I waited 3 hours in queue and at the end i got an error.

I waited 3 hours in queue and at the end i got an error. At the beginning it sayed that i had to wait 50 min and i waited 3 hours; after the 3 hours i got an error and now it says i have to wait 1 hour and 15 minutes; so probabli 4 to 5 hours. This is not ok Riot.