My conversation with Frost ace and Charlie Saber. A testament to Riot's good name.

Me: I Purchased Earnest Elf Tristana and was charged but did not receive skin. I previously had 1156 RP then attempted to purchase the skin, it said, "Your purchase could not be completed at this time." I tried a few times later and it said the same thing but then I noticed I had been charged the RP and still didn't have the skin,

Frost Ace: Hey J***,

Thanks for getting in touch with us. I am Frost Ace and I shall be your player support specialist for the day.

I'm sorry to hear that you are having problems Earnest Elf Tristana. I know this is frustrating as you didn't receive the skin after you've purchased skin on the store and not to mention that you've encountered the same error twice when grabbing this skin to your account.

Are you still experiencing this issue? Because I can see that the skin was properly added to your account, this may have been resolved by now. Just let me know and I'll be happy to assist if necessary. Thank you!

Frost Ace Player Support Specialist The Tidecaller's Voice

Me: Thanks Frost Ace. I do seem to still be having the problem I can attach a few screen shots that show that in some instances it says I own the skin but in others I don't. http://gyazo.com/4bf2cb36daccc97089e1f1c984d1ba8e http://gyazo.com/d7fb0f03acf9933e63c514b3afc6f6d0 http://gyazo.com/e307c71d6bb6042c183c7ec6255ec72f In this last image it doesn't show earnest elf tristana or rocket girl tristana http://gyazo.com/bb296c5f2353e0411e3f785014ae9673

Charlie Saber: Hello again,

Thanks for sending those screenshots. I hope you're doing okay on this fine day. I'm sorry to hear that Earnest Elf Tristana went missing from your account. I know you must have been really excited to try out your most recent purchase. This comes from personal experience. Rest assured, I looked into this issue for you and see that your client just experienced a delay in updating your account since I notice that the skin has been unlocked successfully!

Hope you'll have a great time with your new skin and please let me know if you have more questions or concerns. I'll surely do my best to address them.

Charlie Saber Riot Games Player Support

For all the people complaining about Riot Support and Riot not communication with their players. I think this shows that if you aren't kicking and screaming and blaming EVERYONE ELSE you get results. While it wasn't a big issue all of my interactions went smoothly. Thanks you two ;)