Riot support is completely incompetent?

Really makes me wonder...

[sg-lux-2]

I've sent in 4 tickets to riot support, asking to ban/review games of legitimately toxic/ban-worthy players. I've had a response from the support team for each ticket, but none of the players got punished. [sg-lux-2] Some of these players harassed teams, intentionally fed (scores like 0/18 and diving enemies), and done things like following a player until the end of the game to lose, etc. What's even worse is that two of the players whom I reported, I was matched twice with each of them, and they trolled both games.

No one got banned (I checked their na.op.gg). They're getting away with repeated offenses, still playing the game every day.

What's funny is that in their response to tickets, they say some bs like "keep reporting these players" or "we'll personally review this player and the games that you reported" or "we'll take a look at this report more closely," yet do nothing about it. No in-game notification of punishment. They also say "we can't disclose any actions taken to these players due to our privacy policy." From what I've seen, this essentially translates to "we won't do anything about it but rely on our in-game report system."

So yeah, just to let you good players know, the shit you do to make this game better? Doesn't fucking work. [sg-kiko]

edit: in ranked games