"We didn't hear back from the server. Please re-login and try again" [CLIENT]

Kazymandias·12/21/2014, 8:21:34 PM·2 votes·3,136 views

DESCRIPTION

In Team Builder[1], many times when I'm building a team I will get an occasional modal dialog that says "We didn't hear back from the server. Please re-login and try again". I close it and check, but usually the team still sees my chat, and usually the matchmaking goes on normally.

The few times it did not, with the server disconnecting for real or other issues, I suspect that it was a coincidence. But the error message is disconcerting, and surely some people end up restarting their client in the middle of matchmaking, thinking it to be necessary.

TO REPRODUCE:

  1. Log in normally.
  2. Start Team Builder as a captain.
  3. Try to build a team normally. Sometimes the popup occurs, sometimes it doesn't. I don't know why. Normally it happens when the wait is long (because we can't find a support, probably[2]), but that may just be math: Long waits give it more time to occur.

FREQUENCY

To reiterate, it happens to me a lot, but mainly in long queue waits. I'm not sure exactly what percentage of games where I'm captain, perhaps as much as half. It also happens to my two kids, when they captain in TB on their laptop.


[1] Dunno about other queues, I almost exclusively play TB, why would I ever want a team where people didn't all choose their own lane? [2] You need to let us hire players for slow roles, in exchange for IP

3 Comments

KaisadiIIa12/30/2014, 3:08:07 AM3 votes

I have the same issue.

Kazymandias12/24/2014, 12:41:19 AM2 votes

Really? Nobody else?

Shamycheese16612/30/2014, 8:38:06 PM1 votes

I have this issue, too. It's starting to lessen now, but it still happens. I'm going to start going on the support page and do everything they say.... you should too. :)