Riot uses auto reply bots

Jökër·Feb 1, 2017·2 votes·837 views

I've constantly stated throughout the emails I send to riot "Im not asking to get unbanned" when im simply asking for my friends list I keep getting the same email over and over again "we've looked into the issue and decided your account will remained banned" but it doesnt make sense because I said over and over in the emails im not asking to get unbanned so im pretty sure riot just uses auto reply bots to look for key words and just throws out a automated response.

15 Comments

Deep Terror NamiFeb 1, 20173 votes

Automated Responses -- We do have some automated responses, but they are extremely limited in scope. The opening line in the automated response clarifies immediately that it is an automated response, and if you would like a human response, you can simply reply back to the ticket. Otherwise, all of our tickets are handled by a real-life human, which is why these kinds of mistakes do happen.
Copy/paste Responses -- There is no way to sugar coat this, so I'll just tell it to you straight: We do use macros in many of our responses. There are two main reasons why we do this:
On average, we get thousands of new tickets every single day (in NA alone), not counting the tickets that take multiple responses back and forth that get added on to this. Our goal is to make sure you get a full resolution within 24 hours of you submitting a ticket, and to hit this mark, our agents need to respond quickly. These macros are reviewed constantly to make sure that they resolve the vast majority of issues that you all have, and if it doesn't, we re-write it.
When answering tickets, we tend to see the same type of issue or question over and over again. Even if we customized every single response, an agent tends to get very efficient at explaining what the issue is and how to solve it. Over time, the variance between every response gets less as less as we tend to figure out what works and doesn't work and soon you end up with pre-written responses. We can absolutely make a push to ensure every response is unique, but then we encounter a trade-off: More customized response or faster response time? We have surveyed thousands of players about this, and faster response time wins out almost every single time.

http://boards.na.leagueoflegends.com/en/c/miscellaneous/RbRZFBHn-lol-riots-trolling-me-guys-wtf-is-this?comment=000200000009

76770164DEL1Feb 1, 20171 votes

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Deep Terror NamiFeb 1, 20171 votes

What are you expecting they can do for you there? Reporting them for it so that they get punished is the only thing you can do, though Leaver Buster works independently of reports.

76770164DEL1Feb 1, 20171 votes

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Deep Terror NamiFeb 1, 20171 votes

Reranked? Do you mean given the opportunity to play your placements again or something? Riot has an absolute policy of not messing with anyone's LP/MMR/Rank; the system is designed so that they are unable to do so to prevent abuse.

If you strive to improve, these few matches won't matter and you will start climbing appropriately as you get better. Getting a redo on a handful of matches won't change where you're at.

Deep Terror NamiFeb 1, 20171 votes

I don't think they will provide your friends list, but I'll ask some guys from player support to see if they ever do.

Deep Terror NamiFeb 1, 20171 votes

Update: Confirmed they will not be able to do this for you.

JökërFeb 1, 20171 votes

But why not I would like to know the reasoning behind it :/ also why did my post get negative votes I dont understand that either

Elite4RunnerFeb 1, 20171 votes

I can't speak for your specific situation as I do not know the details, but there are several reasons why Riot may not provide information like this.

The first thing that I could think of would be in the event of an account being permanently, or to be more accurate, "indefinitely" restricted due to concerns of account security. In these cases, providing any account details could potentially lead to further compromise in the security of the account, as well as potentially leading to compromising security of other accounts.

In the case of an account having been banned due to behavior, there is a fairly strong chance that the player may be attempting to re-establish an account in order to subvert their punishment. Providing information to make such a thing easier would essentially be a form of condoning the action.

Also in these cases, the person is likely to be disgruntled, and may be trying to contact their in game friends to detract from their experience as well.

JökërFeb 1, 20171 votes

How would them giving me my friends list be able to compromise other accounts its not like I can steal their account with just their summoner names.

Kei143Feb 1, 20171 votes

well.. the point of a permabanned is to get you out of league, not to give you tools to get back into league.

So if you look at it from that point of view, they certainly don't want you back in league and is making your life hard.

Magical PlayerFeb 1, 20171 votes

Do votes matter?

The reason riot probably won't give you the friends list: -They punished you with a ban, they're telling you not to come back to the game -It is part of that account, they banned that account and all contents related to that account including friends list -They don't actually have it, account was banned.

JökërFeb 1, 20171 votes

Well my account wasnt banned for being toxic and Riot support told me that I can create a new account as I wasnt banned for being toxic so them not wanting me to come back to the game shouldnt be the issue

Magical PlayerFeb 1, 20171 votes

{quoted}

Well my account wasnt banned for being toxic and Riot support told me that I can create a new account as I wasnt banned for being toxic so them not wanting me to come back to the game shouldnt be the issue

Why was your account banned then?

Le TongueFeb 1, 20171 votes

I once wanted to report a player giving away an account on Reddit, and I got the reply that "I'm sorry to say, but we don't provide free transfers between regions". xD