Questions for The Report System?

ShadowFlanX9·Jun 30, 2016·2 votes·506 views

I've reported so many player. so many trolls. and feeders. gonna throw that out there. but out of all the times I've reported them. ONLY ONE! ONE was punished. how? why? literally just got out of a game where the support Alistar was just trolling and feeding JUST BECAUSE HE WAS ON TILT. Honestly that's not fair at all. His actions were the thing that was trolling not what he was saying. If they're gonna check the chat i understand that for toxic behavior but seriously. If that's all y'all are going to check how are you going to get the trolls? the feeders? who don't type but do sit there do nothing in team fights wait till their team dies and then tosses himself in a 5v1 or a 4v1. i want to know how does Riot manage to catch the troll and feeders who don't type in chat? I've even gotten pictures from alistar typing GG after he refused to team fight and then threw himself into the enemy team alone and even saying that he loves to lose after dying. if you look at the chat all you are going to see is GG and i know yall are going to say well we cant ban him for saying GG in chat, but yet again thats not why he was reported. he was reported for his feeding and trolling actions he was doing. end of rant. but seriously is the chat the only thing thats moderated

9 Comments

Deep Terror NamiJun 30, 20163 votes

ONE was punished

This is answered by the fact that you only receive a notification when your report triggers the punishment. Since it usually takes many reports before a player is punished, not very many people will get that notification but their reports still contribute to it.

is the chat the only thing thats moderated

No, but negative chat is far easier to detect. It's often quite difficult to determine if a player is (for example) intentionally feeding especially if they are in really low elo, but someone using a racial slur is usually easy for the system to notice. Keep reporting those players and your reports will help build a case against them to establish a pattern so the system can tell.

The system is certainly not perfect, and it can't be too strict so as to avoid punishing innocent players, but Riot is always looking to improve it.

Eternal ColossusJun 30, 20162 votes

Unfortunately I have to disagree and say that a lot of what you brought up is false, falsified directly by RIOT employees. A report such as intentionally feeding, intentionally trolling, verbal abuse, hacking, or hate speech are intended to receive instant and high-level restrictions, such as temporary bans or permanent bans. This is not based upon how many times this has happened, but based upon the severity of that player's actions. Thus, he should have received an instant feedback saying that those players have been punished.

However, to answer his question. The actual reason that you received no response is because the new RIOT system of banning does not take seriously offenses such as the ones that I mentioned, instead punishing players that point out the guilty summoners. I have tracked the profiles of summoners that were extremely verbally abusive, used massive amounts of hate speech, were intentionally feeding/trolling, or were hacking, and so far none of those summoners have received any penalties restricting their gameplay.

Deep Terror NamiJun 30, 20162 votes

A report such as intentionally feeding, intentionally trolling, verbal abuse, hacking, or hate speech are intended to receive instant and high-level restrictions, such as temporary bans or permanent bans. This is not based upon how many times this has happened, but based upon the severity of that player's actions. Thus, he should have received an instant feedback saying that those players have been punished.

Reports do not trigger a review every time they are made. Reviews happen when they reach a certain density threshold (too many reports, too few % games). If your report does trigger a review then the system will catch it and may result in an escalated punishment, yes, but you aren't guaranteed to trigger a review.

The actual reason that you received no response

If you say so lol.

Eternal ColossusJun 30, 20161 votes

Yes, I realize that the way that they monitor reports is "too many reports too few games". And, I have tested this theory time and time again. However, I am curious as to what you are implying? Let me give a scenario that might give some food for thought. Now, keep in mind that a RIOT employee directly told me that behavior such as this would instantly be marked in the system and would receive a higher-level restriction.

I was playing adc. My support, jungle, and mid laner were queued together. My top laner was queued by himself as well and was very kind and honorable player, telling other players to stop being verbally abusive and trolling (you'll understand why in a moment). Less than 10 minutes into the game, the 3 summoners that were queued together all decided to intentionally troll me, verbally harass me, and use massive hate speech against me. This includes swearing, intentionally camping me to steal all of my farm/kills, following me around spamming the laugh button, spamming pings at me, using such obscene verbal abuse that I'm not even gonna give an example here, and lying to the enemy team saying that I was the one being verbally abusive and trolling. How did I respond? I told them that I was muting them, and I left bot lane and went top to push, farm, and get kills until the end of the game (which we happened to win due to 2 players on the enemy team dc'ing). After the game was over, they continued to harass me, even though I had the most farm, most kills, and was the only player with a positive score on my team. Over the next 3 weeks I monitored their accounts, and found that none of them had been punished in ways that would restrict their gameplay (temp or perma bans), and I did not receive any notification that they had been punished.

So my question is, why would a RIOT employee tell me that such behavior would be instantly marked for high-level punishment if that is not the case? Also, if that is not the case, are you implying that verbally abusive/trolling players will not receive punishments if they are in situations that decrease the number of reports per game that they receive, such as them queueing with 2 other people that they know and can be verbally abusive/troll with? Interested to hear your answers, and food for thought.

Deep Terror NamiJun 30, 20161 votes

why would a RIOT employee tell me that such behavior would be instantly marked for high-level punishment

Your case still has to be reviewed before the system will see that 'mark' or flag. A review has to be triggered first, and is not done by a single report against the account.

such as them queueing with 2 other people that they know and can be verbally abusive/troll with?

If they are a 4-man premade but are being reported by the 5th in every game that is still enough to eventually trigger a review. It's true that they have a statistically lower chance of being reviewed and punished if they have a large premade that won't report them, but they are not immune to it as long as you keep making accurate reports against toxic behavior.

http://boards.na.leagueoflegends.com/en/c/player-behavior-moderation/opVBd7rZ-introducing-the-arbiters

Eternal ColossusJun 30, 20161 votes

Then my first point still stands, that what the RIOT employee told me was false, because he directly stated that one report of verbal abuse/hate speech/intentionally feeding/intentionally trolling is marked and if found to be accurate that a high-level punishment would be immediately forthcoming. It has been around a month since this specific example occurred, and it seems as though a punishment is not forthcoming, nor coming at all.

And unfortunately, one report per game will not mark them in the system, especially due to the fact that players such as these often hide their verbal abuse/intentionally feeding/trolling in games where they are not pre-queued with others who will do the same and support their behavior. So, correct me if I'm wrong, but this implies that (under RIOT's current system) players who are extremely verbally abusive, use horrible amounts of hate speech, intentionally feed, and intentionally troll can completly fly under the radar by only doing so when they are queued with friends who will act in the same way, not reporting each other, instead reporting the person on their team who isn't ok with their behavior (thus causing that person to receive the punishment instead).

Deep Terror NamiJun 30, 20161 votes

What he said was not false, you are misinterpreting it and basing all your assumptions around your misinterpretations instead of getting clarification. All clarification given to you you are shoving back in their face and calling them liars.

Eternal ColossusJun 30, 20161 votes

You have a right to your own opinion, but I am shoving nothing back in their faces. They said that a report such as intentionally trolling (which they were doing) would be marked for high-level restriction solely after my reporting them for it. It did not happen that way. Whether this is a lie or a half-truth, it is in either case an incorrect statement. There is no misinterpretation.

SquarepusherJul 1, 20161 votes

There should be an open system for punishment, there would be no shortage of free volunteers who would be willing to spend the time on this forum to review cases of trolling/feeding/chat abuse.