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[MEGATHREAD] Clash Issues & Bugs | Updated 4/14/18 6:35PM PDT

ModWuks·4/14/2018, 12:24:19 AM·18 votes·26,733 views

** Doctross (Seanard)** - Today at 6:30 PM Can someone explain why my team just got an auto loss when the queue popped

**draggles **- Today at 6:31 PM that sounds like the bug we're looking for

**draggles **- Today at 6:04 PM really sorry for all of this disruption. we're looking into extending the lock-in period for the 8pm flight to try and minimise some of this stuff, stay tuned

**draggles **- Today at 6:02 PM needless to say if you bought tickets and they don't show up, they're just not updating on the frontend. we're still looking into why this might be

Network Operations – Friday, April 13 2018 5:58 PM -0700 Due to an issue with Store some players missed lock in for Clash. There is a second lock in at 8pm PDT.

**draggles **- Today at 5:52 PM yea, unfortunately it's all connected, the store + the clash ticket entry which is what is slowing everything down rn

**draggles **- Today at 5:50 PM so the ticket transaction only happens when you get into a bracket - if you see that you've "lost" tickets, either you never actually bought the tickets, or they are actually in your inventory, but they're not showing up if you spent BE or RP on a ticket, it is still there. we're working to fix this stuff

**draggles **- Today at 5:39 PM sorry for the bad experience here, guys, multiple things happening at once here.

  1. tickets are still valid for the 8pm flight, as well as sat/sun - this isn't ideal but is an option
  2. we're seeing servers overload across the board atm, we need some time to get them back in shape for the 8pm flight
  3. re: tickets, we'll discuss the process for unused tickets after the beta, but we've got more urgent live issues happening right now

Network Operations – Friday, April 13 2018 5:09 PM PDT We are aware of an issue with Clash Lock in and are working on a fix.

You can view Service Status information on the Service Status Page , or by clicking on the exclamation mark in the red circle at the top of this page.

I encourage players who encounter any issues to utilize this thread to report any issues.

NOTE/PSA:

draggles - Today at 5:42 PM if someone closed the client, you will dodge and go to losers bracket

Thanks!

76 Comments

Feral Muppet4/14/2018, 12:31:47 AM7 votes

My captain couldn't lock in. I unlocked and it let him lock in. Then it wouldn't let me lock in. Kept trying for the full 30 minutes, always just said 'taking an unusually long time to lock in' and didn't let me. Then it didn't let us play

Po po4344/14/2018, 12:34:10 AM5 votes

Couldnt lock in for a full 20 minutes and now my team cant play because of me =/

GoombaStompin4/14/2018, 1:12:12 AM5 votes

Network Operations – Due to an issue with Store some players missed lock in for Clash. There is a second lock in at 8pm PDT.

^ this feels like a slap in the chops to the players who were desperately trying everything they could think of for 30 minutes to lock in. Should be reworded to an apology and an assurance that dropped participants will be compensated.

Baby Peach4/14/2018, 1:24:13 AM4 votes

I mean same complaints as everyone else; because I was constantly getting unlocked, my team is now forced to cancel other plans to be here for the next lock-in. But that's whatever.

You could have asked the captain of the teams once they've gathered 5 about all the possible times they don't mind playing because of possible delays in the BETA. If a team locks in they can only play at one time, then the system could prioritize that and lock their team into that bracket; same for a team that didn't care what time they played and selects all possible times--they could be moved around by the system if problems occur.

Nevertheless, warnings about possible delays need to be pointed out front and centered. Yes, it is BETA, we know and we understand, but just simply putting "BETA" on things doesn't mean everyone will assume that problems may not occur. Just warn people once they join a team something along the lines of "This is, once again, a BETA. We will have lots of issues but please be patient. Blah blah."

We had to pay for these tickets and the rewards are decent enough to want to participate in seriously--so yeah, it's natural most of us are disappointed.

But that's all besides the point. Your Moderators in your Discord for Clash are just awful--yes, they're doing their best but they don't seem up to the pressure. They're pointing fingers at how other games are imperfect and that we're attacking them. I mean, every job will eventually reach the point the customers/people are angry at you, but they're just AFK or unprofessional.

Edit: Some of the moderators; not all.

[sg-janna]

3Ddestroyer4/14/2018, 12:36:17 AM3 votes

Client just closed and couldn't open it even after computer restart.

SKT T1 Jhin4/14/2018, 3:49:44 AM3 votes

My emotes are still disabled in one for all after playing my clash games.

Forerunner4/14/2018, 4:29:57 AM3 votes

My team didn't get to play a single match because the first game of the bracket we automatically won...

The second game we were in champ select, finally, and in ban phase one of my teammate's client crashed and we lost that game.

1-1, with 3 hours of sitting in front of my computer for nothing...

ProChoiceProphet4/14/2018, 12:33:15 AM3 votes

yeah we got kicked out of it so now we can't play

Gïn4/14/2018, 12:29:45 PM3 votes

My team is all challenger in flex. We are all mid diamond in soloq. Our first bracket was against Delta fox the meme stream dream team themselves, and another random master challenger team.

That said Our first match was against a team close-ish to our skill level (they were a high plat low diamond team in the bracket, but they were also challenger in flex so they got cucked even harder than we did). We are challenger in flex NOT soloq like these other teams.

While i appreciate the higher degree of challenge facing these really good players, its also discouraging to buy high quantities of tickets when chances are winning are even lower than normal against these players (thus throwing away money if your buying 5 tickets everyday), as well as the situation lowers my confidence in the ability for us to win at all(that's more of a mentality issue but still not fun).

I'm not asking for a free win, but i would prefer a bracket with people around our average soloq skill level, NOT flex. Challenger in flex is not even close to challenger in soloq and trying to match-make like they are is a joke.

aolmenki4/14/2018, 12:37:05 AM3 votes

Our whole team was locked, and then we got kicked anyways.

Master of Sac4/14/2018, 12:37:21 AM3 votes

How do you have this idea for what, 3 months now? And you still managed to fuck this up

Presses Buttons4/15/2018, 12:41:06 AM3 votes

For future clash competitions are we getting: 1. The ability to actually sub player? 2. More times throughout the days instead of get 5 people together at specific timepoint, ( this one is very important cause the eastcoast gets fucked if games go long). Thanks and Good luck in your games!!

Mythical Knight4/14/2018, 12:38:32 AM3 votes

My team was unable to lock in, our teammate kept timing out during lock in. Notiz Me Senpai

Zeroroflmaopwnd4/14/2018, 12:42:06 AM3 votes

I don't want to play if I can't go on for all 3 days, I better get my money back for my 5th ticket.

BryceX4/14/2018, 12:34:03 AM3 votes

I tried to lock in for the whole 30 minutes. I tried logging in again. I tried leaving the team and coming back. Everything had trouble confirming. Staring at the lock in screen until it timed down and all my pals and I can't participate, I am very disappointed.

DuffTMD4/14/2018, 3:19:54 AM3 votes

I have 3 tickets and I can lock in due to lack of tickets, Right after in the previous lock, my team mate couldn't lock in due to "Long lock in times" R.I.P My teams Competitive Games.

crimdelacrim1014/14/2018, 12:35:27 AM3 votes

My friend couldn't lock in for the entire 30 minutes and then it locked us out from clash.

Yousagi4/14/2018, 12:35:44 AM3 votes

its ok boiz they made another game for tonight so they know Yasuo

SomeDayMadlife4/14/2018, 3:06:56 AM3 votes

that feeling when me and my group waited for the later lock in phase and one of our players cant lock in again :c rip

Callmefavor4/14/2018, 1:18:19 AM3 votes

Same issue, lock in errors, team booted for 1 person being unable to lock tried for ages. Well the 8pm game doesn't help those people that are on the east coast or those that had planned around the earlier game times and then that jips people out of full rewards and prizes.

kda akali4/14/2018, 12:36:10 AM3 votes

I lost B.E after trying to buy Tickets and i got nothing from it, the same thing happened to someone in my group.

ScoutTiger4/14/2018, 2:10:05 AM3 votes

First game, everything goes smoothly. The second game, we've got one person on our team (and I know because we're in the same room), that literally can't open league. They tried everything from restarts to force quits, but they were completely locked out. As far as I know, they're completely stuck and will have to re-download League as a whole. RIP our clash games...! xD

Edit: Apparently the application for League of Legends uninstalled itself from their computer, leaving no trace of ever being there... weird.

crimdelacrim1014/14/2018, 1:32:43 AM2 votes

well this fucking sucked

lnept4/14/2018, 12:33:13 AM2 votes

Same issue as the majority of the people who are complaining, won't bother restating just wishing the Team behind it good luck finding the issue! [slayer-jinx-catface]

Dr Shakalu4/14/2018, 12:37:03 AM2 votes

Nice job Rito way to go! YOU HAD ONE JOB......el oh el

Ðemonic Jungler4/14/2018, 12:45:35 AM2 votes

Can't log in because no ticket Go to store and try and purchase ticket but be redirected to team loading every attempt -still no RP/BE reduction- Go back and keep trying but now receive error (send support ticket) -still no RP/BE reduction- 25m minute attempts turn into 3s and get locked out Riot starts deduction BE/RP 1 ticket - 4 tickets show up 10 minutes later

??????????

Just straight up and tell me is there no way to receive the lost BE/RP cause im sure as hell dont know what to do with the additional 4 Tickets i got due to a lockout. I understand the mode is beta, but i know im not about a hear i lost everything that isnt beta due to this.

(have ScreenShots of the whole Fiesta)

No Ganks Please4/14/2018, 12:47:30 AM2 votes

Didn't let one of my teammates lock in for the full 30 minutes, so now we can't participate in the tournament.

Mayor Jiwana4/14/2018, 1:04:57 AM2 votes

All of my friends are ripping into one guy because he couldn't lock in for 20 minutes, which made us unable to play, seriously, I was under the impression that you had tested this sort of thing in other servers, and had some idea of what kind of server load/bugs were possible.

sKz Aaron D4/14/2018, 1:11:53 AM2 votes

"Really sorry" Doesn't give everyone their time back. The 2nd lock in time 3 hours after the first screws over a ton of people. A bunch of people feel like shit because they couldn't lock in despite hitting the button for 30 minutes straight.

I've been considering an extended break from League for the past couple of weeks. This is another nail in the coffin.

Jedash4/14/2018, 1:22:49 AM2 votes

Super bummed about this. This was the only time slot that my team was available to play and now we can't participate.

Mackenzie4/14/2018, 3:42:05 AM2 votes

So the last person on my team couldnt lock in because it said they didnt have a ticket. So I bought another ticket and got gifted a ticket and it still didnt work. What will we do with these tickets and how will you compensate for the lost time?

EgocentricDragon4/14/2018, 4:41:06 AM2 votes

Don't know if its a bug or an ui problem, but one of my teammates got a double bugsplat, and when he re-logged there wasn't anyway for him to try to reconnect and we ended up getting dqed. [zombie-nunu-bummed]

UghFfsJustChill4/14/2018, 5:02:48 PM2 votes

Honestly, I couldn't care less about tickets. But I do expect a compensation for the huge waste of time, at least an apology acknowledging everything we had to do in preparation for this mode. I spent HOURS in Reddit trying to look for members, looking them up on op gg, accepting requests and deleting people, playing practice games with some of the members to see if we do well together. We took time off our schedules for this, we put off stuff we had to do so that we would all be online at the same time. And after all of this fails you guys are like "well this is beta, thanks for your time and feedback!". You have no idea how disappointed we were. My team didn't know each other, we just kind of became friends for this. We used voice chat, got to know each other, laughed and then when we're all hyped up and ready to play as a team and have fun, boom one of our members can't lock in. He was so frustrated and felt so guilty... It was plain sad, and I didn't expect it from you.

Kershawful4/14/2018, 11:39:47 PM2 votes

I dont know if this is considered an issue but how do you implement a substitution?

choobys4/15/2018, 2:54:15 AM2 votes

during the scouting phase couldn't see some people's ranked display becausee they kinda cheated... and changed their names (assuming they knew this was a bug) doing so this made it to were my team couldn't see their champions they've been playing in ranked. Also have suspicion of this same team using a website that lets them know what we're playing in clash we aren't even playing what's on our scouting tabs you guys have up (I know this because I've looked) they literally banned 3-4 champs that some of us have went off on in previous matches and picked away another. pretty annoying

A suggestion for future clash tournaments would be to not display the enemy teams names during scouting but leave the rest so that people can't lookup enemy teams other than for the in client scouting tabs (ranked/masteries.)

Sausage McMike4/16/2018, 1:00:02 AM2 votes

Just entered Clash and was in scouting. Time was up and was placed in que time for 2 minutes. All parties were obviously ready to go. Two minutes later, we were told we forfeit and lost. SO basically I locked-in with 5 tickets just to look at my opponent recent champs and lose. This involves money Riot, so what the hell is going on?

t1 alpha4/16/2018, 4:06:28 AM2 votes

the times should be able to be chosen, so that teams dont have to be crammed into one time

AceGeo4/16/2018, 12:34:47 AM1 votes

Substitution bug as mentioned earlier in the comments. Says I'm ineligible, but I'm honor level 3 (almost 4), have a ticket, am not already in a team, don't have any types of bans or restrictions on my account, I'm gold in solo queue playing with others who are gold in solo queue. Nothing that would prevent me from be eligible other than not having a rank for flex queue yet (which wouldn't be intended by Riot). And I haven't played any Clash at all yet. Any questions, let me know. I really want to get these bugs squashed so that I can play Clash the next time around :(

Lhyer4/16/2018, 12:49:51 AM1 votes

Just after the scouting phase I was kicked out of the client and when I logged back in it didn't put me back in champ select so it auto ff'ed us. Pretty frustrating after waiting through the lock in and scouting phase just to lose.

casperrem6/11/2018, 6:36:55 PM1 votes

both teams just got 2 place. not sure how they have done this.

Mr Cakes4/16/2018, 1:44:13 AM1 votes

My team and I were unable to scout the enemy team after we won our first game in a 4 team bracket. WE could see the mastery's that everyone had but we were unable to see the enemy's ranked champs and win ratesitem 3070

Cardd4/15/2018, 2:32:11 AM1 votes

I received a summoner icon from a clash capsule but I don't see it in my collection

TheWildcard911/3/2018, 3:27:30 AM1 votes

Is the reason i lagged so hard is because the severs couldnt handle the amount of Clash games? Cause i never had a lag problem the first game but then the second one happened and i basically couldnt play. Felt like i lost due to that.

Tudou4/16/2018, 12:14:21 AM1 votes

I get an error as i try to sub to a team. I verified my phone, finished my placements for solo/duo on SR, and have above lvl 3 honor. Just get unknown error. Seems kinda annoying.