Is this forum to help riot or just for people to troll real concerns

I understand a lot of people that get their accounts banned come here frustrated to vent but if you read the replies they are just as toxic as the people that get banned! Then they tell you extreme cases like well how can we go back and time and fix this what do you want us to do about it, we all know that's impossible so why did you say that. it already happened and it will always happen nothing we can do about it, that's the mentality of this board, you just get attacked by "volunteers" that could use their time better actually patrolling games and doing something instead of degrading you on here and telling you that you most likely deserve the ban. No one wants to discuss what we should do to improve anything like adults. anything you say here is miss interpreted and used against you, you can't say hey i'm an older player that works for a living and buys all my stuff i don't feel it's fair when some kid's parents are buying them everything and then we are expected to act at the same maturity level after so many games of being told to go kill yourself it doesn't matter how polite you are eventually you get a little upset and riot uses a blanket rule verbal abuse doesn't solve verbal abuse and that's true but as to why verbal abuse is so rampant as compared to other games makes you wonder what are they doing wrong.