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Diary with rito support

replelouch·3/26/2017, 3:14:00 AM·2 votes·866 views
my account was banned incorrectly because my IP address changed. What should I do?

It's still me. I have sent a dozen of ticket but still been ignored. And I created a discussion looking for some help, and a Riot'er came to talk to me. but 4 days have passed, I still got no reply. so I sent another ticket yesterday.

my speech: Hi. here is the situation. there is 3 points maybe you banned me.

  1. my friend in New York logged in my account to help me to purchase 2800 RP in 2-8.
  2. cause I both play NA server and China server, and China server has legal support Tencent Gaming Platform. maybe it was running when I play in NA server. But it can't work in NA server. it can only work on China server.
  3. I am a student studying in Beijing, and my hometown is Shenyang, and my college started term so I went to Beijing in 2-17,making the IP changed. if one of them is the reason you banned my account, please recover it. I am sure I didn't use bots. these are the reasons you banned my account I think now. let's talk about it. thank you very much.

his reply: After looking into your issue I was able to find that your concerns were already addressed in Ticket #25583440. As we have previously mentioned in that reply, there is nothing else we can do for you in this situation. We have thoroughly investigated the issue and provided you with our definitive answers on the subject.

I used to put the first ticket in my first discussion, so if I put it here, I think it is a little cumbersome.

I really hope to talk with Riot'ers. My account has been suspended for more than a month. And they told me that I used bots to lv30, but I never cheat. And I tried to explain all I know to find where was wrong. But I couldn't get a chance. https://goo.gl/photos/9H8DJaez8xGNcowL6 above is my match history.

11 Comments

OnlyYouCanHearMe3/26/2017, 3:49:24 AM1 votes

Okay, I've read all of your threads on this. That is quite a few tickets to submit to player support! There are a few things I can suggest. You may want to check with your friend, the one who helped you buy the RP, and ask him if he has any sort of botting program on HIS computer. As he logged into your account on his computer, you can actually be punished for anything that is on his system as well as your own.

To the best of my knowledge, botting services often use programs to level the accounts. You can see quite a few threads here where players complain about bots being in their matches. The "bots" do not speak, do not cast spells (or only rarely), buy items rarely and haphazardly, and have the basic intelligence of a beginner bot in a League AI Match. It would probably be fairly easy for any Support Specialist to tell by looking at the match inputs to see whether the champion were being controlled by a player or a bot program.

What may look suspicious in your case is the fact that you made the account in China, it was logged in New York where RP was purchased, and then it was once again logged in China. It may appear like someone bought the account and was simply having the original creator finish leveling it up to 30.

I do hate to have to point one thing out though. Even if you were to have Player Support unban your account for the use of a bot third party program, they may turn right around and ban it for account sharing with your friend, as that is also a permabannable offense.

Chønklord3/26/2017, 5:02:00 AM1 votes

I hope you can get this resolved, maybe a Red here on the boards could chime in? @Riot Tantram?