustration towards this matter, but due to there being a history of players wanting to know how to avoid being caught in the future we do not disclose information in regards to how we have confirmed this. You may not have this intention, but we have a firm stance on this matter.
The suspension on this account will not be lifted. I understand it's hard to lose something that you invested time and money into, but the use of exploits were found in multiple games which provided the players in those matches with a negative experience that we are unable to reverse. We took action to protect the fairness and integrity of the Fields of Justice, and we stand firm on our decision to suspend this account.
We won't be able to help you any further regarding this account, but if you have any other questions or concerns about anything else League related please let me know. If you do not, I will have to consider this matter resolved and close the ticket.
Broken Blade
Riot Player Support
Player Behavior and Game
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SPOUNER Today at 14:47
I"m not asking for the exploit, i'm asking for the IP's used while running the exploit. If you are going to ban the account the least you can do is provide me the IP addresses. How is that an unreasonable request? So, I'm asking again. please provide me the IP addresses used to log into the account the past few months. This is no way would give me an idea of why you actually banned my account, but just provide me the area that my account was logged in from. Thanks
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SPOUNER Today at 14:52
I don't see why listing the IP's is such a hard thing to do. You Say "I" or someone "I" let use the account used a hack then I need to know who, at this point I know I don't use any 3rd party programs So that's not my concern here. I want to know where the account was logged in from so I know "who" broke the terms of service. Surely you can see that you are trying to avoid me knowing what caused the breach of service. But nothing in your terms of service or responses says that I can't know who did the breach. So please provide the IP's so i can conduct my own investigation.