Yet they let Janna's splash go through.
I don't think they don't care, they simply have no idea what the players want. Riot need someone who focuses solely on researching the opinions and interest of the playerbase. Things such as the Lore Retcon wouldn't have happened if they knew everyone would react that way.
In all honesty, I would always expect major complaints when I make a major change. It's a matter of whether or not one can handle the whiplash that's expected to occur. Narrative more than likely knew that OF COURSE some people would be disgruntled. They just didn't expect a bunch of rape and death threats.
RIP Riot Opelli
You cannot satisfy everyone. You can appease 1 but disgruntle 3.
As of right now there's a large ruckus about how Grave's is missing his cigar. I understand that it fits his character, and that smoking it is something he does, but that detail doesn't make him him. Regardless, a good number of people are upset and disgruntled over an "obligatory" action Rito had to take to continue working in other countries. Seriously, if Rito wasn't appeasing the "no tobacco" laws of a foreign country, then there would be no reason to take it away.