This is going to be very snarky.
I'm truly sorry that another non-Narrative Rioter has to receive this, since my beef isn't with most of the company but a select group who would seem to work on a pedestal in an ivory tower and shower contempt and silence on their fans.
Lore isn't my expertise, but I think the folks working on that have expressed agreement with you, that we haven't done the best in the past. We're trying to get better.
Problem being, Narrative isn't trying at all. Where's the communication promised in the Dev Blog last month? Where's the content not related to marketing a new champ or an upgrade? Where's... ANYTHING from Narrative? Narrative just lost another leader, so are we doing to get 18 more months of silence from them since no one from Narrative is willing to step up and say anything at all?
I really liked reading and watching what was provided in the Shurima event, and I look forward to seeing what else is added as we move forward. I thought the Sion reveal was awesome. I think we should keep doing that stuff.
While I agree that the Sion reveal was awesome, I consider all your examples "marketing" and not really storytelling. Narrative had to sell us on these things and was either hit (Sion) or miss (everything Shurima).
Maybe we shouldn't have touched the champs who weren't included in the main content until we had something more thorough (Rammus, Skarner, etc.) I think that's valid criticism.
No, you shouldn't have done that. In hindsight, Narrative shouldn't have announced the retcon either, not until they had their **** together and were ready to talk to lore fans about it. TommyGnox might still have his job if he had.
I'm sorry that it feels we "never act." I would argue that sometimes we very much respond to feedback... re-designing the colors on the Warmonger Sion skin is the most recent example I can think of. From gameplay, Varus indicator was one from a patch ago.
Relatively speaking, those are simple fixes. Warmonger Sion was suggested as the champ was getting his PBE shine. Varus's indicator was QoL improvement that was sorely needed.
Narrative's excuse, it would seem, was that there wasn't a department head they could hide behind, so they kept quiet lest they get in trouble for saying anything.
Sometimes we hear the feedback and choose not to act.
But at least other departments acknowledge that they heard the feedback.
Narrative just tells us "We've had lots of internal debate about this, but we believe this course is best in the long run" then gets exasperated when that doesn't work. They also don't seem to understand that they can't just ask for blind faith that they're doing anything, but they do it anyways and it pisses people off even more.
Sometimes we want to act, but for whatever reason it takes us a long time or something else takes priority.
What sort of priority does Narrative have that is above selling new champs and telling stories? I'm sure they weren't too deeply involved in the Support rework from last preseason, for example.
I can't speak to every example, but we try to do what we can.
Too bad Narrative eiterh doesn't try, won't try or can't try.