I love his voice. I'm serious, his voice and his quotes and his laugh were all big selling points for me when I first tried him.
I think some people hate him because they consider his kit over loaded because of all the utility. Some say he does a lot of damage, but that's only if he breaks the 100 soul mark, which isn't as common as you'd think. He has a stun, a slow, an engage in his stun, a knock back, an AA steroid, etc, and in the right hands he can be a handful, so a lot of people dislike him for that and because he has become a sort of standard. Anyone will tell you that if you play support you have to at least be able to play him competently.
People like him because of some of the things above, but the reasons vary. For some he's a high skill cap champ that can be played as almost anything, for others he's just a charismatic character that's fun to play as, and for a few others... they just think that they're the next LCS master player who will replace Madlife.