Why ranked isn't fun.
Riot and all who read this, this match history shows you why Ranked will never be what you'd like it to be, even with the new community rules coming into place, barely anyone talked this game, but Kat still decided to troll, Riven left the game because of it and Rengar honestly tried, but gave up in the end.
http://matchhistory.na.leagueoflegends.com/en/#match-details/NA1/1953809348/206135205?tab=overview
I'm sure many of you have seen the things happening with Dunky, and quite frankly while I agree what he did was wrong, what he said about the situation was not. You will ban people for being rude to others, but more often than not, the trolls who cause such rage and aggravation get away with what they do simply because the way you handle bans and behaviour is broken.
And before anyone says it, this is not Bronze, no. This was Gold elo, where people are supposed to have even the slightest idea of what they're doing.