i think an instant messenger process would be much faster as emails took the staff and i somewhere around 10 days to figure it out. and although emails can go more in depth and give time to answer the questions it is just kind of out of date.
that being said i believe its time for riot to implement an instant messenger support system.
archerno11 votesThere are millions of players. Just suggesting this is insane...
Challenger011 votesits not insane as you might think. with faster recovery time they will be able to help more people. and get them back to the action fast. less time emailing. it will save time, money and will get players back to playing faster.
Challenger011 votesim not talking for basic help. they have a wonderful support setup. im talking for recover time. such as a behind the scenes recovery system. they email u a link through your email and it brings u into the instant messenger.
archerno11 votesim not talking for basic help. they have a wonderful support setup. im talking for recover time. such as a behind the scenes recovery system. they email u a link through your email and it brings u into the instant messenger.
Again, there are millions of players. Even now for recovery they use template where they just send u questions about account (date made, location, first champion, RP purchases) and it automatically gets checked with information they possess. They spend like 2-3 mins on recovery tickets. Even emails they send u are templates. They dont actually type for every case
Challenger011 votesyoure thinking too big on it. think small scale where they pick and choose which ones the send the link to. like i said it took 10 days to get my account recovered. it could have taken 2 if they set up and appointment style instant messenger and took the same amount on time it took to email the templates
archerno11 votesyoure thinking too big on it. think small scale where they pick and choose which ones the send the link to. like i said it took 10 days to get my account recovered. it could have taken 2 if they set up and appointment style instant messenger and took the same amount on time it took to email the templates
It took 10 days because there were thousands cases before yours. They would still have to set up appointment style for thousands of people before you. Whic hwould take months. They send hundreds of templates at once. There is not enough man power to read through all of cases
Challenger011 votesthey wouldnt have to be backed up into the thousands with something that saved time. with 10 support i.m.ers and 5 mins on recovery time per person. 8 hours a day is 960 people.
archerno11 votesthey wouldnt have to be backed up into the thousands with something that saved time. with 10 support i.m.ers and 5 mins on recovery time per person. 8 hours a day is 960 people.
It wouldnt save time. It would just cause more problems. People would make fake recovery tickets just to try and talk to support about troll in their game or afker. Or trying to get free RP. Its impossible system. Game is too big for that.
Challenger011 votesim not saying to instant message every player. that would be insanity.
archerno11 votesim not saying to instant message every player. that would be insanity.
They would HAVE TO do it for every player.
Challenger011 voteswhy would they have to? after 4 or 5 days of trying to recover the account you wouldnt have to send it to everyone. if what you say is true and they only spend 2-3 minutes of their time on 1 account then there would thousands of recovers by the time they have to send an i.m.
archerno11 voteswhy would they have to? after 4 or 5 days of trying to recover the account you wouldnt have to send it to everyone. if what you say is true and they only spend 2-3 minutes of their time on 1 account then there would thousands of recovers by the time they have to send an i.m.
U are forgetting that there are other problems that need solving too. Far more important ones. About purchases, bank details, chargebacks...
They way you see it: They are gonna help you and ignore everyone else.
They would have to help everyone on first come first serve basis. So if they set up instant messaging system and there are 800k players with tickets before you they would have to address all of them before you.
Challenger011 votesall that stuff still gets done. you are thinking the instant messenger would change other things. it does not change any of the other stuff. and in some cases can actually help it. there are still going to be emails and other support needs. but can be done faster and in most cases more efficiently. you can shorten the time it can take with the other stuff as well on a case by case basis as well.
archerno11 votesall that stuff still gets done. you are thinking the instant messenger would change other things. it does not change any of the other stuff. and in some cases can actually help it. there are still going to be emails and other support needs. but can be done faster and in most cases more efficiently. you can shorten the time it can take with the other stuff as well on a case by case basis as well.
It would only save time if there would be hundreds of people in same time on that instant message system getting their problems solver at once. Cause with curent system, they can help hundreds of people at once.
Challenger011 votesThats what im talking about though. They can already help hundreds of people at once. And still will have that. The email thing is not going away nor should it ever go away. Helping hundreds at the same time is a very wondeful thing to do. However a 10 process to recover an account can be shortened with an instant messenger system. That does not go to every player trying to recover something and customer service is a big big deal so it can also be implemented into other things as well wether it be bank charge battles or things of that nature to other things as well.
archerno11 votesThats what im talking about though. They can already help hundreds of people at once. And still will have that. The email thing is not going away nor should it ever go away. Helping hundreds at the same time is a very wondeful thing to do. However a 10 process to recover an account can be shortened with an instant messenger system. That does not go to every player trying to recover something and customer service is a big big deal so it can also be implemented into other things as well wether it be bank charge battles or things of that nature to other things as well.
But every player will think that their problem requires live support. Hell, recovery problems are ones that dont require live support and should be lowest priority. Highest priority should be problems with RP and payment. Accounts are free and policy is that every player is responsible for their own account.
Challenger011 votesAnd that is why they put it in the control of the riot staff. Like i said. It does not have to be everyone getting an instant message. Some cases take months and can be solved in a day with am intant messenger.
Challenger011 votesAnd yes i am thinking about me. Im also thinking of others players as well. If they can help me faster then they can help you faster.
archerno11 votesAnd yes i am thinking about me. Im also thinking of others players as well. If they can help me faster then they can help you faster.
Well they wont introduce it. People suggested it 5 years ago and answer was that only way of support is through ticket. And that was when game was way smaller.
Challenger011 votesThere is more thaisone way to do something. And with a smaller game comes a smaller staff. Its a bigger game with a bigger staff.
Challenger011 votesgiven that this would not be an everyday thing and that it would be case by case basis and probably have a bigger issue than just recovery.