Client Bug - Unable to join queues

Nefas·3/21/2019, 10:39:43 PM·65 votes·14,490 views

When I click play and look at queue options, I'm unable to select anything other than blind picks for Summoner's Rift and Twisted Treeline, ARAM, and ARURF. All of the other queue options (ranked, etc) have an error by them that says "Trouble fetching information for: Nefas. Affected players should quit and log back in if this persists. (5C)." However, quitting and logging back in doesn't do anything.

49 Comments

FridgesArePpl23/21/2019, 10:47:33 PM12 votes

Same thing happening for me. You'll get an error if you try to play any of the other game modes as well.

HogHead3/21/2019, 10:50:53 PM7 votes

Upvote. Mine says cant display ready check. got a leaver penalty

Irelicant3/21/2019, 10:52:18 PM5 votes

ok so lots of people are getting this error. i wonder if riot will bother to respond, or just comment on lore stuff only like usual, since ya know, lore stuff is way more important than the game being completely broken. cough look at red tracker*[slayer-jinx-unamused]*

Dekiruwu3/21/2019, 10:52:59 PM5 votes

Me too... I hope I don't get banned because of thissummoner 4

OutbreakCH3/21/2019, 10:53:06 PM5 votes

If you try to join an arurf you will receive an "error occured while displaying ready check" as well

Kitty Cathie3/21/2019, 10:58:33 PM4 votes

I received a queue dodge penalty. Why are players getting penalized for an error by Riot Games?

TheCloudyThing3/21/2019, 10:54:08 PM4 votes

I am getting the same error and i also cant access the store.

Xin Sui3/21/2019, 10:56:03 PM4 votes

Glad I'm not the only one having this issue :s I tried restarting the client a few times but it didn't fix anything

kimmi1823/21/2019, 10:57:27 PM4 votes

Happening for me as well as the rest of my group. When the match making pops up for blind (only one that lets us make a group), we all hit accept but it says that one of us didn't accept. We gave up after getting a 15 minute dodge timer...

Gazragar3/21/2019, 10:58:01 PM4 votes

Ditto for me, and a few others have posted about this on Reddit - apparently even the EU servers are experiencing it.

Kyuriel3/21/2019, 10:56:58 PM3 votes

I suppose almost everyone is getting this same error... I wonder if it'll be fixed any time soon?

Pmsaq3/21/2019, 10:57:07 PM3 votes

I also have this

Immortal SOUŁ3/21/2019, 10:57:19 PM3 votes

Heimerdinger Heimer is workin on it , I have it too

1azysoul3/21/2019, 10:57:22 PM3 votes

i wanna play rank riot!!!!!!

BeepBoop783/21/2019, 10:58:27 PM3 votes

Relogging fixed it for me

vIMasTeRz3/21/2019, 10:57:55 PM3 votes

Same issue. The error says to quit and log back in but like @Nefas said that does not do anything.

bleblord3/21/2019, 10:57:57 PM3 votes

Its not letting me join either;-; [sg-soraka]

Kaelramus3/21/2019, 10:54:42 PM3 votes

Having the same issue as well, hopefully this gets fixed soon.

Sexy Chazz3/21/2019, 10:55:15 PM3 votes

Well same goes here , lets hope htere's a quick fix on their end

XWatchasleepinX3/21/2019, 10:53:57 PM3 votes

Riot what is going on

AzureOokamiRyu3/21/2019, 11:01:45 PM2 votes

Same problem here, restarting router, game, and pc did nothing to fix it.

Sexy Chazz3/21/2019, 10:58:45 PM2 votes

Theres a red already on it, check the Bug Report board top ;)

Kanakotka3/21/2019, 10:58:57 PM2 votes

Same issue. Likely something on their backend. All you can do is wait.

BrokenKatt3/21/2019, 10:59:11 PM2 votes

Also happening to me, super fucking annoying

vIMasTeRz3/21/2019, 10:59:41 PM2 votes

Seems to be fixed now. I was able to queue.

Good luck all!

Alexis473/21/2019, 11:00:12 PM2 votes

Same bug in EUNE :)

XWatchasleepinX3/21/2019, 11:01:11 PM2 votes

Its fixed for me, just exited out and now I can que up

Sleepy ßf3/21/2019, 11:06:45 PM2 votes

All i know is i better get these damn queue dodge timers reset on my account. Thx Riot!

Gojura3/21/2019, 11:03:24 PM1 votes

Wasn't even getting an error notification. Got 5 min dodge penalty, tried restarting client, got 15 min penalty next time.

kayochan3/21/2019, 11:03:25 PM1 votes

it is fixed now~

GimpRoast3/21/2019, 11:03:54 PM1 votes

Works for me now...just took about 2 cigs of time.

not H3/21/2019, 11:03:55 PM1 votes

Im having the same problem, when i go to queue for urf it starts the timer. Then a match is found and as soon as i click accept, the accept and decline button go away. And i get an error saying "An unexpected error has occured while trying to join game" Or something like that. I would check again but it is apparently saying im declineing them and now i have a queue dodge timer of 15 minutes. This is really annoying seeing as i want to play urf. Fix soon please

Himunta3/21/2019, 11:04:21 PM1 votes

same for me

CaptainStone473/21/2019, 11:04:29 PM1 votes

Restarting my PC fixed the problem for me

J3LA0053/21/2019, 11:05:06 PM1 votes

more than 30min on spent on penalty

Phobiefish3/21/2019, 11:05:32 PM1 votes

--> Be me --> get home and wan to play some league --> logs in --> tries to join ARAM..."Trouble fetching information for: Phobiefish. Affected players should quit and log back in if this persists. (5C)." --> well dang... try another mode... "Trouble fetching information for: Phobiefish. Affected players should quit and log back in if this persists. (5C)." --> gets penalty FML --> yet again riot disappoints and will probably continue to do so...

I mean even if they fix this issue will we get compensation for our lost time? #doubt

Synu3/24/2019, 1:42:27 PM1 votes

Please Fix this, I just lost 2 promotion (for Rank 5v5 [solo Q]) because of this bug.

Himunta3/21/2019, 11:07:01 PM1 votes

i reinstall the client and it's fixed

DonKeyhotties3/21/2019, 11:15:30 PM1 votes

wtf rito i get banned WTF solve this!

whackotimejr3/22/2019, 2:17:20 AM1 votes

If you unplug and replug ur router it fixes it. It fixed mine

FilDaFunk3/22/2019, 11:18:13 AM1 votes

I just get an "error displaying ready check" AFTER I clicked accept. 3 times and i got the dodge penalty.

ThisMuch3/21/2019, 11:02:45 PM1 votes

Same thing is happening to me. It says "An Unexpected Error Occurred During Ready Check" and then took me out of cue, and said I dodged and gave me a penalty.