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@Riot support you have until Wednesday to get back to me GAME IS UNPLAYABLE Request # (#17124506) .

XxxLumberJackxxX·5/24/2015, 3:43:59 PM·5 votes·2,314 views

Short version- I can't play the game because whenever i launch the client my screen resolution gets changed and then client loads predominantly off screen in a way that I can't drag it back onto my screen. I've sent in all of the requested logs. After 3 days of waiting to hear back I tried uninstalling and reinstalling. It's still happening. I've sent in tickets before with similar problems before it started being moved off screen but nothing ever happened. I've made posts here but I've never had any help.

I'm over it.

So.... Tell me how to fix this by wednesday or I'm just going to find something else to do. I have been playing Wow again lately... I guess I'll just give Blizzard my money.

Results- So.... guess it's time to be over it. Riot was unresponsive to all the tickets I sent in, and ignored this thread. Yes Katey your response is just the same as ignoring it. Could you even copy and paste the request number and kick it up the line for me? It's sitting right there waiting.

But I guess Riot just doesn't want my business, or the ad revenue from watching streams and worlds.

10 Comments

Riotmoonstones5/24/2015, 9:27:04 PM7 votes

Hey XxxLumberJackxxX,

This board is used primarily for bugs that are occurring in game such as a champion skill not functioning properly, or a visual bug with a skin.

For issues like you're describing, submitting a support ticket like you've done is the correct way to go about things. Our tech team will be able to help troubleshoot the issue.

Sir Choingler5/24/2015, 10:53:26 PM3 votes

Could you describe your issue a little more precisely? Are you referring to the in-game client or the client that you join queue in? Does the game shift into a windowed mode (with a minimize and x button at the top) or does it just shift off-screen but stay in a full-screen type window?

Declined5/25/2015, 1:19:21 AM2 votes

I got a complex way that should solve your problem, pretty big chance of that actually.

Re-install the game with administrative rights using this guide (please be sure to have your firewall turned off and do not change any installation settings). To do this you will need a program called ccleaner (free: http://www.piriform.com/ccleaner). Once you have finished the uninstall, use ccleaner to clean out your registry. Finally, go into the install directory and remove any files/folders from Riot/LoL that may have been missed.

Once you have completed these steps please follow the steps in this guide carefully for the reinstalling process:

If that doesn't solve your problem I'm gonna need some information you probably shouldn't talk about on the forum, in which case a dxdiag would be great, along with a list of running processes, so in case you haven't already added it to the ticket, I suggest you do, just remember that every time you add something to your ticket, you will get placed at the back of the line, and will have to wait all over again.

Obtaining a Dxdiag:

A list of your running processes:

No I'm not a Rioter, doesn't mean I can't help you though.

mtgbud5/25/2015, 3:58:27 AM1 votes

Sounds like you need a different monitor or graphics card. Probably why Riot mentioned the tech team. And yeah, I bet that wait time is a few weeks.

Lightningfst5/25/2015, 7:32:57 AM1 votes

Running the client shouldn't change your screen resolution. Have you tried right clicking the shortcut and checking properties? (see the compatibility tab) Make sure none of the settings like 'run in 640 x 480 resolution' are checked.

FarRockBF5/28/2015, 3:54:48 PM1 votes

It's Thursday. You should be on WoW by now.