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Riot...how much more do you need? Why the IFS should be re-named "Super Chat Filter 5000" >>

themachamp·10/31/2017, 5:15:55 AM·7 votes·1,140 views

About 5 days ago I got a player in my game who raged at me after i didn't follow him into a 1v4 fight. He reported me, i reported him, the usual double reports that results in nothing (since he didn't hit any trigger words). After I left the post game chat I que'd up again, got support and I got stuck with the same guy from the very start of champ select he was telling how mad he was and that he was going to throw the game so I would get demoted. He insta-locked a Corki with smite and proceed to tell the team that I have to lose.

We get into game and leash for him. He never does blue and says some non-sense about pump faking me and the adc into a useless leash. Then he follows us bot and int feds, steals cs, pushes the wave, tell the enemy team where my wards are at, ....just basic trolling stuff. Eventually our cait raged and started blowing summoners at random and running it down bot and int feeding as well. The other 2 players on the team begged them to stop and play but the corki and the now super tilted cait just fed. Cait was smart not to talk much in game while corki did the usual ( i call them troll disguise statements) of good job team, we can do this, don't give, as he fed kills and int trolled. As expected, we lost and we reported them at the end of the game.

Afterwards I sent in a ticket with screenshots and every bit of information they could need. I sent them screen shots of corki bragging that he lost me the game and that i was lucky not get demoted. Cait just left post game asap. Now I'm sure Riot can see far more than my screenshots if they took more than 15 seconds to investigate the chat and look at the game. Anyways, I get this response from Riot:

Howdy themachamp,

I'm Corndog and I'm here to help out!

I am quite sorry to hear you ran into someone who was certainly not acting within the Summoner's Code D:

I'd be happy to take the information you've offered use it to investigate the issue you've pointed out to me. Unfortunately, I can't tell you if I decide to enact any justice in this situation, as it would be a violation of the player's privacy.

If you encounter any other players who are determined to put teammates on tilt, I encourage that you mute them and continue to play to the best of your ability. I know that in this case, the Mute function would not stop his feeding, but it would limit your interaction with him. After the game is over, use the Report system to let us know what happened, and we will take it from there.

If you have any questions, please let me know!

Corndog Riot Games Player Support Thresh Main

Basically ....Riot just said sorry but we are not going to do shit. How do i know nothing happened? Simple, I checked up on them on op.gg and they have been playing every single day since they were reported. How do I know that they didn't get a chat restrict you might ask? In truth i don't but anyone with common sense can safely assume that giving someone a chat restrict for int feeding and trolling would not make a difference in their behavior at all. The real trolls like these that are smart enough to defeat the "Super Chat Filter 5000" will ruin games and get others banned by cause frustration and tilt while Riot cops out with the "you are always responsible for your own actions" statement (which they have overturned several of cases btw).

Riot, instead of just patting yourselves on the back for making a glorified chat filter, how about actually follow up on cases of non-verbal trolling/inting and do something. I mean, when we as players take our time to send you a ticket and hand you everything you need to take action on a silver platter, and nothing is done, what message does that send? Its ok to ruin games if you don't do it too much? If you troll without a pattern and vary the consistency then you are free to ruin as many games as you please? I hope not... but man that certainly does sound like the case.

Tl:dr: IFS is a gloried chat filter, int feeder system has to have too many safety features to be effective, why bother reporting and sending evidence if nothing is ever done, when will riot realize a lot of "verbal abuse" is directly preceded by non-verbal trolling that never gets punished. and finally.....how much evidence do you need to take action???

16 Comments

xXPeterNorthXx10/31/2017, 10:23:32 PM4 votes

don't worry, nothing will happen to the trolls

Skullmadness11/1/2017, 3:27:48 PM2 votes

I just dont get this game anymore. I played twitch adc, and thanks to my Leona watching me get dove while standing next to me without using a single ability or summoner spell to help, at full hp I died. Then it happened again. 4 people calling me retarded and flaming nonstop, while I did neither - they reported me and I get a ban, while none of them do. How is this fair riot? I could have been mute that game and would have gotten permabanned for it

ModWulf Helhammer10/31/2017, 6:54:33 AM2 votes

Did you miss what the support Rioter said?

I'd be happy to take the information you've offered use it to investigate the issue you've pointed out to me. Unfortunately, I can't tell you if I decide to enact any justice in this situation, as it would be a violation of the player's privacy.

Now, I don't know about you, but to most other people it would be pretty clear from that that they are investigating the situation. What they can't do is tell you if they punish them, as that causes privacy concerns (and other likely legalese terms).

Additionally, the IFS is only for chat punishment. That's the entire point of that system, just as Leaverbuster handles AFKs. The only reason it's instant in the first place is because chat based toxicity is cut and dry, they did it or they didn't, something you can't as easily determine in intentional feeding or trolling cases.

Riot is working on making a better system for catching int feeders and the like, but it is much easier said then done, and yes, there are problems where people go undetected, but that doesn't negate any of their other toxicity system such as the IFS which do a ton of work to help make the game less toxic.

Vermonster11/1/2017, 10:52:37 PM2 votes

Riot's system is shit. It punishes the players like you and Cait who react and may say something or int but the real trolls get away with it. Its fucking bullshit and has ruined the game. Season 7 has been the worst season yet. Trolls get away Scott-free, people who try to talk to trolls get banned. That is how Riot works.

"Its better to be a bully then to be a victim." Translation of the bullshit two different Riot support employees have told me. Victims are encouraged to mute and continue to be trolled, while trolls are encouraged to continue trolling because when they troll then report you they get notifications saying their report resulted in a punishment.

Pandemic Punch3/23/2018, 1:14:38 PM1 votes

Similar experience and I have been talking about it for a while now. Riot Support doesn't bother reading into your cases. The chat filter point is one I bring up often as well. Might as well just globally censor words instead of banning people for specific keywords. Keywords don't make a person toxic, obvious intent does.

kalima99410/31/2017, 8:03:29 AM1 votes

When I read that he picked corki i thought that he was gonna play 9/11 corki

PhtThc3/23/2018, 12:52:25 PM1 votes

they dont give a fuck.. so fuck them tooo(RIOT)