make the server recognize disconnect or crash issues

When people load into lobbies and don't lock in or ban they get a warning and eventually a 5 minute penalty that can get up to 20 minutes or more. And with this staying on a persons record for so long it could be months of no incidents then bam, 20 min penalty for a minor offense. I personally don't like this because I'm on the east coast where even after the server move ping is still an issue. So when my lobby wont load or league crashes I'm not too happy, let alone the fact that I get a 20 minute wait for something I really can't control. So why not create a system that can notice and accommodate for people that aren't doing anything wrong, just having non-avoidable issues.