How long does it generally take for a behavior specialist to respond to a ticket?

lVXyzuKdbJ·Jun 22, 2016·1 votes·562 views

Just wondering because mine is sure taking a while. I sent it in two days ago.

7 Comments

ShinkoMinoriJun 22, 20161 votes

First answer is always automated. The second reply is most of the time automated as well.

THE THIRD TIME is an actual rioter answering you. Each reply could last up to a week to be answered.

lVXyzuKdbJJun 22, 20161 votes

Ah okay that sucks thanks for your reply though!

Deep Terror NamiJun 22, 20161 votes

What he's telling you isn't true. When you submit a ticket you are notified that it's been received, it's not a "response" but if you want to call it that then sure it's automated. When they answer the ticket it is always by a person unless explicitly stated that it is Blitzcrank Bot (he only answers a few simple tickets, and you can opt out of it). What he is calling an "automated response" is a canned response; prewritten responses player support uses to answer common questions to speed up the process. If the response doesn't fully cover your issue they will add more, and you can always keep the conversation open and actually talk with them.

As for the post itself, you can probably expect a response within 3 days. Account recovery processing may take about a week. Bumping the ticket will push it to the back of the queue, so don't add more unless you have to.

ShinkoMinoriJun 23, 20161 votes

[{quoted}](name=Deep Terror Nami,realm=NA,application-id=ZGEFLEUQ,discussion-id=TmRazyJm,comment-id=000000000000,timestamp=2016-06-22T23:35:32.360+0000)

What he's telling you isn't true. When you submit a ticket you are notified that it's been received, it's not a "response" but if you want to call it that then sure it's automated. When they answer the ticket it is always by a person unless explicitly stated that it is Blitzcrank Bot (he only answers a few simple tickets, and you can opt out of it). What he is calling an "automated response" is a canned response; prewritten responses player support uses to answer common questions to speed up the process. If the response doesn't fully cover your issue they will add more, and you can always keep the conversation open and actually talk with them.

As for the post itself, you can probably expect a response within 3 days. Account recovery processing may take about a week. Bumping the ticket will push it to the back of the queue, so don't add more unless you have to.

What I am talking about is very true, I've submitted several tickets even with "don't give me an automated response and actually read it". It still was an automated response the first 2 times.

Care to mention they were bad automated responses because had nothing to do with my case which further proved my point of no one actually reading it. I was told by support itself they do that to reduce the loads of tickets and if they don't ask further they assume the ticket was successfully resolved.

They only actually respond to the third time when they realize the ticket wasn't answered.

Deep Terror NamiJun 23, 20161 votes

Canned responses are not automated. Just because they are prewritten does not mean a bot gave it.

ShinkoMinoriJun 23, 20161 votes

[{quoted}](name=Deep Terror Nami,realm=NA,application-id=ZGEFLEUQ,discussion-id=TmRazyJm,comment-id=00000000000000000000,timestamp=2016-06-23T00:25:18.827+0000)

Canned responses are not automated.

If someone actually reads it then why they give a "canned response" that has nothing to do with the ticket?

Like seriously:

"I've detected malicious activities in a riot sanctioned tournament" > "You can participate in tournaments held in the community section"

"Stop with the copy/paste, I have proof of fraud and want to report" > "You can report unspormanlike players after the game or via support by attaching a video..."

Deep Terror NamiJun 23, 20161 votes

Because humans make mistakes. If you did not receive a reply from Blitzcrank Bot then it was not an automated response.