Create an option in the "support tickets" to report players

Azriell·Jun 16, 2015·2 votes·1,664 views

Obviously reporting people in game does next to nothing considering i still see people that i have reported a few days later still doing the same thing and still playing the game, regardless of what they say. there is no option in the ticket drop box that allows you to create a ticket for such reason. i have been told a few times to "create a support ticket." but there is no option for reporting or anything even close to reporting, if you are going to tell someone to make a support ticket put an option in that allows a person to do what they are asked/told. the 3-4 options in the drop box don't cover anything anybody would need to talk about.

I'm pretty sure I am not the only one who has been told to do this, and probably not the only person to post something of similar meaning.

-Azriell

21 Comments

RiotmoonstonesJun 16, 20155 votes

Reporting players at the end of the game is the best way to report a player. :]

RueianJun 16, 20153 votes

What of games that fizzle but are still need to be reported? would it not be easier for support to sort through if there was a support ticket option for reporting games that need screen shot evidence? like Pre-game chats of games that are dodged.

CuixJun 16, 20157 votes

When toxicity appears in champion select, sometimes it's better to send a screenshot in a ticket to support. The game might never actually begin, or one might choose to dodge and avoid that toxic experience. Not having a "report a player" option in support is strange and apparently counterproductive.

AzriellJun 16, 20152 votes

Completely agree

Angry MonsterJun 16, 20151 votes

cause the game never crashes in post game screen

DeclinedJun 16, 20152 votes

Chatrooms
Spammers
Scammers
Inappropriate links
Offensive language
Boosters
Bots
Private Messages
Phishing
Account trading
Offensive language
Boosters
Twitch streams
Specific offers
Facebook
Specific websites
Unspecified scenarios

I could go on, but I'm sure you see the trail of thought I have in regards to reporting players, that isn't limited by just playing.

Some of the other arguments/scenarios have already been addressed in this thread.

If you have access to support tickets, go have a look at the amount of different players regarding the 'omitted' type. #8588065

Deep Terror NamiJun 16, 20151 votes

Choose the closest option you can think of. They will direct the ticket to the appropriate team.

AzriellJun 16, 20152 votes

[{quoted}](name=Valkyrie Witch,realm=NA,application-id=cIfEodbz,discussion-id=zbNz85ZK,comment-id=0000,timestamp=2015-06-16T20:59:03.625+0000)

Choose the closest option you can think of. They will direct the ticket to the appropriate team.

I hardly believe any gaming company on the face of the planet has real human beings go through every support ticket posted, there has to be an automated process for riot to get tickets with feedback or helpful information. and to be honest there isnt any option remotely close to "report" people.

Deep Terror NamiJun 16, 20152 votes

I have made many tickets, and always received a personalized response and follow up conversation if I needed more. Without fail. If you refuse to bother trying, of course you're not going to get a response.

AzriellJun 16, 20151 votes

[{quoted}](name=Valkyrie Witch,realm=NA,application-id=cIfEodbz,discussion-id=zbNz85ZK,comment-id=000000000000,timestamp=2015-06-16T21:10:10.107+0000)

I have made many tickets, and always received a personalized response and follow up conversation if I needed more. Without fail. If you refuse to bother trying, of course you're not going to get a response.

i have tried, numerous times i have yet to get a reply via email or forum account, the most personalized thing i have recieved from riot is telling me they have removed a post...

Deep Terror NamiJun 16, 20151 votes

It sounds like you're making reports on the forum and not on the support site... are we even both talking about submitting a Support Ticket? They aren't allowed to tell you what actions they take on someone else's account anyway.

AzriellJun 16, 20151 votes

[{quoted}](name=Valkyrie Witch,realm=NA,application-id=cIfEodbz,discussion-id=zbNz85ZK,comment-id=00000000000000000000,timestamp=2015-06-16T21:17:10.064+0000)

It sounds like you're making reports on the forum and not on the support site... are we even both talking about submitting a Support Ticket? They aren't allowed to tell you what actions they take on someone else's account anyway.

yes that is exactly what i am talking about, and its useless.

Deep Terror NamiJun 16, 20152 votes

Then post your last support ticket here and let us see. Or are you saying it's useless because they don't ban someone every time you make a report?

AzriellJun 16, 20151 votes

useless because there is no notification it has been looked at or replied to, indicating nothing has or will be done.

Deep Terror NamiJun 16, 20151 votes

http://i.gyazo.com/75276641252fb81c9010fe03664dc4a3.png

Then prove it and show me. It doesn't take long for them to look at it.

AzriellJun 16, 20151 votes

first off, i'm not clicking your link, second of all if you simply dont believe i have created tickets and nothing happens with them so be it and quit posting on this thread, thank you and have a good day :)

Deep Terror NamiJun 16, 20151 votes

It's a picture...If you refuse to provide so much as a little photo like I did to show that there was no activity, nobody has any reason to believe you aren't lying and were just unhappy with the response you did get, as that is quite common with people like you that complain that someone wasn't banned after their report.

How about be honest?

AzriellJun 18, 20151 votes

[{quoted}](name=Valkyrie Witch,realm=NA,application-id=cIfEodbz,discussion-id=zbNz85ZK,comment-id=00000000000000000000000000000000000000000000,timestamp=2015-06-16T23:18:41.731+0000)

It's a picture...If you refuse to provide so much as a little photo like I did to show that there was no activity, nobody has any reason to believe you aren't lying and were just unhappy with the response you did get, as that is quite common with people like you that complain that someone wasn't banned after their report.

How about be honest?

people like me? the kind that wont click a link to god knows what site that i have never heard of, call me a lier go ahead, and "unhappy about a response i got" what kind of response is there to be unhappy about, riot's overall system is greatly flawed, there needs to be more options in the support area, there isnt even an "other" option.

and going back on you'r link comment, the times i did submit a ticket there was a 5 day wait time for a response. it doesnt take long for them to look at it my asshole

Deep Terror NamiJun 18, 20151 votes

They look at it first and then put a priority to it to answer later. Your problem was obviously not very important. You're going to have to get over it and understand that you aren't the most important person on their list.

AzriellJun 20, 20151 votes

or you can stop being arrogant and quit trying to get a nonexistent point across

Deep Terror NamiJun 20, 20151 votes

Yes, blame your failures on me. K.