Dear Riot, please take this seriously

I do not want to be a whiner but i need to express my sore displeasure in your performance. Literally everything about this game has continued to get worse over the course of the 4 years ive been playing. Let me label them for you:

1. Connection issues - I didnt have a single connection issue the first year i played, as i type right now i cannot connect due to "firewall error" (aka - your broken crap). Connection problems are now a regular struggle for most of the community.

2. Ping has continued to increase for most everyone, most notably those from the east coast. For many on the east coast, the game has become unplayable and you have literally done nothing to either fix the problem or even acknowledge the players that cant play.

3. Toxicity - When i first started playing, i barely ever had someone purposely make a game an unenjoyable experience on purpose. Very rarely do i see all 10 players actively trying to win without being dicks to each other in one form or another.

4. Art - You removed summoners and effectively eliminated any artistic consistency. Skins are now just random drawings instead of logical artistic representations of champions. Sure, things look a little nicer now, but have no artistic soul to them.

5. Communication - This might be my biggest problem personally. When i first started playing morello and others communicated regularly with the community in a meaningful way. It felt like they wanted to just make a game that was fun for the players. Now all i hear is (if we are lucky) Riot employees TELLING us what they are going to do, whether or not it is fun for the players. (see Cass rework)

6. Fun - The game has consistently become less fun every season. It is more focused on esports and less focused on being enjoyable for the average player. I used to have a blast trying new champs in now locations with new builds and never got raged at. Now champions and builds are pigeonholed into being exactly what riot dictates is "meta". If i do something outside the norm, im raged at because the game isnt designed to be fun anymore, you need to win or be executed.

Ultimately, i cannot think of any meaningful aspect of the game that has improved. Even hitboxes are as unintuitive as ever. I could go on and on but from my perspective Riot, you have lost your desire to create a fun game for people to enjoy and are now interested only in the money and fame of lcs.

I am basically done, i can bear with a company that is trying to make their customers happy and struggling to get everything right. I, however, will not abide a multimillion dollar giant completely ostracizing the bulk of their players without even the decency to talk to them on an honest level.