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Banned for Unauthorized Third Party Programs? Here are my findings, after months of tickets.

Cpt Jack Bird·6/28/2016, 3:42:27 PM·3 votes·639 views

FIRST AND FOREMOST: THEY ALMOST CERTAINLY WON'T UNBAN YOU.

It CAN happen, and HAS happened very rarely, but it looks to be in the realm of a 1-5% chance.

SECOND: THEY WILL NOT SHARE CONCLUSIVE EVIDENCE.

I jokingly say that Riot is definitely a fan of the United States Terrorism laws, but they do own the game, so there's only so much you can rant about the injustice of it.

THIRD: ANYTHING ELSE, THERE IS A CHANCE THEY WILL SHARE

Ask and go to further tickets. I was told by multiple support staff that they could not even confirm that innocuous third party programs or keyboard macros were not my ban source, as it would make it easier to pinpoint the actual program that got me banned (which, sadly, doesn't exist -- but any system large enough has errors, and if the error is at the system level it's not like a ticket-handling department has the technical skills to find out without doing things way above their pay grade).

Then, I got another support staff to, in fact, do just that! Let's hope they didn't get in trouble for it. Now, without further ado, here is my general list of findings.

  • They confirmed it wasn't my joking about a hacks website (that offers no hacks that my friend hosts as a joke -- it became a running joke after I responded to some silly hacking accusation with it)
  • They confirmed it wasn't the like... one third-party program I ever had (wooxy for a skin thing for like 1 patch) or razer keyboard macros.
  • They got pretty mad when I wouldn't stop ticketing*. One of them threatened to ban me from ticketing, but it turned out that was literally a lie -- the next support confirmed such. They were still professional, obviously, but it got surprisingly personal, for example:
  • They were inconsistent -- one support said they could tell me literally nothing, including the first two points I DID get informed about by another, and one of them claimed they would permaban me from ticketing, and claimed the matter was permanently closed even as I kept getting to open tickets and get replies about it.
  • One of them admitted to being an MtG judge! That was cool.
  • After long enough, they get so sick that they copy-paste the exact same line in response to every ticket and instantly close it. Ironically, the best way to continue ticketing at that point is to get a script (lol) to reply through email for you.
  • It's much more efficient to reply through email, as it requires no login or ticket system.
  • Player Behaviour is MEGA understaffed. Riot probably has like 20 people tops on a team handling how much input? They're fucking SWAMPED, just alone I've seen the same names like three times over.
  • They literally told me to take it to the forums multiple times.**

Anyways, this doesn't have too much purpose -- I'm an oddball who's now made a hobby out of keeping my ticket open, but I figured if you're shocked about your account and in the dark, it might at least make it less of an unknown.

Oh, also, if you're actually banned for hacking, don't even bother posting -- it won't get anything back, and nobody would believe you even if you were legitimately innocent -- and the innocent banned aren't a collateral that will help you out at ALL, so you're just being a dick to people that have no relation to the guys who banned you. If you wanna spite Riot, there are plenty of ways, some of them even monetary, but this is 100% not it.

I've tried to mention no names for the sake of civility, so if I messed that up, please let me know so I can drop them instantly.

*Here's an excerpt: "Well, again, I maintain that I've been banned in error, and that your supposed proof is negligent. You will deny this, and thus the impasse shall continue -- that's okay, let's just be mutually understanding on the point of that perpetuity." - me "Actually that is not okay, and at this point even though I have tried to come to find a resolution with you we shall seek to end your ability to continue any correspondence with us permanently. Should you choose to continue this folly." - support staff

Additionally, one member tried to close the ticket non-permanently so I wouldn't get a notification to reply, and couldn't open a new reply ticket.

**"We are consistent with our stance and are aligned in decisions made. If you have additional feedback I recommend bringing that to the boards for visibility. As there are no other questions or concerns, this ticket is closed."

16 Comments

zSkeletoRz6/28/2016, 4:37:33 PM2 votes

After repeatedly being told I was a dirty n*gger yesterday, by a three man premade, who is still playing games... Don't expect much from this trash company other than to try to bleed money out of little kids or anyone else who doesn't know any better.

Pure trash. I know more honest drug dealers than this company.

iisabrina6/28/2016, 7:52:10 PM2 votes

Riot is in a sorry stance right now, I honestly believe their support staff are the outsourced third party workers from Mexico, India, Pakistan, etc. they do lie to you consistently and the minute you threaten legal consequences they stop talking.

I had a ban/restriction on an account a few months ago and I shit talked them in the email. I told them what a bunch of lousy people they were for being so ridiculous.

you are right most of the time nothing will be done because their tribunal workers are illiterate.

But here is the risk riot is suffering, they are very close to a class action lawsuit that will burn their company to the ground. They have pissed off a large number of people and the recent few lawsuits in the news about their absurd policies does have law firms considering riot as their next target.

If riot lets it get out of control and it gets to this level their president is going to end up being one of those "ceo's" who cant step out in public for the amount of corruption in that company.

Friendly Ram6/28/2016, 8:26:56 PM1 votes

This was educational. Thanks for the kind look at player support.