They won't give me information about my ban

Hello Again,

We investigated your case again.

As mentioned before, I am sorry but there's nothing we can do at this time. I have explained you everything, we can't reveal information regarding your ban due to privacy reasons.

I explained the reasons, in my previous emails to you.

Please consider this case closed, our decision remains final and we will not remove the ban.

Player Support Specialist

Just wow.If they won't give me information about my ban then who is supposed to get that information?