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my account was banned incorrectly because my IP address changed. What should I do?

replelouch··34 votes·4,591 views
My account was banned unexpectedly，but riot support can't do anything to recover my account.

here is the situation. I am a college student studying in Beijing.China, and my hometown is Shenyang.China. And in 02-08-17, I registered this account and start play in NA server in my home till 2-16. and 2-19 was the day my university started term, so I went to Beijing in 2-17 and played for a while. and the next day my account was banned forever. I sent a ticket to recover my account and the support replied my that I use bots. at first I thought maybe it is the proxy server's problem and I explained that proxy server can only limit ping. but I got reply that this decision was final and this issue closed. Then I send the second ticket. I was told that I used bots to lv30. but I was lv22 when my account was banned and I played a lot of blind pick. I relied that if he thought I was a cheater, he can check my match history. but he replied that he couldn't do anything and suggested me to send another ticket. However, at the third to the eleventh ticket, I got the same reply "your issue has been mentioned in the first ticket". which made me very unsatisfied. And in 3-18, I finally realized that they banned my account just the next day I went to Beijing, they must thought I sold my account because I changed my IP address(there are a lot of people was banned because of IP change, I just knew that recently). Then I sent the twelfth ticket explained that I changed my IP address because I was a student and my home isn't in the same city as my college, so I changed my IP address because my college start term and I went to Beijing. But I still got the reply "your issue has been mentioned in the first ticket". I don't know what to say. They let me guess why I was banned, and misled to another direction about what program I used, and then ignore my explanation. I'm sure I didn't use bots. and it's clearly they banned me just because my IP address changed. I want to recover my account. But it looks like they don't wanna talk to me. What should I do? https://goo.gl/photos/xQRB2tvipYku8kex9 above is my picture of match history. I really didn't cheat. I didn't use bots. I can explain all I know.

40 Comments

MUSHROOM MIDGET5 votes

they wont ban you from ip change. my IP changes every time i restart my router and in doznes of IP changes i have never been banned.

Aeró1 votes

they might. they think ur sharing accounts or some shitt

HeruEdhel1 votes

That doesnt work that way... When you restart your router the local IP for the local devices change but not your global internet IP that is given to you thru your IPS that hardly ever changes thru them and if it does normally it changes like one number to keep you IP in the same area as IP's can be traced to where it is

MUSHROOM MIDGET6 votes

you are mistaken. some people (like me) have a dynamic global IP.

Legacy Hydralpha4 votes

If I had a skin for every time Riot support ended up being bad, I'd have to have Rusty Blitzcrank because they would run out of skins to give me.

Just keep going at it, try to contact Rioters outside of their poor support and hope you can get it resolved. Was there anything else that could affect your game/cause a ban, such as the Tencent gaming platform you mentioned?

Best of luck to you, hope you get this resolved!

replelouch1 votes

thank you!

ModWuks2 votes

According to your original post, your account was suspended not because of suspicious activity with changing IP addresses, but rather as a result of account powerleveling/botting. This issue is mentioned in the ticket in the response:

Thank you for your patience. I went ahead and double-checked your account, and it looks like a program was used to level to 30. This is a gross violation of our Terms of Use, so the account will have to remain suspended indefinitely.

Based on my understanding of manual audits and my discussions with Player Support, most of these reviews are indicative of actual fraud that is taking place. Now that the actual issue is to the forefront, we can work on discussing what may have happened and clear up any questions, issues, or even potential mistakes that may have occurred.

To start, have you ever downloaded any application that may interact with League of Legends, or have you used a shared computer that had League of Legends pre-installed, such as in a PC bang/cafe?

-- Wuks

replelouch1 votes

I have mentioned it in the 10th ticket, I both play in China server and NA server, and Tencent provided an official program named Tencent gaming platform, which is provided for China server. But it can't work on NA client. maybe I forgot to quit it sometime. However, cause my account was banned just the next day I went to another city, I think the rate of IP changing thing is higher.
thank you for talking to me. I really didn't cheat and I swear.

replelouch1 votes

In addition, I asked my friend in New York to purchase 2800 RP for me in 2-8-17(maybe this day I think). and he logged in the client. there is another information if it helps. by the way, I always used the same laptop when I played the game. both in Shenyang and Beijing. thank you very much.

Oleandervine1 votes

{quoted}

In addition, I asked my friend in New York to purchase 2800 RP for me in 2-8-17(maybe this day I think). and he logged in the client. there is another information if it helps. by the way, I always used the same laptop when I played the game. both in Shenyang and Beijing. thank you very much.

If someone (not you) logged into your account for any reason whatsoever, that's account sharing and it violates the Terms of Service.

If Riot noticed that you had regularly played on a Chinese IP address, but then noticed that suddenly there was a login and an RP purchase from a New York IP address, then yes, that is definitely suspicious behavior and indicates either a stolen account or account sharing. This is probably why it your account was banned.

replelouch1 votes

Now I know I can't do that. just it's a little inconvenience because I didn't have paypal or visa, I have to ask my friend in America to help me purchase RP. and there is a point that they didn't ban me after my friend logged out(in 2-8) but the next day I went to another city(in 2-18), so...

replelouch1 votes

hi...our last discussion was 3 days ago, and I hope to know which stage has you been. I really want to talk about it with you to find where was wrong. thank you.

replelouch1 votes

TGP is Tencent Games Platform, which is the abbreviation of Tencent gaming platform, including the Tencent platform for the game, support game management, speed up the game(limit pings), protect the game, a password-free login and download updates and other functions. Tencent game platform is an integrated game download management platform, users can quickly find and download Tencent game, it is the fastest Tencent game download tool. http://tgp.qq.com/ this is it's official website. it's Chinese maybe you can translate it by chrome or some other browser. I can't find English wiki about Tencent gaming platform, so I provide this information first. cause LOL is a game of Tencent so it was included by TGP. it has functions like Summoner information, game statistics, commonly used champions, historical records etc. TGP itself is not a website, it's a program. players login TGP (LOL account in China server is QQ number,it's the same as TGP account) and they can login the LOL client without entering password. It can't work in NA server. please consider it. thank you very much.

replelouch1 votes

https://goo.gl/photos/xQRB2tvipYku8kex9 above is my picture of match history. I didn't use bots. and it's clear that I buy the equipment by myself when I play vs AI and against players. and if I were a bot to lv30. I won't play so many blind pick before I up to lv30. I also play blood moon and howling abyss. I have no evidence to cheat. please consider it. thanks a lot. If I waste your time, I was sorry. I just want to provide information I know and I don't know what you want to know. If you want to know something in details, I can also tell you about them. please tell me.

ModWuks1 votes

Alrighty, that should just about settle it. Let me know if you see any updates on your end.

replelouch1 votes

en...I tried to login recently and my account was still be banned. should I just wait or provide more information?

replelouch1 votes

e....another 5 days passed out....my account is still be banned. Is there any problem? Please tell me, thank you.

replelouch1 votes

well...my account is still be banned. what should I do?

ModWuks1 votes

I can double check.

replelouch1 votes

Thank you very much. If there is any question I need to explain, please tell me.

ModWuks1 votes

You should be receiving an email soon. Keep an eye out!

replelouch1 votes

thank you so much. Finally my account is recovered. I'm really appreciated that you helped me so much. thank you, Wuks.

ModWuks1 votes

My apologies for taking so long. I thought it had been addressed much earlier, but I was clearly mistaken. I'm glad to hear things have worked out, and if you ever need anything else, please don't hesitate to reach out.

Have a wonderful/fantastic/terrific day!

Eunson2 votes

Talking to Riot support is like explaining to a Bronze V why warding is important...you literally get no where.

Generator1 votes

What is the IGN of the banned account?

replelouch2 votes

the game review website?or the reply of support? I'm sorry could you explain that IGN ? thank you very much

replelouch1 votes

oh I see. my summoner name is replelouch . that's it

replelouch1 votes

oh I see. my summoner name is replelouch . that's it

AeroWaffle1 votes

All you really can do is hope that a 3rd/4th/n-th check proves your side of the story. Perhaps being noticed on the boards will get some attention from a Riot'er that has the power to comb through it to see if there was a mistake.

Upvoting for visibility until we learn more.

replelouch1 votes

what ever I said, the supports just ignored me... hope there's a Riot'er can help me :) thanks~

Magical Player1 votes

Keep asking the support to review your case But don't put more tickets in unless they close the case

replelouch1 votes

well. actually, from the 4th to the 11th ,most of them are my reply for the last ticket. and they were automatically turned to another ticket...their speech are the same"your issue has been mentioned", even when I "submit a request" in the 12th telling them the reason why my IP changed :( so sad.

Magical Player1 votes

Just keep giving them information that helps them determine the case, is all you can really do from here best of luck upvote for awareness

replelouch1 votes

thank you.

keeCharie1 votes

  1. Riot has no time to check your programs. so please do not use Third Party Software.

  2. If you did not make this account, please Do not play it. Shared-accounts

  3. Read these Security-tips

replelouch1 votes

this is my own account. thanks for advising.

Ada Wong1 votes

Keep filing appeals, ask for someone higher up tell them you did not use bots.

áyy lmao1 votes

Good luck dude... my account just got banned unfairly too

replelouch1 votes

good luck to you too...

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