To Mods in regards to "spamming" posts to inform those there is a similar post that already exists.

DarnedDragoon·Jun 2, 2018·1 votes·1,577 views

I and many others have reported a similar bug that seems to go unnoticed. So I've been going through every separate similar post and informing those looking for answers that this bug has been reported before, send them a link to the relevant thread, and asking them to up vote it. I was told this wasn't ok and those comments were removed.

In my opinion my actions would of reduced the clutter of a dozen or more similar posts created hours/days apart. If there is any exception to "spam" this should be it. If a solution is found and posted in one thread users shouldn't have to wait for someone in the know to come across their post.

6 Comments

ModPeriscopeJun 2, 20183 votes

Hey DarnedDragoon,

I deleted 41 messages that replied to posts about the bug that you are concerned about. 19 of these comments were made on 5/30/2018. As one user pointed out, that clogs up the threads in "Recent," and that's kinda frustrating when some of these discussions are a little stale. So that's why I deleted your posts. I hope you understand that.

Now, what to do if you feel like a bug isn't getting fixed/addressed: I think commenting on a few posts is ok, but what really helps the bug team is details. I realize it's hard to show/explain how a bug is affecting your game, but if it's still occurring on a frequent basis, then try to record champ select and post that video. If you feel like it's still kinda rare, but think it happens in ...oh say 10% of your games, then occasionally record 10 champ selects. That sounds crazy, but I'd think it'd be the most helpful. Aside from that, you can submit a support ticket as well.

DarnedDragoonJun 3, 20181 votes

I think that's a flaw in your boards. I suggest you all find a way to let people know there a similar thread already posted. Maybe you can create a feature, like a toggle, where users can select their to comments to not appear in the "Recent" section.

Not everyone is computer savvy enough to provide technical details, but collectively there are some. That's one benefit of getting more people together. In this case we've been about as detailed as we can get. I even found a troubleshoot of a sort to which I provided in the thread I linked. I don't have the specs or tech to record on my computer. I've submitted a few tickets, but none of them were replied to.

Imperial PandaaJun 3, 20181 votes

{quoted}

I think that's a flaw in your boards. I suggest you all find a way to let people know there a similar thread already posted.

You mean like using the search bar to search a set of terms?

DarnedDragoonJun 3, 20181 votes

Possibly, but authors would have to use common labels/tags for their posts to make it relatively streamline. Or there could be a more manual/hands on approach like providing links to one common thread.

ChermorgJun 3, 20181 votes

There is a search bar that, while admittedly not the best, works.

If you're experiencing a bug, it's best to post your own thread. Threads in bug reports are looked at by multiple rioters - there's no need to get "one thread" or have tons of people on your thread - it will be looked at. If you can't provide information, you really can't expect Riot to respond as you haven't given them information to find the bug.

You say you've submitted tickets with no reply, are you bumping those tickets as well by continuing to reply to them? Have you submitted multiple tickets for the same issue after it has been considered solved by support? Spamming support may result in future tickets being ignored - once they give you an answer/determination that's final.

DarnedDragoonJun 3, 20181 votes

"Threads in bug reports are looked at by multiple rioters - there's no need to get "one thread" or have tons of people on your thread - it will be looked at."

So what exactly do up/down votes do for Riot is it just for our peace of mind?

"If you can't provide information, you really can't expect Riot to respond as you haven't given them information to find the bug."

I never expect Riot to respond, but I have provided as much detailed information as I can as have others. Riot, unlike us commoners, have an inside view of what's going on with the client and they shouldn't expect us to tell the exactly where the problem in the code lies and how to fix it. I don't think they do, I am just saying I've done all I possibly can to help.

"You say you've submitted tickets with no reply, are you bumping those tickets as well by continuing to reply to them? "

I've submitted bug reports through the in-client feature, I assumed that's what he meant by "tickets", and no I haven't received a reply from any of them. I don't have records of when I submitted them, but by my count I reported the same bug 3-4 times over a two year period.