Boards›Player Behavior

Permanently banned when hacked?

TMG Big Cone·11/19/2016, 6:29:07 PM·1 votes·206 views

Dear Riot and anyone reading this who might be able to help me,

I am the owner of a small gaming organization, and I have two accounts - one of them is the account I'm posting on, and the other one is the one where I had/have people added relating to the organization - I never play on that account. I was hacked recently on my main account, with them removing everyone on my friends list(all 300 people, which is the max), and playing 3 games, getting me a 14 day suspension. Realizing that it was mostly my stupidity in not having adequate security measures on my account, I didn't really do much about it besides wait it out. The ban ended, and for some reason that I cannot possibly explain - I truly don't know why - I didn't change my password. This probably sounds like someone who is lying about a situation to try and get their account un-banned - but, I didn't change the password, and they ended up playing more games and getting a permanent suspension. I can see from an outsiders perspective how this seems like a lie, and that I was the one playing on my account, but that's why I'm posting here. I'm wondering if there's anything I can do to prove that it wasn't me, and potentially get my account un-banned. Honestly, realizing how stupid I was to not change the password, I kind of deserve it, but if there's a way I could get my account back by proving it wasn't me(if riot even unbans for that), could someone please help me out?

2 Comments

LostFr0st11/19/2016, 6:59:24 PM1 votes

If an account is suspected to be compromised, they auto-ban it so that further harm isn't done to the account. The owner can then contact player support to get the account back after Riot can ensure that the account is in the right hands again. (send a ticket using the support tab at the top of this page.)

Cute Poro11/19/2016, 7:19:51 PM1 votes

Send a ticket, explain the situation to Riot and see if they can do anything. Just remember from now on; if your account, ANY ACCOUNT, is ever compromised CHANGE YOUR PASSWORD! Also don't use the same email/password you use on other sites for extra security.