Boards›Player Behavior

Account got 14-day suspension, no email sent

Best Foxx NA·7/7/2016, 9:42:13 PM·5 votes·3,686 views

I checked my email after I received a notice that my account had been suspended till the 21st this month, but I saw nothing regarding it, in any folder whatsoever. Sure I'm a little bit unnerved since 14-day bans are the biggest step towards a Permaban and I've invested a lot of money into this account, but it came as a bit of a shock. I don't know what I did and I'd like some more information regarding it. If a rioter sees this, please help me out here.

To iterate what I checked, I checked all prior emails tied to this account, I checked the match history for evidence of games I did not recall playing, etc. and nothing seemed out of place.

EDIT #1: I took the liberty prior to some of the comments here and sent a ticket to Riot Player Support. Hopefully, this is the beginning of a positive experience. (Here's to hoping.)

EDIT #2: Ok, this is a bit more context from my memory. Prior to this, I was having some major issues with the client which resulted in a lot of LeaverBuster penalties due to the fact that my internet kept kicking me out and my client refused to stay online for longer than 10 seconds in-game. I've had two or three days without this happening and I cleared my penalties on the client and haven't left any more games after that (intentionally or not).

EDIT #3: A Riot Player Support member did respond to me, and he informed me that the account had a hefty record of extremely toxic behavior over a short period of time, which I can equate to a short window of errors where I got repeatedly slammed by LeaverBuster due to a combined Graphics Card driver error, corrupted Client files post-6.13/.14 patch (can't remember which was the most recent, but I think it was 6.14), and a sub-par delivery from my ISP (basically they let our apartment complex's internet service go to crap); this created a perfect storm where I just got repeatedly kicked from games (and I tried sometimes 20 times to reconnect and rejoin the fight but I wasn't allowed to by my own technology). Shame that I might not get the ban wiped from my record, and I wish I had thought to try and repair the client after it happened 4 times in a row in one evening over a period of 3 hours. (To be fair, most of the times it happened, I was queue'd up either solo or with friends, and some of them sat through that 20 minute wait timer I got slammed with only to have me DC due to tech errors. They still persist in being my friends through all this and all of this just made me feel horrible.)

Riot, I would urge you guys to consider how hefty the LeaverBuster penalties are and how liberal the system is in giving them to players. I understand you want to discourage people from leaving but at the same time, the system could be less lenient to those who are not actively dc'ing and are suffering from tech errors. We're not all tech-savvy, so the least you could do for those unfortunate summoners is make it less painful.

EDIT #4: It's been a day since the banhammer came down and still no email from Riot Games. I'm starting to think that email won't come and the only thing submitting a support ticket did was give me a really vague answer. Riot, if this is how you intend to treat customers who inquire about bans they receive on their accounts (The whole no email like your client says you have done, and no direct answers beyond vague comments on support tickets), I for one will actively discourage players from joining your game and will only log on to play with friends on maybe a weekly basis, simply because I value my friends more than you value your customers. I've been playing this game for 2+ years now, and my last bans were 1-3 days for massive AFKs, which I have made attempts to reform from. Get your stuff together, for reals. (IN CASE NO ONE IS AWARE OF THIS, those 1-3 day bans happened a year ago when I took my account from one server to another and played on the EUW server.

EDIT #5: This will be the final edit and probably the last time I ever comment on this post. I am flat-out dumbfounded that Riot is going full-Club Penguin on the chat, and to be honest, it saddens me. They tell me my account is one step away from a permaban (they completely skipped the week ban and just went straight to "final warning bud"). I'll post something else in a different section but this is it, ladies and gentleman. That's the full story. They didn't like my chat, so they hit me hard. Turns out some guy in the lobby was correct.

42 Comments

Athina7/7/2016, 9:57:21 PM3 votes

In cases like this it's best to submit a support ticket to learn about a punishment you've received.

KillingSpee37/7/2016, 11:56:33 PM3 votes

Same thing happened to me just now i have no clue why. I got no email either.

Prefix7/8/2016, 3:17:23 AM3 votes

Same thing happened to me.

GreenWitEnvee7/7/2016, 9:46:29 PM2 votes

Same thing happened to me today. I have no clue why

Magical Player7/7/2016, 9:52:39 PM2 votes

try logging into the game? also submit a ticket to the support desk people they will tell you whats up

Kei1437/8/2016, 12:10:06 AM2 votes

You should wait a day or so and wait for the email.

xSkooksx7/8/2016, 1:26:51 AM2 votes

I have your answer ... "rito doesnt give a shit, hasnt given a shit, and will not in the future give a shit" ... from low levels to ranked this game has gone in a complete circle of garbage play, shit moderation, and bum violating costs.

Move along make another smurf and ruin low level games ... its truly the circle of life.

RPK9KM4K4A7/8/2016, 1:30:46 AM2 votes

Welp mod(s) removed my posts because of "naming-and-shaming", but the evidence is all there in the public. So to those who are interested, OP basically did everything that are possibly against the rule 2 days ago (including chat toxcity but mods removed my posts), for more details you can look it up on websites that let you see match history.

ModUlanopo7/8/2016, 3:21:55 AM2 votes

As has been mentioned, support tickets would be the best option.

stinkmeanier667/8/2016, 4:48:56 AM2 votes

this my 4th time with the 14 days suspension and yet no history on the email for ban in my email account.

KillingSpee37/8/2016, 6:56:37 PM1 votes

i feel like instead of giving people such a huge penalty for leaving a game(most of the time they cant help it)in solo qeue, to give you a smaller one or none at all. There should only be a penalty for ranked games and maybe draft.

KillingSpee37/9/2016, 8:57:54 PM1 votes

I feel like riots not even actualy reading it and its just a bunch of bots because we are all getting the same responses

RPK9KM4K4A7/8/2016, 1:09:11 AM1 votes

[deleted]

ToxinPls7/8/2016, 7:56:16 AM1 votes

Okay, this is getting reaaaalllly strange. Several posts on this EXACT topic all sharing the EXACT dates of ban and dates of release for bans. This is really odd, as I am in the same boat.

Everyone let me know if you are using something like "AutoHotKey" or other 3rd party programs for things like unbinding your enter keys. That's the only thing I've done that I can see as remotely close to causing this misunderstanding, and there have been Rioter comments in the past that relieve using 3rd party programs for actions that execute 1:1 ratios in-game, so there shouldn't be any bans for using them to stop yourself from being able to use a key at all.

Good luck, guys..

KillingSpee37/8/2016, 6:44:09 PM1 votes

They emailed me back saying this:

Hello Summoner,

Your account was recently locked because we observed a pattern of excessive toxicity within a small period of time. To help you further I will escalate you to one of our PB specialists who will review the details of this case.

jeProx Player Support Specialist Demacia's Lead Marksman

Im starting to question riots tactics of catching bad players sinse ive never ben "toxic" to anyone, i always say gg, i always send the enemy team a friend request and if i felt that a player was good i told them how good they were. Also why would it happen to other people on the exact same day for the exact same thing? Why didnt they send an email in the first place either? I love league of legends and it sucks that i cant play it for 2 weeks. And i hope that this false ban doesnt stop us from getting into the PBE.

ModPrandine7/7/2016, 9:52:22 PM1 votes

Check the game client, your reform card should be in there. If all else fails then just simply email riot via a Support Ticket and wait.