Dark Star Thresh Bug

LuxannaVeritas··4 votes·10,840 views

I played against a Dark Star Thresh for the first time today, and whenever he came out of the fog of war my game paused for about a half second.

It was slightly annoying, but wasn't bad enough to ruin the game (That was our rage-quitting mid laner's job). Still, I know that every little information helps, so have a bug report Riot! :D

21 Comments

Riotmoonstones5 votes

Hey!

We're aware of this particular issue. The issue is related to FoW. We're in the process of working on a fix for the issue. ^-^

LuxannaVeritas4 votes

Great! Thanks! [slayer-jinx-catface]

sed

piece of shit riot, go fix your shit.

NateThePunk8 votes

{quoted}

piece of shit riot, go fix your shit.

They only work there butts off everyday to hear ppl like you talk crap. You realize a game like this has millions of lines of coding and crap happens. It can be a daunting task to fix things and code new things flawlessly. Riot does not play around. When bugs happen they freak out worse than you dropping your new $800 smartphone and they work there ass off to fix the issues. Sometimes working as much as 3+ days straight with hardly no rest. Do not disrespect riot. They do more for all of us and work harder for all of us than you could ever imagine.

Forsakenpenumbra3 votes

I agree with nate completely! regarding thresh, they work hard without a doubt! they try everyday mistakes happen

Riotmoonstones5 votes

I said we were? :P

MAULYFE1 votes

any update on when the skin will be back???

Riotmoonstones2 votes

No official ETA, but we are verifying a fix at the moment.

MAULYFE1 votes

thanks for responding... Hope its fixed soon ) :

Riotmoonstones1 votes

Of course! We're working to do so as soon as possible. We've had Rioters working throughout the weekend to get this resolved!

ModKagenoOu2 votes

when a champ gets disabled like this would it be possible to set up a special board or something that would allow people to easily identify what the issue is? I think alot of people get angry because they see "X is disabled" and they dont actually understand what the bug is or w/e. They feel like its being taken away without a good reason (despite there usually being a good reason that we just dont know) I mention this partially cuz it took me a while to find this post by scanning through the dev tracker so i could figure out what the issue is/was lol

Riotmoonstones1 votes

We do set up a ticker on the upper left hand corner of the client, as well as have an update on the server status page.

In this case, we did state that is was due to an in-game issue. We generally don't go into details.

A boards post is something I'd be happy to discuss with the team in the future. :)

Fight4Noobs1 votes

[{quoted}](name=Riot KateyKhaos,realm=NA,application-id=LqLKtMpN,discussion-id=BdaysBFj,comment-id=0000000100010000000000000000,timestamp=2016-06-20T18:02:39.779+0000)

Of course! We're working to do so as soon as possible. We've had Rioters working throughout the weekend to get this resolved!

Good, cause this basically ruined my whole weekend :(

BlameItOnTheSupp1 votes

[{quoted}](name=Riot KateyKhaos,realm=NA,application-id=LqLKtMpN,discussion-id=BdaysBFj,comment-id=0000000100010000000000000000,timestamp=2016-06-20T18:02:39.779+0000)

Of course! We're working to do so as soon as possible. We've had Rioters working throughout the weekend to get this resolved!

I understand that you were working during the weekend but how come you guys did not manage to fix it since Saturday. Its been 4 days so far and nothing. I'm more and more getting that feeling that u guys are just tossing that broken skin around the office like a hot potato saying "its not my fault its broken, you fix it, you broke it" What i cant understand is why did you even release it if you guys did not test it enough? How can that be allowed? I thought the test realm is exactly what the words say it is. Can we at least get some close info's on when you guys are going to fix it? Just tell my anything. Today? Tomorrow? Never? None of your bussiness mortal costumer? Coz this waiting is boring....

Riotmoonstones4 votes

Hiya

The fix for this issue is more complex than we thought. We aren't by any means tossing the issue around - we want this skin fixed and back online as much as you do.

Dark Star Thresh did receive full testing - several weeks. This was an edge case that was not caught. Since this issue has come up, we've taken measures and documented this to prevent a similar issue from occurring in the future.

I do not have an ETA for you at this time. I realize this isn't the answer you're looking for (and again, I'm super sorry about that), but I'm happy to keep a healthy conversation going around this and posting any additional information I'm able to provide when I receive it.

This is a bit of copy paste from another post, but it may give you more context as to why something isn't as quick in terms of fixing an issue -

  • We receive the reports that it's not working.

  • Reproduce the issue on our end and create a ticket.

  • Developers (resources vary based on what needs to be fixed - for this, it's more of a designer/engineer aspect) start investigating the issue and look for the root cause. This could be an issue in the script, an issue with code, or various other scenarios. It can take longer for some issues than others when tracking down a root cause.

  • We find the root cause. (Hooray!) Now, we begin the task of fixing the issue, which again, time can vary, depending on what's going on.

  • Developer has a fix. QA verifies the fix is working on an internal platform. QA also verifies that this fix won't break anything else - so for Thresh, we're checking that we aren't overwriting any files, we aren't breaking something else in the process, things like that.

  • If the fix works, we move it to an external environment, something like PBE where it's considered a full build (something players would play on - as live of an environment we can get without it actually going to live itself). We test in several locations to ensure the fix isn't failing once it's in a full build. (Issues can work on an internal platform, but goof up once built out. We do this with all bugs we fix, actually!)

  • If the fix fails, we're looking to repeat some of the previous steps, which is why getting a fix for something can take longer than most would expect.

Again, we do apologize for the inconvenience here - we know it sucks not being able to play the content you've been waiting for, or have already purchased.

On our side, we want to make sure the fix that we push to live (via small patch / hot fix, whatever you'd like to call it), works, so that we can turn him on and get everyone back on the Rift, supporting in style.

If you have other questions, I'd be happy to share what I know.

Alecc2 votes

I agree with few people. We better get some compensation for this because I am not wasting almost 2k rp on skin I can't even use. I bought it on the day of release and I was able to use this skin only once. I just hope it will get fixed this week or I will contact support for refund.

GaleWinUnleashed2 votes

Hope it all goes well! I want to get back to obliterating innocent frogs.

https://i.imgur.com/1HvNiEO.png?noredirect

Riotmoonstones2 votes

You and me both! :P

sed1 votes

baited

Rock Dice3 votes

As bummed as I was, after waiting all night for you guys to release the skin (it felt like a midnight release) I pick it up asap, and get a day's play out of it, i'm glad to see you guys are on the case, trying to keep things upbeat and active. Perhaps you should give those who purchased the skin prior get a Dark Star Thresh summoner icon but it looks glitched out because you survived the Dark Star Bug

Take lt Easy3 votes

[{quoted}](name=Rock Dice,realm=NA,application-id=LqLKtMpN,discussion-id=BdaysBFj,comment-id=0001,timestamp=2016-06-21T18:04:18.014+0000)

As bummed as I was, after waiting all night for you guys to release the skin (it felt like a midnight release) I pick it up asap, and get a day's play out of it, i'm glad to see you guys are on the case, trying to keep things upbeat and active. Perhaps you should give those who purchased the skin prior get a Dark Star Thresh summoner icon but it looks glitched out because you survived the Dark Star Bug

That would be so cool! I too am currently very sad the skin can't be used because I also bought it day of release. Hope they get it working soon.

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