As a tournament organizer I'm appalled and saddened for our community.

darkorpse·Jun 7, 2015·223 votes·13,342 views

Anyone else had enough?

to me It's OKAY that their server sucks sometimes, it's OKAY that they ignore the outcries of the community on balance issues most of the time, but they've gone too far this time...

Riot recently changed it'd prizing system, and didn't inform tournament organizers about one of the key changes (and removed the FAQ page from their website at the same time!) which (from my organization alone) has prevented summoners who earned their rewards from receiving upwards of 400,000 Riot Points in the last two weeks, and now I'm told it will be up to a month before anything is corrected!

That's 200 summoners blaming -me- for them not getting their prizing, while I'm stuck here tossing emails at Riot for over a week before they come up with an "Oops.. by the way" response.

P.S.

Riot, have you ever considered live chat, or phone support?

P.P.S.

Someone asked which tournaments these are; for the sake of continued honesty, transparency, and the best support we can provide YOU with our team -- despite the negative connotations of this thread, which I will say is not a norm for us -- we are happy to provide this information...

I am Darkorpse, the founder and head administrator at Not So Stock Gaming (www.notsostock.ca)

P.P.P.S

Prizing has finally started to go out; some events seem they will take longer than others and we're working with Riot to make things happen as quickly as possible

54 Comments

DrCyanideJun 7, 201532 votes

Ouch... That really stinks.

Sirin GioroJun 7, 201518 votes

not to mention we had to log in twice at the start of this patch right? they only fixed it after for like 3 to 4 days. I had to celebrate with my league friends when they finally fixed that LMFAO

ImmólateJun 7, 20151 votes

Seriously though that was such a pain, tbh I wasn't sure if it was just me. Just now the servers took over 5 minutes to load my profile data and check when my first win would be back up.

DirkTarTarJun 8, 20151 votes

after every patch it takes me several attempts to log in, i just live with it and hope I don't DC in the middle of a game and spend the next 25 minutes failing to reconnect

sparkye3Jun 8, 20151 votes

this has happened to me so much that leavebuster makes me wait 20 minutes just to play. only on DC and reconnect attempts. I have never ragged quit this game yet.

lDontLiftIcarryJun 7, 201515 votes

bump Riot really sucks at talking to anyone that isn't a yes man it seems now a days.

heard about this from a korean friend that moved to NA last yet and was doing a tournament with his girlfriend

DigielfJun 7, 20155 votes

lol players dont have girlfriends

blueberrypancakeJun 8, 20155 votes

Yeah league players only have lesbian friends kappa

Get Out

SolaxoJun 8, 20151 votes

{quoted}

Yeah league players only have lesbian friends kappa

Get Out

You don't even know what "kappa" means

ObericJun 8, 20157 votes

I had a girlfriend once, now I have a wife.

Upgrades ftw.

She plays Nidalee. :P

MacDthreeJun 8, 20153 votes

if you like it then you shoulda put a item 1056 on it

Demonsolder21Jun 7, 201513 votes

Sorry to hear this....bumping the shit out of this...

2pudge1cupJun 7, 201513 votes

Riot only cares about esports and they arent even doing that right

rofl

TransgressorJun 7, 20156 votes

Ha, classic. They do the same when they handle nerfs, they just do shit and roll them out, without bothering to convey the reasoning behind such impactfull decisions.

RiotA Small ManJun 10, 20156 votes

_Posting on behalf of Cinder from the Community Events Team _

Hey darkorpse,

Since your post we’ve connected with you through the support system about your organization’s prizing issues, but I wanted to drop in here to address a couple of the concerns expressed by you and others in the thread.

Ultimately, the Community Events changes are intended to facilitate better communication between tournament organizers, tournament players, and Riot. I certainly don’t need to tell you that the old process was much more complicated during the application process alone. We still have some things to finalize with the new process, but it’s important to note that the site is currently in beta, so things like the updated FAQ and other additional functionality are yet to come in future updates.

Requiring tournament players to register on the Community Events website already offers a couple advantages though, especially when it comes to accurate and consistent prizing. Under the old system, organizers had to record everyone’s summoner names and submit them along with results. Typos were constantly a problem and a frequent source of Player Support tickets about players not receiving awards for no apparent reason. Once the site is fully online and participants get used to the system, we’re confident that prizing out an event will be quicker, more accurate, and hopefully less stressful.

We’re also working with individual organizers to acclimate their communities to the player registration requirement, and while players adjust we’re offering manual prizing as a fallback when players fail to register as temporary solution. Manual prizing certainly doesn’t take 5 minutes in these cases, as each tournament has to go through a manual vetting process. Currently, it can take up to 2 weeks due to the number of requests being submitted. By comparison, prizing will take at most 3 business days when organizers make sure all their players have properly registered..

As always, any organizer is more than welcome to reach out to us at [email protected]. We’re excited to continue improving Community Events support and appreciate you guys providing feedback and participating in the program!

darkorpseJun 10, 20157 votes

{quoted} Ultimately, the Community Events changes are intended to facilitate better communication between tournament organizers, tournament players, and Riot. I certainly don’t need to tell you that the old process was much more complicated during the application process alone. We still have some things to finalize with the new process, but it’s important to note that the site is currently in beta, so things like the updated FAQ and other additional functionality are yet to come in future updates.

We’re also working with individual organizers to acclimate their communities to the player registration requirement, and while players adjust we’re offering manual prizing as a fallback when players fail to register as temporary solution. Manual prizing certainly doesn’t take 5 minutes in these cases, as each tournament has to go through a manual vetting process. Currently, it can take up to 2 weeks due to the number of requests being submitted. By comparison, prizing will take at most 3 business days when organizers make sure all their players have properly registered..

It's actually so, so much more difficult to register events now. I sent you guys an email/ticket about that a while ago as well; the form is much less user friendly despite adhering to commonplace best practices (which is actually what makes it worse in this case in my opinion)

In regards to manual prizing, is this not a data entry style task with a 15 second look-up? Organizers submit the entire list of players who participated as well as the date of the event; using the Riot API I can find the match in under 30 seconds to verify submitted results match; these I assume are then copy/pasted into a form similar to what organizers used to submit, which will distribute prizing to the accounts.

If this is not how "manual prizing" works, Riot needs to accept my application to become an HR manager so that you can get competent web/database developer/administrators to set up your support systems.

darkorpseJun 10, 20151 votes

{quoted}

It's actually so, so much more difficult to register events now. I sent you guys an email/ticket about that a while ago as well; the form is much less user friendly despite adhering to commonplace best practices (which is actually what makes it worse in this case in my opinion)

In regards to manual prizing, is this not a data entry style task with a 15 second look-up? Organizers submit the entire list of players who participated as well as the date of the event; using the Riot API I can find the match in under 30 seconds to verify submitted results match; these I assume are then copy/pasted into a form similar to what organizers used to submit, which will distribute prizing to the accounts.

If this is not how "manual prizing" works, Riot needs to accept my application for this (http://www.riotgames.com/careers/49212) position so that you can get competent web/database developer/administrators to set up your support systems.

BADxW0LFJun 10, 20153 votes

So rather than saying "we fucked up. we're sorry we put this strain on the community and take full responsibility", you come out with excuses to justify your screw up? You say this site is currently in beta, yet did you have people sign up for said beta? Or just force it onto everyone? And you guys REALLY need to think about a live support team for when major new things like this are pushed out. You leave people up a creek without a paddle and they have to explain to participants that they won't get prizes. You have people yelling at you guys daily on the boards. This post now makes me feel like you guys are saying "mwahahaha. now you guys can have everyone yelling at you instead." This new site seems like it needed A LOT more in house testing before release. You guys failed. Please just admit it and move on without the bs excuses.

XadiousJul 28, 20151 votes

As always, any organizer is more than welcome to reach out to us at [email protected]. We’re excited to continue improving Community Events support and appreciate you guys providing feedback and participating in the program!

I hate this company so much.

Spikeman71Jun 8, 20155 votes

Riot does have a support line though.

https://www.youtube.com/watch?v=uM4OKi8khME&index=2&list=LL449frBNPPdc48v1v-PvyjA

MalaceXJun 8, 20151 votes

{quoted}

Riot does have a support line though.

https://www.youtube.com/watch?v=uM4OKi8khME&index=2&list=LL449frBNPPdc48v1v-PvyjA

LMAO!! Riot shouldn't definitely have a phone support line or at the least a live chat. However, I think this video that was posted could be a possibility of how the phone lines would work. If Diamond/Challenger queues are long, I could only imagine waiting 30 mins to an hour to speak with someone on the phone with the amount of issues in game and they vast amount of people who play this game regularly.

FluffehPoroJun 9, 20151 votes

{quoted}

Riot does have a support line though.

https://www.youtube.com/watch?v=uM4OKi8khME&index=2&list=LL449frBNPPdc48v1v-PvyjA

... I want them to have phone lines now lol.

Valhalla RisingJun 7, 20154 votes

lol live support... rito isn't alive they are all androids, all machines malfunction sometimes.

Nah I actually agree with op that sounds pretty dumb

BigYellerJun 7, 20153 votes

Bump

KoKobotoJun 8, 20153 votes

Rito give a comment here to know this fellow is not ignored!

darkorpseJun 8, 20154 votes

{quoted}

Rito give a comment here to know this fellow is not ignored!

They're not "ignoring" us exactly, we've been given a form (finally) which has to be completed but they have stated they will take 3-4 weeks to process it; something that takes 5 minutes max for them to do... and will cause participants from past tournaments to wait that much longer for the $2400 worth of RP that has failed to be distributed.

Wanton DavisJun 8, 20153 votes

This is a blatantly ignorant comment unless you actually have knowledge of how Riot's operations work, and the process they are taking in each individual case to research and resolve the issue. I highly doubt it's something that takes "5 minutes" (or anything close to it) for them to resolve in each case, especially if they are doing any verification to ensure that they are not getting reports trying to scam them, which would be intelligent on their end.

I can certainly see your frustration both for the players of the tourneys, as well as your reputation, but this seems fairly reasonable. In addition, if they are working on it throughout the time period mentioned, I imagine many of the cases will be resolved before the time period given. As demonstrated by how most companies handle this type of situation, the smarter thing to do is provide a potentially longer than needed time frame. If they provide an earlier time frame that is more optimistic or possibly even more likely (say something like "hopefully 1 week"), and it goes past that length of time, the negative feed back from the community is almost always significantly larger (rather than giving a longer estimated period initially)

darkorpseJun 8, 20151 votes

[{quoted}](name=Wanton Davis,realm=NA,application-id=9hBQwnEU,discussion-id=NqakcbEW,comment-id=000a00000000,timestamp=2015-06-08T06:08:46.515+0000)

This is a blatantly ignorant comment unless you actually have knowledge of how Riot's operations work, and the process they are taking in each individual case to research and resolve the issue. I highly doubt it's something that takes "5 minutes" (or anything close to it) for them to resolve in each case, especially if they are doing any verification to ensure that they are not getting reports trying to scam them, which would be intelligent on their end.

I can certainly see your frustration both for the players of the tourneys, as well as your reputation, but this seems fairly reasonable. In addition, if they are working on it throughout the time period mentioned, I imagine many of the cases will be resolved before the time period given. As demonstrated by how most companies handle this type of situation, the smarter thing to do is provide a potentially longer than needed time frame. If they provide an earlier time frame that is more optimistic or possibly even more likely (say something like "hopefully 1 week"), and it goes past that length of time, the negative feed back from the community is almost always significantly larger (rather than giving a longer estimated period initially)

Having interacted fairly closely with Riot for the past year and build similar systems to what they utilize in my day job... I have a fairly decent understanding of how it works; that stated if they get it done in a week after saying three-four I'll be ecstatic but we should not have been put into this situation in the first place.

XonraJun 8, 20152 votes

[{quoted}](name=Wanton Davis,realm=NA,application-id=9hBQwnEU,discussion-id=NqakcbEW,comment-id=000a00000000,timestamp=2015-06-08T06:08:46.515+0000)

This is a blatantly ignorant comment unless you actually have knowledge of how Riot's operations work, and the process they are taking in each individual case to research and resolve the issue. I highly doubt it's something that takes "5 minutes" (or anything close to it) for them to resolve in each case, especially if they are doing any verification to ensure that they are not getting reports trying to scam them, which would be intelligent on their end.

I can certainly see your frustration both for the players of the tourneys, as well as your reputation, but this seems fairly reasonable. In addition, if they are working on it throughout the time period mentioned, I imagine many of the cases will be resolved before the time period given. As demonstrated by how most companies handle this type of situation, the smarter thing to do is provide a potentially longer than needed time frame. If they provide an earlier time frame that is more optimistic or possibly even more likely (say something like "hopefully 1 week"), and it goes past that length of time, the negative feed back from the community is almost always significantly larger (rather than giving a longer estimated period initially)

You must be new here, or have never dealt with Riot support on a not so pointless issue, or haven't seen how Riot tends to take 5 years to handle most situations. People are right to assume they will have a terrible time table compared to what they CAN do, because it is common knowledge this many years later that they can do things, they just choose to take forever to do them.

Hell, they are just finally this year moving the main server for the game to a centralized location in the country. They could have done it last year when they moved the server physically....up the road basically. They COULD have, they just didn't do it. How do you go 5 years having a server for North America being on the far side of the country?

This is just one of the many examples of why people comment negatively when it comes to how Riot works and their time tables, because they have a terrible track record.

XonraJun 8, 20152 votes

{quoted}

They're not "ignoring" us exactly, we've been given a form (finally) which has to be completed but they have stated they will take 3-4 weeks to process it; something that takes 5 minutes max for them to do... and will cause participants from past tournaments to wait that much longer for the $2400 worth of RP that has failed to be distributed.

The issue is, this makes you look bad, while Riot takes their sweet ass time.

If you are already getting blamed, the players may eventually stop coming to you for tournaments altogether, or you get a bad name for something you have absolutely no control over.

Had a similar thing happen when I help run tournaments for Heroclix back in the day. You had to have a specific number of players show up (and sign up paid ahead of time) to be eligible for basically prize specific unique models. They suddenly changed their policy to DOUBLE the amount of people that needed to sign up, but didn't bother to actually tell anyone (they posted it as a faq, that was changed about as often as a hobo's undies, so no one bothered to ever look at it).

They basically shrugged and went "meh". Did they look bad? Nope. Did our store look bad? Yup. Players stopped showing up to play with no prize support because "reasons". Same thing happens and can happen with a situation like this with rp league tournaments. You get blamed for Riot screw ups.

darkorpseJun 8, 20151 votes

{quoted}

The issue is, this makes you look bad, while Riot takes their sweet ass time.

If you are already getting blamed, the players may eventually stop coming to you for tournaments altogether, or you get a bad name for something you have absolutely no control over.

Had a similar thing happen when I help run tournaments for Heroclix back in the day. You had to have a specific number of players show up (and sign up paid ahead of time) to be eligible for basically prize specific unique models. They suddenly changed their policy to DOUBLE the amount of people that needed to sign up, but didn't bother to actually tell anyone (they posted it as a faq, that was changed about as often as a hobo's undies, so no one bothered to ever look at it).

They basically shrugged and went "meh". Did they look bad? Nope. Did our store look bad? Yup. Players stopped showing up to play with no prize support because "reasons". Same thing happens and can happen with a situation like this with rp league tournaments. You get blamed for Riot screw ups.

In some ways this is true, though it seems in general my sentiment is shared; Riot has really messed up, again, and is capable of so much better.

Celeste BenalJun 8, 20151 votes

Sounds like a contractual obligation has not been fulfilled.

Best Marksman NAJun 9, 20152 votes

This news is really sad as I am one of the shoutcasters for NSSG/Darkorpse, this will greatly affect us and other sites on prizing our fellow summoners and delay our progress tremendously!

EleshakaiJun 9, 20152 votes

This is really crappy... but if you compare the support Riot has to their largest competitor... you'd be amazed at how good it is. Valve hires no customer support staff at all... so if you submit a request fors upport for ANYTHING that can't be solved by the community, you're stuck waiting until a member of the development team has time to address your concern(and it isn't mandatory that they do so).

Again, not saying it's good... and thank you very much for bringing this mishap to light - as these things get shoved under the rug too often - but don't be too harsh on them. It's bad, but trust me... it could be way worse.

HolowHall of HalJun 8, 20151 votes

What tournament?

darkorpseJun 8, 20151 votes

[{quoted}](name=HolowHall of Hal,realm=EUW,application-id=9hBQwnEU,discussion-id=NqakcbEW,comment-id=000c,timestamp=2015-06-08T08:40:56.490+0000)

What tournament?

www.notsostock.ca

AkesgerothJun 8, 20151 votes

RITO PLS

SorasMemoriesJun 8, 20151 votes

I find it almost funny that a game as big as League of Legends would have such horrible support. They're climbing to status comparable to Starcraft and World of Warcraft, yet they are more on a level with Neopets (with support).

TrídentJun 8, 20151 votes

Wow.

Maximus SteelJun 8, 20151 votes

Bumped,

Rito pls.

TheGrandAllianceJun 8, 20151 votes

There is only one proper response to this thread...

RIOT Question to the OP: Is your tourney region qualified for Worlds?

No?

Well you don't matter then. Go me a river you NOOB.

Indeed it is so...

iClownJun 9, 20151 votes

Can someone link me the source of price change ?

darkorpseJun 9, 20151 votes

[{quoted}](name=Crimson Reapered,realm=NA,application-id=9hBQwnEU,discussion-id=NqakcbEW,comment-id=0015,timestamp=2015-06-09T16:16:51.898+0000)

Can someone link me the source of price change ?

There's a thread about the prizing changes on the boards from a few weeks ago, that's not our issue at the moment.

Honestly, the prizing changes... as much as they suck in some ways, increased prizing for larger and live events which I'm starting to think is pretty cool.

sbsp13668Jun 9, 20151 votes

Riot phone support.

DeAtHSeeKeR17Jun 9, 20151 votes

EyrgosJun 10, 20151 votes

This' BS.

TexastoasterJun 10, 20151 votes

Yeah i ran into the same issue. Its like the only people they noticed were VG and everyone else kind of got shafted. I run small tournaments for my ts3, usually around 12 teams. Our prizing got cut to 10% of what it used to be, and that was our main incentive to get new people to show. Riot absolutely shafted the little guys on this one. Not to mention the way you HAVE to use the events hub to register and prize.

darkorpseJun 10, 20151 votes

[{quoted}](name=EGC Texastoaster,realm=NA,application-id=9hBQwnEU,discussion-id=NqakcbEW,comment-id=001b,timestamp=2015-06-10T10:31:05.999+0000)

Yeah i ran into the same issue. Its like the only people they noticed were VG and everyone else kind of got shafted. I run small tournaments for my ts3, usually around 12 teams. Our prizing got cut to 10% of what it used to be, and that was our main incentive to get new people to show. Riot absolutely shafted the little guys on this one. Not to mention the way you HAVE to use the events hub to register and prize.

^^^^

This on so many levels.

VG gets an in client video/link and the collegiate series gets one. VG nearly explodes from having TOO MANY participats the day after Riot gives them FREE ADVERTISING... every other tournament provider asks them how they can get a mentioned... ... ... ... ... ... nothing.