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Skin rework refunds

theMilanster··4 votes·2,857 views

This has been running through my head for a while since riot has been working hard making all of our beloved champions reflect their growing strengths as artists, giving champions these great new looks through reworks. However, with this happening, and new artistic ideas being expressed on what we already know and liked about a champion, some skins were modified to follow through with their new themes. By no means am I hating on the riot team, I love the new work they're doing, but sometimes a new skin rework on a champion makes me not like a specific skin I had purchased for a champion; I cannot be the only one who thinks this sometimes. This brings me to my point, would riot give us the kindness of refunding a skin we have previously purchased on a champion if they have been reworked and we no longer like it, possibly to purchase another skin of that champion if it interests us more? I don't know if it would cause any trouble considering its not like their giving us our real money back. If possible, maybe give us just a small window of time after release to see if we don't like the skin anymore and request a refund? just an idea

10 Comments

Riotmoonstones5 votes

Hey Slver,

Unfortunately, at this time, we're not offering refunds on Champion Updates/skins that fall under the champion update. This was decided beginning with the Karthus VU.

As mentioned in the support article - Our goal is to level up any outdated visuals or gameplay to make them feel fresh while still retaining what makes them unique as a champion.

If you'd like more information on the decision, please feel free to check out this article which better outlines the change, as well as the steps we've taken to be a bit more transparent about what changes may be coming down the pipeline, such as the Champion Update Schedule.

Champion updates (and changes to the skins) are debuted on PBE before they hit live. Even if you don't have a PBE account, please feel free to voice your feedback, whether it be positive or negative, on the boards.

Hope this explains things a bit more. :]

Artificial Human2 votes

As mentioned in the support article - Our goal is to level up any outdated visuals or gameplay to make them feel fresh while still retaining what makes them unique as a champion.

The thing with leveling up any outdated visuals is, that it doesnt work out sometimes and rather serve as a downgrade, just look at the Fiora VU for example. Most of her fanbase demanded a refund because they didnt like how i turned out, she comes especially in my mind because of the Reddit thread that occured instantly, saying that Fiora looks like a 50 year old. I play since 2012 and lurk around reddit and on the boards, i care about Riot their players and the relationship of the two and the satisfaction of the players.

I witnessed a lot of Reworks and have skins for most of these champion and the default ends up being very good, but the skins doesnt change that much and look worse than the classic sometimes.

Here is my feeling so far, on witnissing 3 years of reworks. Most reworks are hit or miss they turned out nice or end up as a dissapoint. This results in me being afraid to buy skins for these champions, because these skins could get butchered in a rework and lose their value for me and im not getting refunded for that.

Its almost like getting robbed, i buy a skin i like and then it turns unattractive later and i dont get a refund. Im losing trust and propably wont buy another skin any time.

I used to buy a lot of skins, but now i've become very picky, having a paysafecard laying around since april incase a skin comes out that could get my attention.The reason for that is that my champions dont get so good skins or no skin at all and that i dislike the 750RP Tier skins.

Sorry for bad English

Hupsis1 votes

That being said, is there a possibility to remove Royal Guard Fiora's long white boots? The black legging she wears under those boots would fit the skin better and do more justice to the original version of the skin. The black musketeer boots were really cool :'(

asdn 41a4161 votes

i voted no because you can simply look the champs up online to see what they look like before hand & if you rushing to get the first or fresh skin then thats your fault. its your time and money you spend. just as mad as you would be about losing it. maybe we should think about how we spending it

theMilanster2 votes

I'm talking about when you have had a skin for a long time before the rework happens, prior to any knowledge of a rework, and THEN they rework it. you know, like you've had a skin for 2 years and then they do an update and the skin looks quite differently from what it used to be.

GroundRuleDouble1 votes

The argument against this is that if you've had the skin for any length of time before the rework, you've gotten your money's worth already.

Koechophe1 votes

So if they just randomly deleted teemo (hint hint) and you'd bought skins for him, you shouldn't get a refund because "you got your money's worth?"

Digielf1 votes

They already said that they wont refund any reworked champs/skins

Tamur1 votes

Can someone tell what in the Hell is wrong with Fiora?

I don't count she just fugly, It's not the skin I paid for, or everything. I want the pacifics of the problem.

Koechophe1 votes

{quoted}

Can someone tell what in the Hell is wrong with Fiora?

I don't count she just fugly, It's not the skin I paid for, or everything. I want the pacifics of the problem.

New fiora looks significantly worse than old fiora. That's really the crux of it.

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