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Logged in to see i'm perma banned

StSnowball··2 votes·4,709 views

I have no idea why this happened.. i literally either play ranked or aram with friends, i'm the furthest thing from toxic and I actually try to help my team NOT tilt... I'm sure this is a mistake but it still is quite upsetting nonetheless. I sent a ticket maybe 15 mins ago, eagerly awaiting a reply...
This is awful :( I hope riot sees the error and fixes it quickly. I dont know how or why i was banned, it didn't give any reason.

50 Comments

StSnowball4 votes

Update: good news!!! Thank you all for the kindness and help you provided.. it really helped calm me down!! The staff member who claimed my ticket said that blitz messed up and the ban was a mistake!! When I get home I'll check to see if it's really true!!

Umbral Regent3 votes

Glad to hear that it got resolved, though kinda sad to hear that it was a mistake and not a shield ban. Regardless, it's good to know you'll be back on the Rift soon.

StSnowball1 votes

I hope that I will still have all of my seasonal rewards coming... it would be a shame if I didnt get anything

Umbral Regent1 votes

Shouldn't be a worry. If a ban was placed in error, Riot reverts all effects of the ban as well - including the Honor loss.

StSnowball1 votes

The exact quote from the support member "Hey there, Summoner!

Looks like Blitzcrank dun goofed this morning and a bug was running rampant. Your account is in good status and you are actually not banned! If you do get this error to happen again, please write back and try to take a screenshot of what the ban says when you attempt to login."

DeracadaVenom2 votes

Lol riot is the best “blitzcrank dun goofed this morning” 10/10 Rito

DeracadaVenom2 votes

YAAAAAAAAAAAAAAAAY [sg-kiko] [garen-swing]

Silent Gravity3 votes

Relogging into the client should either bring up the reform card or correct it, if it's a glitch.

StSnowball2 votes

it just says that my account has been suspended permanently... and to contact riot support for more info... I have no idea what i did. I'm beyond upset.

Silent Gravity1 votes

When the message uses the term "suspended" that normally means that this is a protective ban, because they detected unusual activity.

You will have to prove that you are the account owner/creator, and they will return the account to you.

StSnowball1 votes

I hope that's the case... I'm so upset :(

Umbral Regent5 votes

It may be a Shield Ban placed on your account for supposed compromise - your Support Ticket should enable you to clear it up and regain access to your account, if that is the case.

Just breathe - four seconds in, seven seconds out. Riot will do their best to sort things out.

StSnowball1 votes

I'm literally shaking... I've been practicing so much and really trying to be the best that i can be... I'm a friendly player... never toxic.. I actually follow the player code and when i see new players I tend to try to teach them as much as I can...

Lunar Strain2 votes

{quoted}

I'm literally shaking

i love when people say this

cracks me up every time

lmaooooo

Ahri Carries All3 votes

Glad to hear you're back on the rift... and Riot... please... go tell Blitzcrank to jump off a cliff into the scrap heap cause he's garbage.

DeracadaVenom1 votes

He’s just grab a ledge or something

StSnowball2 votes

Update 2: haven't been unbanned. They say some random login from Thailand or something was in my acc. So they are going to need to verify me the owner or something along those lines

Umbral Regent1 votes

Okay, then it seems it was a Shield Ban. Hopefully Riot Support will resolve the issue and get you back into your account in short order.

StSnowball2 votes

Last and final update, it was a shield ban, I have now sorted everything out with riot. Add me in game StSnowball ya boy is back <3 thank you everyone for the help love you guys .

Lv60 Retri Pala1 votes

check your email, you should have received one with the reason attached. Usually you should also see the reason when trying to log in into the client. If you didn't receive one get in touch with the Riot Games support team, they can at least give you the reason if not clear things up if you got wrongfully banned. My guess is that's it's a payment issue or your account has been compromised and they permabanned it for protection.

StSnowball1 votes

just checked my email... They havent sent me anything at all...

Silent Gravity1 votes

IIRC the email notification system had a limitation that occasionally caused confusion and distress. Rather than spending time working past those limitations, they decided to stop sending emails, as all the information was properly displayed in the reform card anyway.

StSnowball1 votes

I didnt get any reform card, so literally all it says is that i've been suspended permanently... I don't even know what i did!

Silent Gravity2 votes

The "You've been permanently suspended, please contact support" message IS the reform card.

That is the standard message for a protective ban. You didn't do anything wrong.

StSnowball2 votes

thnks for the help man... you've helped me calm down a bit... because idk what i did ..

StSnowball1 votes

If that's the case, how can I fix it? I'm sure it isn't a payment issue.

Lv60 Retri Pala1 votes

{quoted}

If that's the case, how can I fix it? I'm sure it isn't a payment issue.

Contact Riot support. https://support.riotgames.com/hc/en-us

StSnowball1 votes

I submitted a ticket already, waiting for a reply... is there a live chat or something that i can use to maybe get in contact faster?

Lv60 Retri Pala2 votes

{quoted}

I submitted a ticket already, waiting for a reply... is there a live chat or something that i can use to maybe get in contact faster?

No, you will have to wait for them to contact you. Usually they'll contact you within the next 24 hours. They have gotten pretty fast, I once waited 21 days for them to conact me back in season 2.

Silent Gravity1 votes

There is a live chat service available, but it is not up 24 hours a day.

According to https://support.riotgames.com/hc/en-us/articles/360001713608-Live-Chat-Beta-FAQs-League-of-Legends the best way to check if it's up is to look for the button on the page where you submit tickets.

Lv60 Retri Pala1 votes

[{quoted}](name=Silent Gravity,realm=NA,application-id=ZGEFLEUQ,discussion-id=ukM6somo,comment-id=00010001000000000001,timestamp=2018-10-10T07:04:53.939+0000)

There is a live chat service available, but it is not up 24 hours a day.

According to https://support.riotgames.com/hc/en-us/articles/360001713608-Live-Chat-Beta-FAQs-League-of-Legends the best way to check if it's up is to look for the button on the page where you submit tickets.

Wow, since when does this exist?

Silent Gravity1 votes

I have no idea.

Silent Gravity1 votes

You took the correct action in creating a support ticket.

All that's left is to be patient and calm until they respond to you.

They will ask you questions that only the account owner should know, such as when the account was created. If you don't remember, you could peruse http://leagueoflegends.wikia.com/wiki/List_of_champions and sort it by champion release date, and try to remember which champion was released soon after you started playing.

Some other things they may ask include, what city you were in when you created the account, your birthday, what ISP you used, the first champions you purchased, the first champions you played, RP purchase dates, amounts, and payment methods.

You won't have to get everything exactly right. Stay patient and calm.

StSnowball1 votes

I have all of that info i believe... I have all of my rp purchases and such.

Zombie Gerbil1 votes

Screenshot your notification.

StSnowball1 votes

its a pretty generic ban statement.. "You've been permanently suspended, please contact support" something like that...

Zombie Gerbil1 votes

Can't really help you if you can't provide us a chat-log or screenshot. You're asking us to guide you blindly. The only thing I can say is like what everyone else is saying, contact Riot Support.

Inkling Commando1 votes

it probably a visual bug. it happened to me too. log out and log in. should fix it.

StSnowball1 votes

.... I closed league then opened and same message :(

Inkling Commando1 votes

hmm. close and wait a while. may an hour or two then try.

StSnowball1 votes

Update on my situation... this actually happened to a few other friends of mine today as well.. what on earth is going on? Will update as my situatio progresses.

Silent Gravity1 votes

Did you (collective) click on some "free RP" links, share login info with each other, or anything similar?

StSnowball1 votes

Not that I know of... although... somebody in my friends list who spoke only in Chinese once sent me a link? Not really sure what it was (also not sure if I clicked on it.. dont remember)

Silent Gravity1 votes

I'd do a malware scan, to check for keyloggers, just to be on the safe side.

StSnowball1 votes

I actually did have to clean install windows and reflash my bios due to malware recently...

DeracadaVenom1 votes

Let’s hope they see your ticket, I really do think Rito tries their hardest with things like this but being basically the biggest game right now it can be hard Here’s a picture of ivern to cheer you up Ivern

StSnowball1 votes

i really hope so too... i'm devastated :(

Kareshi1 votes

https://www.youtube.com/watch?v=2kX_3y3u5Uo

in peace may you rest

we will miss you

and all the fun times we had on league </3

ill keep league warm for you <3333 in the meantime best buddy

StSnowball1 votes

but i'm no longer banned?

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