So how does it go? You receive the bug report, you test it? And then you fix it?
Here is a TLDR version:
- We receive the report
- We read the report to see if it is actually a bug report - we usually filter out things like one-off player hardware issue, or user errors
- We decipher the bug report to understand the issue at hand
- If we manage that, we try to test it in game VIA a more powerful developer version of practice tool
- If we can reproduce the bug, we would then isolate the issue to its core issue, then document it.
- Then we prioritize the bug based on player/esport impact and urgency
- Then it goes into the queue of bug fixes
How many people are responsabile for fixing/testing them?
We have a sizable team combing through all player reports
Is there a difference between bugs reports from pbe and those from live?
Yes and No. PBE bugs are usually of things we are working on, and Live are things that have been out in the wild. They go through the same process, but since PBE bugs tends to be about things that are currently in development, they tend to get fixed more promptly.
Is there a difference between reporting the bug in the "report a bug" boards, or the "report a bug" in game?
They go to a different destination, but they are handle the same way, and by the same team.
Is it possible to filter bug reports in the boards by champions/items/client so it's easier to search them?
No that I know off.
