Bullying is ok?

Seriously have begun to question what is against the rules, despite the clear and concise rules in the COC, I'm still finding players that will randomly call me or someone else 'retarded' or '12 years old' and variations among these things. Not only do I immediately let them know what they're doing is unwanted, I try to mute them ASAP. This lead me to believe, after reporting many of these players, and even leaving comments about how they are obviously bullying, or whatever 'safe word' you wish to use, berating, trolling, toxic, etc., that we have a system that is defunct, and somewhat worthless. I realize that, yes, it does work over time, repeating offenders get their just due, EVENTUALLY. However, when does it become ok to call people names, derogatory, etc. I've been called the N word before, hopefully you know what I mean, and reported them subsequently to no avail. Is your team/developer/Riot Games, whatever, are you all ok with this? Are you all racist? Are you all sociopaths? I wish to know, because I tend to feel like, no matter what kind of attitude I take, so long as other people on my team continue to report me. so here we go, the transcripts from the SECOND game in a row I encountered these players and they're still toxic, this time on the other team , waiting until the end game screen to taunt and what have you. Keep in mind, I keep cross team chat turned off purposefully, because I don't really care to hear nonsense, still get it anyway. However, here you go. Please Respond in kind with what you think is appropriate decision for these individuals, also remember, this is the SECOND game in a ROW they have done this, no provocation, just outright delinquent (hopefully you understand the connotation). Also, though I don't have the logs for the previous game because I was unsure how to get a hold of them, I'm sure riot can do so, as they should look into this matter, the name calling is contrived and childish. However, allowing behavior like this to continue is a smear on Riot, League of Legends, and gamers everywhere. If you don't stop it here, then why produce a game and tell people to be sportsmanlike. I spent several years playing baseball when I was young, and not once did we call each other names like this, it was good game all the way and everyone went home without a fight or name calling. So, either you punish these people, or let them go and realize that 8 year olds playing baseball have better manners than your player base and you're just ok with that. It's a matter that needs immediate attention, because your system, clearly doesn't work as they've yet to be punished as of this writing despite the reports. Thanks for your consideration.

: i told you the annie was a ******* : lol : ^ : did you play with her : yeah : in ranked or something : unfortunately : you were team before?? : nah : last game : lol : last game : aram : Should we report Annie because she's a *******? : rip : oh ....god : she played ezreal : no tear item on ezreal : LOL : really lol : i gotta see this : missed almost every Q : and ult : if i got annie... : lmao : sorry about annie : that's will be different : we know the pain : brain dead : its okay

: literally hard stuck s34 : lol : s34 : LOL : yup : thats how bad : s34 : private school doesnt teach much : xdd : it seems : public school for the win