I just bought rammus and got a S rank with him the first time i played him, however i have not gotten a chest from that. It says i have already earned a chest with him now and it also says i still have 4 chests i can get indicating one has not dropped. This has happened on 5 of my champs, is their a bug out now that is blocking them?
Deep Terror Nami1 votesAre you eligible for Hextech loot, as in, have you been punished recently? You should be notified after a punishment that you're ineligible for Hextech loot if that was the case anyway. Have you been receiving key fragments?
Are you positive you have chests available to earn and aren't misreading what the chest slots mean? In your profile main page, gold chests mean you can earn one (4 slots max) and greyed out slots mean you have to recharge it first (you charge one a week). https://support.riotgames.com/hc/en-us/article_attachments/203324116/ChestLeft.png
Also, you are the one that earned the S, yes? A premade ally can earn chests for the champion you're playing if they get an S, but only if they are in your premade. Once you earn a chest for a champion, in your profile on the champion page it'll have a gold border, and the normally greyed out chest while hovering them will be gold.
Other than that, I'm unsure what legitimate reasons may have prevented you from earning one (just trying to rule out all non-bugs first). You can get more info here; https://support.riotgames.com/hc/en-us/articles/207884233-Hextech-Crafting-Guide
Let me know if any of that may have caused it. Otherwise, you could submit a Support Ticket and request they look into your case for you.
DeafRune1 votesAlso yes i do receive key fragments i have also not been punished or reported for anything as i am aware of, however i have played with someone with a queue time although that was not in the match that i got the S rank
DeafRune1 votesBTW it says i have earned a chest for teemo lux rammus annie and garren, I am pretty sure i earned 1 chest for teemo on the first day the chest system came out. however that was the last one i got im pretty sure
Deep Terror Nami1 votesOk, after reloading your client to make sure the box doesn't appear in your loot, put in that ticket.
