How do I report a suspected account seller?

Katie Killjoy·Jun 11, 2017·2 votes·504 views

I don't know where in the support ticket I'm supposed to do this, and half of the options just tell me to post about it here.

8 Comments

OnlyYouCanHearMeJun 11, 20172 votes

You can just submit the ticket under the generic category: I have a question about League of Legends/Riot Games. Since it's not about a suspension or anything on your own account, there's no need to select one of those categories. In the body of the ticket, be sure to give them as much information as you have about the suspected account seller's account, including a link to any screenshots you may have. You can use image hosting sites to upload the image, which is especially helpful if someone sent you a private message with an offer to buy an account.

Whenever you submit a ticket to support, they are very good about making sure that they are routed to the correct department to get them handled as quickly as possible. Just keep in mind, due to privacy policy, they will not be able to discuss any action they happen to take against the potential account seller. Support will thank you for bringing the information to their attention, and will get to work investigating matters and take it from there.

The thing about posting things on the Boards, is that there is a no "Naming and Shaming" policy. So, if you were to post something here listing that player's name, the post would either be deleted, or edited by a moderator to remove the player's name. It all boils down to privacy, and making sure that players are ever accused of things unfairly, or subjected to witch-hunting here on the Boards because of posts.

KartagiaJun 11, 20171 votes

{quoted}

You can just submit the ticket under the generic category: I have a question about League of Legends/Riot Games. Since it's not about a suspension or anything on your own account, there's no need to select one of those categories. In the body of the ticket, be sure to give them as much information as you have about the suspected account seller's account, including a link to any screenshots you may have. You can use image hosting sites to upload the image, which is especially helpful if someone sent you a private message with an offer to buy an account.

Whenever you submit a ticket to support, they are very good about making sure that they are routed to the correct department to get them handled as quickly as possible. Just keep in mind, due to privacy policy, they will not be able to discuss any action they happen to take against the potential account seller. Support will thank you for bringing the information to their attention, and will get to work investigating matters and take it from there.

The thing about posting things on the Boards, is that there is a no "Naming and Shaming" policy. So, if you were to post something here listing that player's name, the post would either be deleted, or edited by a moderator to remove the player's name. It all boils down to privacy, and making sure that players are ever accused of things unfairly, or subjected to witch-hunting here on the Boards because of posts.

To ensure they are routed to correct group, you have to react to 3 to 5 automatic replies so the post will be handled by human.

OnlyYouCanHearMeJun 11, 20171 votes

Not all report categories go through an automatic reply. Aside from unlocking the Unchained Alistair skin, which is handled entirely by a bot and does not require the time of an actual Support Staff, I've never encountered automatic replies. Every ticket I have submitted has been answered by a Support Staff member within 3-4 hours of it being submitted.

If something is routed to a completely incorrect department, then yes, it will be answered with a generic sounding message letting the player know that it is being forwarded to someone who can actually help them. But that is because there are different groups in Support and they do not all handle the same things (fraud, behavior, etc...). For this particular situation, there is no set category for it when submitting a ticket, so it isn't going to be obviously sent to the wrong department.

Katie KilljoyJun 11, 20171 votes

Says I have to pick one of the categories.

OnlyYouCanHearMeJun 12, 20171 votes

Under Choose A Request Type select "I have a question about League of Legends/Riot Games" and then under Category select "Game and Features:: General Questions"

I'm sorry I wasn't clear enough when I said to use the generic category. When you submit it, you may get the automatic reply saying that they have a high volume right now. I submitted a ticket this morning using this category for a different matter, and received that automated reply. But I had the reply from the Support Staff just a few hours after that, so it shouldn't take them long to get back to you.

Katie KilljoyJun 13, 20171 votes

Tells me to go on boards. I already got into contact though but thanks anyway :)