How Come My Reports Do Nothing?

I'm a Bronze player, every single game there is at least 1 player on my team who is toxic, and often times at least 1 person on either team with an offensive name, so i report them, and i haven't gotten a single notice about these toxic players getting punished, just last game i was getting called "a bitch ass talon" from 1 of my teammates, telling everybody in all chat to report me, these are 2 key words that gets players banned, but they're off the hook for no reason at all, i have a friend who got group reported, banned for 2 weeks, gets back in the game, gets group reported again and permanently banned, meanwhile he never said anything, but these other players who are incredibly toxic are never getting punished.

Since i report people so often, it feels like the effectiveness of my reports has gone down because of false reports, but it's true, there is at least 1 toxic player on my team EVERY GAME.