Fantasy LCS - Spring 2015 - Frequently Asked Questions/Known Issues
Hey Fantasy LCS players. The following are a collection of frequently asked questions and known issues:
I started Elements in week 3. I was looking at my week 3 match-up, and I noticed that I lost some points after the week ended. / I started CLG week 1. I was looking at my week 1 match-up, and I noticed that I lost some points after the week ended.
We noticed and corrected a mistake in the scores of EL vs SK where Azir turrets were being counted when they shouldn't have; thus, EL have 4 fewer turrets and points for week 3. Similarly, in week 1, we noticed and corrected a mistake in the scores of CLG vs Team Liquid where Azir turrets were being counted when they shouldn't have; thus, CLG have 4 fewer turrets and points for week 1. In the process, we encountered a temporary issue where the scores for the games disappeared entirely, but this has been rectified.
Right after a game finishes, I'm only seeing one pro team's players credited with points
We have a known issue where the second pro team's points are delayed, sometimes by an hour or more, and are investigating.
A team just added a new player. When will the player be available for pick up?
- EU players: Tuesday at 12 PM PST | 21:00 CET
- NA players: Thursday at 12 PM PST | 21:00 CET
When will final estimates for the week for players be ready? I want to know whether to start a certain player is starting this week.
Estimates for the week will be finalized at the same times above.
I can't currently post any messages to the message board.
Update: 2/2/2015: We deployed a fix for this issue. This is a known issue, and we're currently investigating.
I'm having trouble updating my roster.
Update: 1/28/2015 - We deployed a fix for this issue. See here for more information.
I can't log in to Fantasy LCS
There is a currently a known issue for players trying to log in with an account on a different region than the URL. We're working on a fix.
Update: 3/5/3015: This has been fixed.
Symptoms:
- You have an account on region X (say EUW).
- You visit fantasy on a different region (say, fantasy.na.lolesports.com...note the "na" in the URL).
- You click login and select EUW for your region.
- Returning to fantasy, you are still not logged in.
Workaround:
- Visit fantasy on the same region as the account you're trying to log into. For example, if your account is in EUW, go to fantasy.euw.lolesports.com.
