Friends Account Hijacked.

Xåyąh·5/14/2016, 8:24:47 AM·2 votes·503 views

A friend of mine has had his account hijacked, i know this, because he was said things he would never say.. The current person on the account has asked if he could play on my account which, obviously i said no.

Is there a way to report the account specifically as hijacked? so the account is temp banned so something?

4 Comments

ModWuks5/14/2016, 8:54:59 AM2 votes

Hey nzEternalHunters,

It's more than likely that your friend's account may have been compromised. As such, please have him take all of the steps below to regain control of his/her League of Legends account and reverse any unwanted actions that the individual who compromised his/her account may have taken:

Run a complete anti-virus scan on your computer and remove any malware that is detected. If (s)he doesn't have an anti-virus program, I recommend downloading either MalwareBytes Free or ESET NOD32 with a free 30 day trial. Either or should be able to get the job done.
Once the scans have run and any detections are removed, have him/her change any accounts/passwords that may have been compromised. This may include your email account(s), League of Legends account (if (s)he still has access to it; if not, skip to the "Submitting a ticket" step), and Riot Games Player Support account if you already have one. You can change your League of Legends password by going to the League of Legends account area in the top-right corner of this page. Click on your summoner name, and select "Settings". In the box that comes up, click "Change Password" and follow said steps. ((S)he should make sure that his/her email account is secure before doing this step, as a confirmation email will be sent to the corresponding email account.)
Now that his/her accounts are secure, it's time to contact Riot Games Player Support to deal with the unauthorized actions on his/her account and/or recovering his/her account.

#Submitting a Ticket

To contact Riot Games Player Support, (s)he will need to submit a ticket on the Riot Games Support website. In the ticket, please have him/her submit the following information along with whatever information (s)he can provide about his/her situation: [NOTE: DO NOT POST THIS INFORMATION ON THE BOARDS. SUBMIT THEM IN A TICKET!]

Account Name (the name you log into the LoL client with): Summoner Name (the name your friends see in-game): The server you play on (NA, EU-West or EU-Nordic/East): When was the last time that you had access to the account (Month/Day/Year): Creation date of the account (Month and Year): Original email address used to register the account: Location where you registered the account (City and Country): List of locations that you have played on this account(City and Country): Last IP address used to play League of Legends - http://whatsmyip.net/ Internet Service Provider (ISP)/Internet Carrier when registering the account: Other people who have ever had access to the account: How did you first come into possession of the account: If Applicable:

Location of RP purchases (City and Country): Approximate dates of most recent RP purchases: Email address linked to PayPal account: Unique PayPal transaction IDs associated with purchase(s): Phone number(s), mobile provider, and country used for SMS transactions: Any PaySafe Card PIN/Transaction IDs: Any Prepaid RP card PINs: The last 4 digits and expiration date of any credit card(s) used to purchase RP: Any transaction or confirmation numbers received via email for this account:

Lastly, to increase the chances of a quick resolution to the request, have him/her follow the tips below the best that (s)he can:

Create an account on the Riot Games Support website. It'll save you a lot of time in the future and keep your requests organized and easier to find/access.
Be sure to submit as much information in your initial ticket as possible. For obvious reasons, each Player Support Specialist's request for more information will delay the resolution of the issue.
Be respectful and polite in your correspondences with Riot Support. (They're doing their best to help you!)
Try not create a new ticket or respond to an existing ticket before a Player Support Specialist has had the chance to review your request. New tickets/replies may bump your ticket back to the bottom of the queue, thus increasing the amount of time before a Player Support Specialist is able to review your ticket.

I know that there are quite a bit of steps listed above, so if there are any questions, please don't hesitate to ask. Best of luck!