Riot banned me without offering any chatlogs or evidence at all.

Myplestory·Oct 18, 2018·5 votes·3,078 views

I am hardly a toxic person. After serving a 10 game chat restriction i went on to play roughly 70 games without issue, until I tried to log in today and was "suspended". No reform card, no reasoning as to the due process behind this suspension, can't even log in to the account to view the reform card which should be allowed during suspension, all I got was a vague link to the ticket center saying I threatened someone. Being the confused and well behaved summoner I am, I sent out both a ticket and a boards post earlier today asking for the specific reason I was banned, chatlogs or evidence if any. Riot once again failed to provide any sort of indication as to why I am suspended, answered my ticket with a generic copy paste, and closed the ticket without offering any sort of discussion as to how this matter would be resolved. If I was presented evidence that I had indeed violated the summoner code or TOS I would be more than willing to serve out the 2 week ban, however after only saying "Nope you did this" as the only indication of any wrongdoing I have done, I could not be more livid. I will send out another ticket, but I hardly think they will take it seriously either.

UPDATE They responded to my other ticket, and just said nope to allowing me to see the alleged "threat" I made. I cannot even know what I did wrong if i did anything at all. UPDATE NUMBER 2 I asked again, they gave me a copy past response again. I guess I am not even allowed to learn from my mistakes if I had any at all. Company policy to not even provide info pertaining to myself? What a joke.

https://imgur.com/T3EGLsO https://imgur.com/nhP5uxe https://imgur.com/2quFBrW

37 Comments

Kei143Oct 18, 20185 votes

You are saying wayyyyyy too much in that ticket.

Just ask "can you provide me with chatlogs for the games I was punished for?". Use that exact phrase, don't say anything else.

Jo0oOct 18, 20182 votes

Pretty much this. Putting support staff on the defensive is a poor strategy.

That said, there was a similar thread a few weeks back, and Tantram himself vaguely stated that logs would not be provided. I assume there are rules against reiterating personal information or something. I suspect OP won’t get those logs, but probably knows exactly what he did.

VreivaiOct 18, 20181 votes

Wouldn't be very hard to redact that personal information, would it?

swindsurferOct 18, 20183 votes

Congrats on lasting 70 games before getting banned, I struggle making it past level 10.

ResolutionOct 18, 20183 votes

You threatened to steal blue buff didn't you 😉.

VoldymortOct 18, 20183 votes

i'm still waiting for the chatlogs...

reposting the same thing every day will get you nowhere without them

MyplestoryOct 18, 20184 votes

I asked them for the chatlogs they gave me a copy paste response and closed the ticket before I had a chance to respond, hence the repost of the boards post with a picture of their copy paste response. Do you ever read at all? Or bother looking at the picture i attached for that matter?

VoldymortOct 18, 20183 votes

the boards can't help you with anything

we are just players. we can't actually do anything to influence account statuses. the ticketing route is the only way you can get any headway.

if we had the logs we could explain what is likely to be the problem. since we don't have them, we can't provide any assistance.

sorry

PhoenixdustOct 18, 20183 votes

Spam them with tickets until you get one guy with a functioning brain, i do not see any other solutions....

CharDeeMcDennizOct 18, 20183 votes

doing this will get you blocked from support, dont spread misinformation please

ModPeriscopeOct 19, 20181 votes

That is a pretty terrible idea. You're either bumping your ticket to the bottom of the queue or you're just getting the same answer you've previously been given again.

PhoenixdustOct 19, 20181 votes

If what you said is true, that means, the Rito support is useless.

Not HeIping YouOct 19, 20181 votes

there isn't even a point, if your banned your banned, submitting a ticket is pointless, it's like drawing a lottery on whether or not you'll be unbanned or not. When you submit your ticket, there is a 1/100,000 chance that it will NOT be a Computer Generated response and you'll actually here from someone that will properly, professionally, and constructively help you to the best of their abilities.

Otherwise.... Yeah, Computer gen responses LUL.

PhoenixdustOct 19, 20181 votes

See, after 100k tickets you probably will get on answer :D

Not HeIping YouOct 18, 20182 votes

I don't really understand your issue? Riot doesn't ban people because they feel like it, nor do support staff lie in response statements on tickets. Remember? YOU are the CUSTOMER that riot depends on to spend MONEY, so that they can remain in business.

You don't need logs or an excuse, you were told why in your support ticket, they said you said things that "could be considered" threats to another player.

Maybe you didn't even threaten someone, maybe you were duoing with a friend and said "i'll kill you" because he took ur red buff and it was just friendly banter between buds.

But whatever you said "could be considered" a threat to someone.

You probably just said some random shit and some butthurt 14 year old reported you because he was salty about losing because LoL is all he has and he gets bullied at school.

It unfortunately doesn't even matter about what you said. Whatever was said, offended someone(unlikely... but they reported you so that counts as though you did anyway...)

Why? Because riot for some reason got EXTREMELY sensitive this season, way more people than ever are getting punished for simple minded bs. I got a 10 game chat restriction in May that lost me my entire seasons rewards because I "complained" in two games(as provided in logs) that one person in each game was literally suiciding in the enemy jungle on purpose.

Maybe your just full of it and you literally did tell someone to kill themselves in the chat or something, I don't know. Maybe you just said some banter and some dick reported it.

Only you know what was said unless you've forgotten, but riot has no reason to lie.

If the support person says you did something than you did it bottom line.

Take the ban and move on, you can literally only threaten someone by typing in game, so if you really want to avoid all the butthurt sjw hero's in game that are reporting you if you ask them to stop feeding, then type /mute all in game, every game, forever...

SonicAFOct 18, 20183 votes

Riot bans people because they feel like it and Riot's support tends to lie and respond to tickets with copy-pasta.

The only thing that can truly help you in this case is either reddit or forum outrage.

https://boards.na.leagueoflegends.com/en/c/tips-tricks/RE7XxFM8-dont-use-this-sion-ult-mechanic-or-youll-get-banned

Not HeIping YouOct 18, 20181 votes

it sounds like you were trying to reply to the OP, not me m8.

Also a riot employee already confirmed that the sion int method is not bannable and if you got banned for it to submit a ticket and that you would be unbanned because it was deemed a legitimate strategy.

SonicAFOct 18, 20181 votes

Riot doesn't ban people because they feel like it, nor do support staff lie in response statements on tickets.

Your words, that are factually false. So yes, I responded to you.

TrulyBlandOct 18, 20182 votes

Then share some facts that prove it to be false.

So far you have shared the link to a thread where a false positive detection, paired with a misunderstanding between support and player (since the player "admitted" to using the exploit), has lead to a punishment that has since been reverted.

It neither shows Riot banning somebody because they feel like it, nor does it show a support staff lying about anything.

SonicAFOct 18, 20182 votes

The player was told to go fuck himself and the case got closed, the decision was final. The only reason this story has a happy ending is forum outrage - Riot's support did everything wrong and proved to be dysfunctional and unhelpful.

Just like in support Singed and Nunu cases, I hope that girl got fired. She was flat out vile.

TrulyBlandOct 18, 20182 votes

Again: Where is the proof that Riot is banning people because they "feel like it" and where is the proof for any lies?

The Singed and Nunu case make for a fine example of your bias, since those cases were handled 100% according to their policy at the time. Which is the reason why Singed didn't even get unbanned, btw. You disagreeing with how Riot handles things doesn't mean they're acting emotionally or arbitrarily, nor does it mean they are lying.

You implying these things, on the other hand, clearly shows your lack of objective thinking in the matter.

SonicAFOct 18, 20181 votes

They said that they have evidence of that Sion using 3rd party software to gain an unfair advantage, which they didn't. While the ban itself might be an honest mistake in this case, stating that they have evidence of cheating is a blatant infuriating lie.

As for Singed and Nunu, Rito did not have any policy against those people. Those were bans for getting too many false reports aka "I feel like banning you" and that was the only justification Riot had, which is why they specifically introduced a policy to deal with such people. After Nunu got unbanned. It took them months to develop any policy, so yeah, by that time Singed's ban couldn't be removed, cuz he had to wait it out.

TrulyBlandOct 18, 20181 votes

They said that they have evidence of that Sion using 3rd party software to gain an unfair advantage

Yes. And if you had read Wookie's response, you'd know that this was a false positive detection. They thought they did have evidence. [Scratch that. They did have evidence. Evidence that didn't hold up when re-reviewing the case, but evidence nonetheless; in the same way as there was evidence for the Phantom of Heilbronn.]

As for Singed and Nunu, Rito did not have any policy against those people.

Would you please read the title of this thread and elaborate how they can update something they don't have? https://boards.na.leagueoflegends.com/en/c/player-behavior-moderation/EtXQhs5J-weore-updating-our-policy-so-unusual-play-styles-dont-get-14-day-bans

Those were bans for getting too many false reports aka "I feel like banning you"

So you are basically starting out with what you want to prove and then go "there, see, proof!". Great. If you want to dismiss Riot's justification for the bans right off the bat, feel free to do so. If you want to assume Riot is lying without having any actual proof, feel free to do so. But that makes what you say your opinion, and not a fact. Learn the difference.

SonicAFOct 18, 20181 votes

Yes. And if you had read Wookie's response, you'd know that this was a false positive detection. They thought they did have evidence.

Which wasn't double checked upon appealing and wasn't presented to the accused person. He had literally no way to tell them that what they have was bullshit. It would be unfair enough if they had evidence and doublechecked it before replying, but they chose to respond with a lie.

Would you please read the title of this thread and elaborate how they can update something they don't have? https://boards.na.leagueoflegends.com/en/c/player-behavior-moderation/EtXQhs5J-weore-updating-our-policy-so-unusual-play-styles-dont-get-14-day-bans

The outdated policy didn't have any mention of such players, which led to them being occasionally banned due to lack of specific guidelines. That policy got updated to its current state.

So you are basically starting out with what you want to prove and then go "there, see, proof!". Great. If you want to dismiss Riot's justification for the bans right off the bat, feel free to do so. If you want to assume Riot is lying without having any actual proof, feel free to do so. But that makes what you say your opinion, and not a fact. Learn the difference.

Re-read Riot's posts on the topic. They stumble upon their own words stating that he must explain himself while /mute all is not bannable. They state that he should play it only if his team agrees to that, while it is clear that it takes more than 20 seconds to explain what he was doing and convince random player that he is not trolling. And you shouldn't justify to your team picking Leona in Ardent Censer meta. In those posts Riot have literally nothing to say, but still try to talk their way out, while being constantly called out on that. Support claims that Nunu was stealing roles. They royally fucked up in both of those situations, refusing to admit their mistakes to the very end, painting innocent people as bad guys, which makes them, at the very least, incompetent and unprofessional hypocrites.

TrulyBlandOct 18, 20181 votes

{quoted}

Which wasn't double checked upon appealing and wasn't presented to the accused person.

So... you agree with what you quoted and only have that to amend? Great. Then you have hereby admitted that they didn't lie. Lie is knowingly stating something that is false. If they thought they had evidence, they didn't lie.

Likewise an "outdated policy" that doesn't mention a specific case is still a policy, and is therefore still not an arbitrary "feel like it" decision.

The few facts you have mentioned, directly contradict what you said earlier. So either you understood your mistake, or you didn't despite effectively spelling it out yourself. Either way I guess there's no more point in this discussion. Have a nice day.

SonicAFOct 18, 20182 votes

You can't "think that you have evidence" in the context of that request. Evidence was not there, they did not see it, but they said that it was there and the guy is guilty. You could argue that they assumed that evidence is somewhere else and they don't need to see it to answer the ticket and there is no ill intent involved, but I doubt that the person with such mental capability is able to form full sentences and send them over the internet.

Cases not covered by the policy were receiving punishments for being something that they clearly weren't. Imagine that we have a law...I dunno, about possessing a lobster shorter than specific size. Would it be fair if you were prosecuted for possessing a picture of a lobster on your phone, because your phone is smaller than the specific size? No, because policy, despite existing, does not cover this shit. Whether possessing a picture of a lobster on a phone smaller than specific size should be a felony is up to a debate, but it shouldn't be punished before you make it covered by your law. And people still got banned for playing offmeta, because it upsets more people than Riot want. Which is pretty vague bullshit.

So despite my deep respect to Riot as a developer, I stand by my words that their support team is dysfunctional and can't be trusted(with at least one proven case of blatantly lying), their punishment system team is sluggish and contradicts itself, just like Rito's community managers' statements often contradict each other.

Not HeIping YouOct 19, 20181 votes

idk about all this trash but you are wrong, a riot staff member posted on reddit about it and said that it is legitimate and allowed.

While I believe it's absolutely trolling and extremely braindead and makes the game way harder than it has to be, it's still not bannable and if people are banned for it, it ideally would be reversed based on Riot Maples announcement.

https://www.reddit.com/r/leagueoflegends/comments/9lk4eq/remember_inting_sion_heres_a_video_on_how_he_does/e790wwt/

SonicAFOct 19, 20181 votes

This branch has nothing to do with that Sion...playstyle. But if you want to discuss it, it contributed to me winning promos into gold today, you can check my match history. Partly thanks to him, I have another Orianna chroma.

He got flamed by our random teammate, while my premade whined in voice com that Sion is a piece of turd due to dying too much. Ensured both of them that Sion is gucci and he won our game by proper splitting and shotcalling. I even got a honor from him.

Define "trolling" please.

Not HeIping YouOct 19, 20181 votes

Your trolling because your saying riot purposely bans people, they don't do that, because if they did, they would lose money, we are the customer and they depend on us to exist and stay profitable. So i highly doubt they are ever purposely forcing customers away from their business. your basically saying riot is a restaurant that sends black people away. I doubt it.

Not HeIping YouOct 19, 20181 votes

you should have never wasted your time on it, he's probably been banned himself for being toxic or something and just has it out for riot or w/e, you had this big long convo of multiple replies but I felt like the entire time you were trying to teach a chicken that laying an egg is the right thing that it should be doing lol...

SonicAFOct 19, 20181 votes

I did receive a 1-week ban back in season 2(without losing any rewards) and I believe hiding it would be unfair in this context.

You can only guess if that one is the reason for my resurfacing on forums nearly 7 years later. Or maybe I am just infuriated with the shit Riot is doing to other people.

VreivaiOct 18, 20181 votes

It's not just Riot that's gotten hyper-sensitive to chat related offenses over the past year or two. In World of Warcraft you can now get chat silenced for simply saying a curse word once, or for just disagreeing with the mob in a public channel.

Not HeIping YouOct 19, 20181 votes

Yeah it's getting quite disturbing that everyone has become so butthurt and tightened up on profanity and making people cry for the wahhmbulance.

It's just tiring and getting old fast.... These kids are so sensitive, I believe you could be banned from LoL just because you got reported by people that wanted to report you specifically to try an get you banned.....

I get reported all the time by people that hard int'd themselves or trolled a game, why do they report me? because It helps them justify to themselves that they still did good and that us losing was not their fault even though i could probably ask 1,000 people who's fault it was and 1,000 of them would say it was the toxic feeders fault...

If anyones ever been banned by these kind's of false reports.... God bless em, because that shit is absolute cancer.

All I really want is to just play the damn game at this point, I can't have even a remotely good experience when I'm constantly having to deal with braindead hyper toxic 14 year olds that throw games out the window every waking second by making bad plays, engaging risky fights 1v3, spamming chat with profanity, and trolling.

I don't need riot to cry along with them and say "oh you poor thing well its no biggie lets just give you a 10 game chat restriction" i just need riot to perm them already.

So it's such a catch 22, while I agree riot needs to perm these cancer fucks, at the same time, they also don't need to be chat restricting or banning people for insanely mindless bullshit that is completely meaningless to the game.

I got chat restricted in May for just "complaining" like what the fuck is that shit? How about you ban the veigar that just told me to kill myself because i ganked bot lane and took the kills...........................

Not the person that complains because sona is suiciding in the enemy base to force a loss.......................

[slayer-jinx-unamused]

XidphelOct 18, 20181 votes

S0cial Anxiety? Is that you?

sleepysithlordOct 18, 20181 votes

I think that if Riot hand bans your account or something you don't get a report card. Maybe a Rioter was in a game when you said something bad in the chat

VreivaiOct 18, 20181 votes

In your new ticket do nothing beyond asking for the chat logs.

You'd think they'd want to give them to you so you can see what your problematic behavior was and avoid acting that way in the past. Unless of course their desire is for you to repeat that behavior and get permabanned.